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Customer Project Manager Jobs in Waterloo, ON (NOW HIRING)

Dabadu

Customer Relationship Manager

Kitchener, ON · On-site

Offer expert support around task and project collaboration to ensure clients are getting the most ... Provide product management with feedback and customer insights that drive improvements in adoption ...

BWXT

Manager, Project Controls & Analysis

Cambridge, ON · On-site

BWXT Canada's subsidiary, BWXT Medical Ltd. (BWXT Medical) provides its customers, who conduct life ... As our Manager, Project Controls and Analysis you will provide strategic leadership, functional ...

BWXT

Manager, Project Controls & Analysis

Cambridge, ON · On-site

BWXT Canada's subsidiary, BWXT Medical Ltd. (BWXT Medical) provides its customers, who conduct life ... As our Manager, Project Controls and Analysis you will provide strategic leadership, functional ...

Conexiom

Senior Customer Success Manager

Kitchener, ON · On-site

Knowledge of CRM, project, or customer success/data management tools Nice to Have * Experience building account or success plans within a formal health-scoring or lifecycle framework (e.g., Gainsight ...

Spark Power

Business Development Manager

Cambridge, ON · On-site

$90K - $115K/yr

Business Development Manager (Cambridge) Spark Power, a trusted partner in energy in North America ... customer prospects. In this role, you will be responsible to estimate the scope of project and ...

GHD

Project Service Advisor

Waterloo, ON · Hybrid

CA$25.78 - CA$42.97/hr

... Managers and others to promote the financial success of projects Be part of a dynamic ... Provide exceptional customer service to all clients ensuring happiness with financial services ...

ATS Automation

Key Account Manager, Nuclear

Cambridge, ON · On-site

CA$100K - CA$137K/yr

... for potential customers. * Manages a proposal development team and performs a wide range of mechanical and electrical engineering functions in support of technical project planning. Provides ...

Denso

Manager, Engineering

Guelph, ON · On-site

CA$106K - CA$140K/yr

Excellent project management skills including the ability to define, prioritize and direct program, project or process objectives, identify customers/stakeholders and their interests, plan steps, and ...

Magellan

Program Manager

Kitchener, ON · On-site

CA$65K - CA$85K/yr

A solid customer relationship and customer satisfaction is a prime objective. * Define, Manage and Lead the overall planning and track the execution of multiple NPI projects to enable a successful ...

Aecon Group Inc.

Materials Lead

Brantford, ON · On-site

Timely material shortage and summary reports for internal Project Managers, Site Teams and Customer Representatives * Coordination of work with QC, Procurement & Pipe Shop * Processing Holds ...

Linamar

Engineer - Project

Guelph, ON

Engineer - Project Job Summary Work as an independent engineer, under guidance of a program manager, assigned to a task, program or project. Act as a key customer contact to develop a clear ...

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Customer Project Manager information

See Waterloo, ON salary details

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How much do customer project manager jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer project manager in Waterloo, ON is $29.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.15 and $35.86 per hour, depending on experience, location, and employer.

How does a customer project manager typically collaborate with cross-functional teams during a project's lifecycle?

Customer Project Managers regularly work with cross-functional teams, such as sales, engineering, and customer support, to ensure project deliverables align with client expectations. They coordinate meetings, facilitate clear communication, and manage timelines, acting as a bridge between the client and internal stakeholders. This collaboration helps resolve challenges quickly and ensures all parties stay informed about progress and any changes. Effective teamwork is crucial for delivering successful projects and maintaining strong client relationships.

What are the key skills and qualifications needed to thrive as a customer project manager, and why are they important?

To thrive as a Customer Project Manager, you need strong project management skills, experience in customer relationship management, and typically a bachelor's degree in business or a related field. Familiarity with project management software like Microsoft Project, Jira, or Asana, and often a PMP or similar certification, is highly valuable. Outstanding communication, problem-solving, and leadership abilities help build trust and effectively guide both clients and teams. These skills ensure projects are delivered on time, within budget, and to clients’ satisfaction, driving business success and long-term relationships.

What is the difference between Customer Project Manager vs Project Coordinator?

