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Customer Referral Representative Jobs (NOW HIRING)

Trinity Health

Referral Representative

Hartford, CT · On-site

Works closely with the clinical department staff as well customer service staff in the offices. What you will do: * Process and maintain the electronic Epic Referrals Workqueue prescreening for ...

Synectics

Referral Representative

Lenexa, KS · On-site

$35K - $40K/yr

Referral Representative Seeking a Referral Representative to handle all internal and external ... Handle all internal and external customer contact regarding Referral Testing. * Receive, resolve ...

Synectics Inc

Referral Representative

Lenexa, KS · On-site

$23/hr

* Handle all internal and external customer contact regarding Referral Testing. * Receive, resolve and follow up with complex customer issues. Act as a liaison between internal and external customers ...

CYNET SYSTEMS

Referral Representative

Lewisville, TX · On-site

$18/hr

Customer service and/or medical background preferred. Responsibilities: * Retrieve, sort and process specimens for shipment to referral laboratories. * Ensure sample quality and accuracy. Identify ...

Imh

Referral Representative

Denver, CO · On-site

$19.41 - $28.14/hr

The Referral Representative is responsible to execute patient referrals as indicated by physicians ... Excellent customer service skills, in person and via telephone. * Strong communication skills.

Quest Diagnostics

Referral Representative II

Lenexa, KS · On-site

$17.03/hr

Referral Representative II - Lenexa, KS, Monday to Friday, 8:30 AM to 5:00 PM Handle all internal ... Act as a liaison between internal and external customers and Referral vendors. Pay range: $17.20 ...

CYNET SYSTEMS

Referral Representative

Lewisville, TX · On-site

$18/hr

Customer service and/or medical background preferred. Responsibilities: * Retrieve, sort and process specimens for shipment to referral laboratories. * Ensure sample quality and accuracy. Identify ...

HealthLinc

Referral Representative (51844)

South Bend, IN · On-site

$16.75 - $21.25/hr

Referral Representative Centennial - South Bend, IN 46600 Overview Position Type Full Time Job ... Strong customer service skills * Proven ability to work well in a team environment * Excellent ...

Quest Diagnostics

Referral Representative II

Lenexa, KS · On-site

$17.20/hr

Referral Representative II - Lenexa, KS, Monday to Friday, 8:30 AM to 5:00 PM Handle all internal ... Act as a liaison between internal and external customers and Referral vendors. Pay range: $17.20 ...

Trinity Health

Referral Representative

Hartford, CT · On-site

$17.25 - $22/hr

Works closely with the clinical department staff as well customer service staff in the offices. What you will do: * Process and maintain the electronic Epic Referrals Workqueue prescreening for ...

Quest Diagnostics Incorporated

KS · On-site

$17.20/hr

Referral Representative II - Lenexa, KS, Monday to Friday, 8:30 AM to 5:00 PM Handle all internal ... Receive,resolveand followupwith complex customer issues. Act as a liaison between internal and ...

Beacon Health System

Referral Representative

South Bend, IN · On-site

$16.75 - $22.50/hr

Acting as liaison between provider offices, physicians, health plans and other department to ensure high quality customer service are being delivered. Performs Referral duties in accordance with ...

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Customer Referral Representative information

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How much do customer referral representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer referral representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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What states have the most Customer Referral Representative jobs?

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For Customer Referral Representative jobs, the most frequently searched job titles are:

Central Referral Representative

Fresno, CA • On-site

United Health Centers of the San Joaquin Valley
Health Care and Social Assistance • 201 - 500 employees
Learn more about United Health Centers of the San Joaquin Valleyexternal

$22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Central Referrals Representative

We are recruiting for Central Referrals Representatives to join our team at our Corporate location in Fresno. Experienced referral professionals or new Medical or Medical Assistants are welcomed!

The Central Referral Representative is responsible for coordinating outpatient testing and specialist referrals, which are generated by clinic providers in the United Health Center system. Answer incoming telephone calls from patients and physician offices, and calling to inquire about existing referral appointments. The Central Referral Representative works with patients, insurance carriers, and physician offices in a professional and courteous manner. The Referral Representative is responsible for maintaining a well-organized work station and documenting benefits, appointments, and orders in I2I tracks, an electronic data base.

Responsibilities

Coordinates referrals to specialty providers.

Coordinates orders for outpatient testing.

Schedules appointment, advises patient, prepares referral packets and mails it to patients' home.

Completes and faxes order form.

Coordinates follow-up.

Maintains up-to-date documentation in I2I.

Addresses questions from patients via telephone and in person related to specialty appointments and procedures.

Answer incoming calls on a multi-line phone system.

Copying/scanning.

Promptly and courteously answers and screens phone calls for the department; routes call as appropriate within established customer service guidelines; accurately records messages and delivers to the appropriate party in a timely manner; checks voicemail frequently.

Provides outstanding customer service to internal and external customers.

Reports any potential customer concerns or complaints immediately to management.

Utilizes protocol for patient look up to ensure accurate identification of patient to ensure data integrity and patient safety.

Daily, print, plan and review of I2I report.

Reporting any potential time constraints or bottle necks that could prevent you from completing referral to designated provider and/or care team.

Qualifications

Education and License/Certification:

High School diploma or GED equivalent required.

Associate's Degree preferred.

Prior Experience:

2 years of experience in a health center setting, preferred.

Knowledge in scheduling.

Knowledge of referral processing.

Skills:

Bilingual (English/Spanish) is preferred but not required.

Able to quickly build and maintain rapport with patients and providers of differing backgrounds.

Team player.

Customer-service expertise.

Strong computer skills.

Positive professional insight.

Flexibility and dependability.

Demonstrated good problem-solving skills; sound judgment.

Good writing skills.

Modern office practices and procedures including email.

Attention to detail and excellent follow-through on work tasks.

Able to handle multiple tasks simultaneously.

Physical Requirements:

Must be able to lift up to 20 pounds and push up to 50 pounds (on wheels).

Must be able to hear staff on the phone and speak clearly in order to communicate information to patients and staff.

Must be able to read memos, computer screens, personnel forms, and clinical and administrative documents.

Must have high manual dexterity.

Must be able to reach above the shoulder level to work, must be able to bend, squat, sit, stand, stoop, crouch, reach, kneel, and twist/turn.

The pay range for this non-exempt position starts at $22 an hour. Our salaries are dependent on knowledge, skills, and experience.

In addition, our comprehensive benefits package for regular status employees includes:

Medical, Dental, and Vision insurance with low premium cost.

Paid time off and paid holidays.

401k plan with matching contribution.

Educational Assistance.

Employee discounts and more!

Apply