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Customer Quality Engineering Manager Jobs (NOW HIRING)

Diodes Inc

Customer Quality Engineer

Plano, TX · On-site

Problem Solving & Complaint Management * Lead cross-functional failure analysis and root cause ... Requires a BS/MS degree in Electrical Engineering with 5-10 years of related experience in the ...

OmniOn Power

Customer Quality Manager

Plano, TX · On-site

Manage global Customer Quality Engineers to drive the resolution of critical customer issues ... utilizing structured problem-solving methodologies. * Manage customer audits and assessments.

Diodes Incorporated

Be Seen First

Customer Quality Engineer

Plano, TX · On-site

Problem Solving & Complaint Management * Lead cross-functional failure analysis and root cause ... Requires a BS/MS degree in Electrical Engineering with 5-10 years of related experience in the ...

Hydro-Gear

Quality Engineering Team Lead

Sullivan, IL · On-site

We are seeking a Customer Quality Engineering Team Lead to lead customer quality initiatives ... Managing Customer Complaints and Returns * Building Strong Cross-Functional Partnerships Profile ...

GDH

Customer Quality Specialist

Tulsa, OK · On-site

$55 - $65/hr

Minimum 5 years of experience in Quality Engineering, Customer Quality, Manufacturing, Warranty, or related field. * Experience managing customer complaints, quality investigations, warranty claims ...

IDEX

Customer Quality Engineer

Rutherford, NJ · On-site

... Management: * Support the disposition of customer warranty returns * Partner with Engineering to ... Issue quality alerts in response to customer complaints and process deviations * Own and manage the ...

Koch Industries

Customer Quality Manager

Fremont, CA · On-site

$150K - $180K/yr

Your Job We are looking for a Customer Quality Manager that will have the primary responsibility to ... Bachelor's Degree in Engineering discipline or Engineering Management discipline * Experience ...

Gotion, Inc.

Customer Quality Engineer

Manteno, IL · On-site

Bachelor's degree in Engineering or Material Sciences * 3+ years' experience on customer quality management, with experience in the automotive, power battery, or energy storage battery industry ...

Texas Instruments

$15.75 - $20.50/hr

Customer Quality Engineer - manage customer returns and use TI tools to provide frequent status updates to affected customers; work effectively with test, design, product and planning engineers ...

Beehive Industries, LLC

$53K - $68K/yr

... quality-engineering capability and strong customer communication skills. The successful candidate will be comfortable working through complex customer requirements, accurately managing multiple ...

Texas Instruments

$16.50 - $21.50/hr

Customer Quality Engineer - manage customer returns and use TI tools to provide frequent status updates to affected customers; work effectively with test, design, product and planning engineers ...

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$60K

$111.7K

$158.5K

How much do customer quality engineering manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for customer quality engineering manager in the United States is $111,650.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,000.00 and $131,000.00 per year, depending on experience, location, and employer.

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Manager, Quality Engineering

