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Customer Relation Associate Jobs in Tennessee (NOW HIRING)

Bass Pro Shops

Customer Service Associate

Chattanooga, TN

$13.25 - $18.25/hr

Customer Relations Associate The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner ...

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Traveling with Tasha

Customer Care Associate

Knoxville, TN · Remote

$13.75 - $19/hr

About the job Customer Care Associate Overview We are hiring a Customer Relations Specialist to support clients with travel planning and booking services. In this role, you will assist clients in ...

VITAMIN WORLD USA CORPORATION

Store Associate

Maryville, TN

$12.50 - $14.50/hr

We are seeking a Sales Associate to join our dynamic team in the Foothills Mall in Maryville, TN ... Excellent interpersonal and customer relation skills. Must have the ability to lift up to 40lbs ...

VITAMIN WORLD USA CORPORATION

Store Associate

Maryville, TN

$12.50 - $14.50/hr

We are seeking a Sales Associate to join our dynamic team in the Foothills Mall, Maryville TN. If ... Excellent interpersonal and customer relation skills. Must have the ability to lift up to 40lbs ...

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Customer Relation Associate information

What are some common challenges faced by Customer Relation Associates, and how can they be addressed?

Customer Relation Associates often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and ensuring clear communication across departments. To address these challenges, it’s important to stay patient, actively listen to customer concerns, and use conflict resolution skills. Collaborating closely with team members and utilizing customer relationship management (CRM) tools can help streamline communication and ensure customer issues are resolved efficiently. Ongoing training and feedback from supervisors also support continuous improvement in the role.

What are the key skills and qualifications needed to thrive as a Customer Relation Associate, and why are they important?

To thrive as a Customer Relation Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and a positive attitude help build rapport and resolve customer issues effectively. These skills ensure customer satisfaction, foster loyalty, and contribute to the overall success of the organization.

What are Customer Relation Associates?

Customer Relation Associates are professionals who interact directly with customers to address their inquiries, resolve issues, and ensure customer satisfaction. They typically handle customer communication through various channels such as phone, email, or chat, and may also process orders or provide product information. Their role is crucial in building positive relationships between the company and its clients, often serving as the first point of contact. Strong communication, problem-solving, and interpersonal skills are essential for success in this role.
What are the most commonly searched types of Customer Relation jobs in Tennessee? The most popular types of Customer Relation jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Relation Associate jobs? Cities in Tennessee with the most Customer Relation Associate job openings:
Customer Relation Associate jobs near you

Customer Relations Coordinator

AutoNation Mobile Service

Knoxville, TN

Other

Medical, Dental, Vision, Retirement

Posted 13 days ago

Job description

Customer Relations Associate

The Customer Relations Associate is responsible for fulfilling the dealership's customer relation policies in an effort to build and retain a loyal customer base.

Day-to-Day Responsibilities
  • Responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints
  • Contact service customers after their visit to monitor quality control and satisfaction Contact customer on the day following delivery of vehicle
  • Make sure proper managers have received copies of any written complaints
  • Keep records of all customer complaints and solutions
  • Assist in resolving customer complaints, which can not be handled by Sales Consultants, Service Advisors, Managers
  • After putting a dissatisfied customer in contact with the appropriate personnel, follow up with all parties involved to determine what actions were taken. Continue follow up until complaint is completely resolved
  • Prepare delivery call reports for Customer Relations Manager
  • Print and distribute customer related reports
  • Provide feedback for improving the new vehicle delivery process through follow up calls with the customer per their responses
  • Responsible for making sure surveys are taken care of in a timely manner
  • Help the Parts Department with tracking, notifying customers when parts are in and help to develop a follow up system of special order parts that are not being attended to
  • Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with Customers, Associates and Suppliers
Requirements for This Job
  • High school diploma or equivalent
  • Must meet Company's requirements for employment
  • Prolonged periods of personal computer usage and data entry
  • Adheres to all company policies, procedures and safety standards
  • Possess excellent verbal and written communication skills
  • Must have excellent phone skills and organizational skills
  • Two years customer service experience (preferred)
  • Professional appearance
Exciting Benefits and Perks Await You:
  • Competitive compensation and 401k matching
  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

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