AspectCustomer Project ManagerProject Coordinator
CredentialsProject management certifications (PMP, CAPM), relevant experienceOften entry-level, may have certifications like CAPM or no certification
Work EnvironmentClient-facing, managing customer projects, cross-functional teamsSupports project teams, handles scheduling and documentation
Employer & Industry UsageUsed in industries like IT, construction, consulting; client-focused rolesCommon in various industries for supporting project execution
Search & Comparison IntentUnderstanding roles, responsibilities, and career pathClarifying support functions within projects

The Customer Project Manager focuses on managing client projects, ensuring customer satisfaction, and coordinating with teams. In contrast, the Project Coordinator provides administrative support, assists with scheduling, and helps track project progress. Both roles are essential in project delivery but differ in responsibility level and client interaction.

What does a customer project manager do?

A customer project manager oversees the planning, execution, and delivery of projects to meet client requirements. They coordinate teams, manage timelines and budgets, and communicate with clients to ensure satisfaction. Strong organizational, communication, and problem-solving skills are essential in this role.

What are popular job titles related to Customer Project Manager jobs in Waterloo, ON?

For Customer Project Manager jobs in Waterloo, ON, the most frequently searched job titles are:

What job categories do people searching Customer Project Manager jobs in Waterloo, ON look for?

The top searched job categories for Customer Project Manager jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Customer Project Manager jobs?

Cities near Waterloo, ON with the most Customer Project Manager job openings:

Customer Project Manager jobs near you
Infographic showing various Customer Project Manager job openings in Waterloo, ON as of August 2026, with employment types broken down into 74% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $61,472 per year, or $29.6 per hour.

Customer Relationship Manager

Dabadu

Kitchener, ON • On-site

Full-time

Re-posted yesterday

Job description

At Dabadu, we’re on the lookout for a driven and customer-centric Customer Relationship Manager who thrives on building genuine relationships and improving the customer experience from end to end. This is your opportunity to help shape the future of Customer Success at a growing startup that’s rethinking how things should be done.


Our ideal candidate brings hands-on experience in onboarding, customer advocacy, issue resolution, and user adoption strategies. We’re not a traditional organization… we value original thinking, challenge the status quo, and take pride in delivering exceptional products without rigid playbooks.


If you’re passionate about turning customers into loyal champions and want to make a serious impact, we want to hear from you.


What You'll Be Doing:

  • Lead customers through a smooth onboarding process, setting them up for long-term success and engagement
  • Build and maintain a communication strategy that drives satisfaction and strengthens customer relationships
  • Offer expert support around task and project collaboration to ensure clients are getting the most out of the platform
  • Conduct regular account reviews to check in on success, tackle any issues, and explore opportunities for deeper product adoption
  • Create and refine processes, resources, and strategies that help maximize product value across customer accounts
  • Analyze usage data to uncover insights and enhance experiences
  • Collaborate with the development team to pass on customer feedback and assist in testing new features and releases
  • Partner with Sales and Leadership to surface expansion opportunities and inform the broader business strategy
  • Provide product management with feedback and customer insights that drive improvements in adoption, retention, and satisfaction metrics


What We’re Looking For:

  • A Bachelor’s degree and 1–3 years in a client-facing role (Customer Success, Support, or Account Management preferred)
  • Strong written, verbal, and presentation skills! You know how to communicate clearly and effectively
  • Enthusiastic, self-starter attitude with a team-focused mindset
  • Experience engaging with senior-level and executive stakeholders
  • Eagerness to work in a fast-paced, early-stage environment
  • Great at juggling priorities, managing projects, and staying organized
  • A solid understanding of SaaS business models and B2B platforms
  • Skilled at tailoring communication for different customer personas
  • Detail-oriented and methodical in your approach


Bonus Points If You Have:

  • Bilingual fluency in English and French
  • Experience working with clients in the automotive retail space
  • Previous experience in a software startup environment


Why You’ll Love Working Here:

  • Join a small, high-performing team creating meaningful technology
  • Contribute to the foundation of a growing company’s operations and culture
  • Work in a fun, collaborative space that doesn’t take itself too seriously
  • Enjoy strong coffee, great conversations, and team learning lunches every Friday


Let’s Build the Future Together

Dabadu is reshaping how automotive technology works and we’re just getting started. If you’re eager to wear multiple hats, grow alongside a fast-moving team, and truly make a difference, this is the place for you!


Apply now and bring your passion to life.