Salem, NH • On-site

Nordson Corporation
See more jobs at Nordson Corporationexternal

Full-time

Re-posted 19 days ago

Nordson Medical rating

7.3

Company rating: 7.3 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

GENERAL SUMMARY:
The Quality Engineering Manager is responsible for providing strategic and operational leadership for the Quality Engineering, Calibration, and Inspection functions across multiple manufacturing sites that produce both medical device components and finished medical devices. This role serves as a key partner to operations, manufacturing engineering, supply chain, and regulatory/quality systems leadership to improve product quality, reduce Cost of Poor Quality (COPQ), drive process capability, and ensure compliance with applicable regulatory and quality system requirements.
The Quality Engineering Manager leads a team of quality engineers, calibration specialists, inspectors, and quality team leads, ensuring effective support of manufacturing operations through risk-based decision making, statistical analysis, root cause investigations, and continuous improvement initiatives. The manager establishes a culture of quality ownership, operational excellence, and customer focus while ensuring compliance with ISO 13485, FDA Quality System Regulation, and other applicable regulatory requirements.
This position is expected to actively engage with manufacturing operations to identify process risks, reduce scrap and rework, improve yield, and eliminate recurring quality issues through structured problem-solving and data-driven decision making.
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Lead and develop quality engineering teams across multiple manufacturing locations.
  • Establish priorities and allocate quality engineering resources to support business objectives, customer requirements, and production needs.
  • Provide technical leadership in quality engineering disciplines including process validation, risk management, statistical analysis, product quality, process quality, and continuous improvement.
  • Develop team capabilities through coaching, mentorship, training, and succession planning while promoting a culture of accountability, collaboration, inclusion, learning, and continuous improvement.
  • Lead quality investigations, nonconformance reviews, CAPA activities, and complaint-related investigations as assigned.
  • Ensure quality records are maintained in accordance with applicable Good Documentation Practices (GDP).
  • Serve as a strategic partner to Operations leaders to improve manufacturing performance, product quality, delivery performance, and operational efficiency.
  • Drive understanding of process risk throughout the organization utilizing risk management tools such as PFMEA, process controls, control plans, and statistical monitoring techniques.
  • Ensure Quality Engineering resources are appropriately embedded within manufacturing operations to support production, quality issues, investigations, and process improvements.
  • Support manufacturing readiness for new product introductions, process transfers, and capacity expansion initiatives.
  • Provide technical guidance during production escalations and significant quality events.
  • Lead site and division-level initiatives focused on Cost of Poor Quality (COPQ) reduction.
  • Champion data-driven approaches to identify quality losses, scrap drivers, rework trends, and process inefficiencies.
  • Ensure corrective and preventive actions address systemic causes and achieve sustainable improvements.
  • Utilize quality metrics and trend analysis to identify improvement opportunities throughout the value stream.
  • Provide leadership and oversight of calibration programs across multiple sites.
  • Ensure all inspection, measurement, and test equipment is maintained, calibrated, and compliant with regulatory requirements.
  • Ensure calibration systems support manufacturing, validation, and product acceptance activities.
  • Oversee compliance with applicable metrology standards and measurement system requirements.
  • Serve as a quality representative during customer interactions related to product quality, investigations, audits, and technical support.
  • Support supplier quality initiatives as required.
  • Collaborate with customers and cross-functional teams to address quality concerns and enhance customer satisfaction.
  • Promote data-driven decision making throughout quality and manufacturing operations.
  • Utilize statistical methods and software tools to evaluate process performance and identify opportunities for improvement.
  • Develop and maintain appropriate quality metrics to ensure standard and regulatory compliance as well as drive continuous improvement and efficiency in the overall production operation.
  • Drive Lean and Six Sigma initiatives focused on reducing waste, improving process capability, and increasing operational performance

MINIMUM QUALIFICATIONS:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
  • Bachelor's Degree in engineering or other quality related technical field
  • Minimum 10 years experience in Quality Management
  • Medical device manufacturing experience required
  • Multi-Site leadership experience preferred

Knowledge, Skills & Abilities (KSA's):
  • Expert knowledge of Quality Engineering principles and methodologies.
  • Strong understanding of manufacturing processes and operational excellence principles.
  • Demonstrated expertise in root cause analysis and corrective action systems.
  • Experience leading scrap reduction, yield improvement, and COPQ reduction initiatives.
  • Strong understanding of process risk management and quality planning methodologies.
  • Working knowledge of:
    • ISO 13485
    • FDA 21 CFR Part 820
    • Risk Management (ISO 14971)
    • Process Validation
    • Statistical Process Control (SPC)
    • Design of Experiments (DOE)
    • Measurement System Analysis (MSA)
    • PFMEA and Control Plans
    • Lean Manufacturing
    • Six Sigma methodologies
    • Metrology and calibration systems
  • Proficiency with Minitab, statistical software, ERP systems, and electronic quality systems.
  • Excellent verbal, written, presentation, and interpersonal communication skills.
  • Strong leadership and organizational capabilities with demonstrated success building high-performing teams.
  • Ability to influence cross-functional stakeholders and drive organizational change.

Preferred Certifications
  • ASQ Certified Quality Engineer (CQE)
  • ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • Six Sigma Black Belt or equivalent certification
  • Certified Lead Auditor

PHYSICAL DEMANDS:
The characteristics listed below are representative of the physical demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
  • Employee may be required to remain stationary for extended periods of time.
  • Employee may occasionally be required to transverse through office and/or manufacturing locations.
  • Employee will frequently be required to actively listen and exchange information.
  • Employee will be required to observe and assess information received via computer.
  • Requires use of computer, telephone and operation of a motor vehicle.

WORK ENVIRONMENT:
The characteristics listed below are representative of the work environment typically encountered by an individual while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
  • Estimated travel of 30%
  • Must have reliable, appropriate transportation.
  • Job requires visitation to various Nordson and customer sites, which have varying environments/conditions, layouts, and accessibility.

NOTE: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all-inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility nor does it imply an employment agreement.
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