Customer Project Manager Jobs in Waterloo, ON (NOW HIRING)

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As part of our Engineering & Maintenance group and reporting to the Senior Infrastructure Manager, Infrastructure Maintenance, the Track Infrastructure Manager is responsible for leading and overseeing a group of Track Maintainers & Track Foreman in the execution of light rail track maintenance.

This is a full-time permanent management opportunity based in Waterloo, Ontario.

Key Responsibilities and Functions

Leadership

•  Be a leader and promote Keolis’s work quality programs, safety culture and compliance to standards and policies.
•  Take ownership of the track and territory that is assigned to you and be an ambassador of Keolis when interacting with customers, suppliers, and employees.
•  Provide guidance and support to the maintenance forces assigned to your territory.
• Report and escalate all accidents/incidents and participate in the incident investigation and review processes.
•  Act as a role model when it comes to safety, quality of work and efficiency of operations.

Employee Oversight & Maintenance Coordination 

• Direct, coordinate and support the work of the Track Maintenance Team, under the direction of the Senior Manager, Infrastructure Maintenance.
• Mentor and train your Track Maintenance Team.
• Perform annual employee reviews.
• Plan and schedule all preventative and corrective maintenance tasks throughout the year.
•  Create, review and approve all Service Requests and Work Orders in order to meet required timelines for tasks.
• Maintain the departments annual operations within budget and forecast expenditures.
• Ensure work performed by the Track Maintenance Team, under your direction, is in accordance with the Project requirements and all applicable standards.
• Perform reporting duties as per the Maintenance Plan and Region of Waterloo requirements.
• Act as a leader in terms of safety, providing guidance and information on safety practices, procedures or policies.
•  Perform Safety Audits and follow-up on non-compliances and corrective actions. Participate in accident investigations and disciplinary measures if and when required.
•  Provide technical support to the Track Maintenance Team.
• On-call coverage for emergencies.
•  Attend and take part in all required meetings with clients and stakeholders.
• Valid “G” driver’s license or higher with clean Drivers Abstract.
•  Shifts may include afternoons, nights, weekends, and holiday.

Qualification and Experience

• Bachelor's degree in Engineering (Electrical, Electronic, Civil), Transportation, or a related field.
• 3 - 4 years (standard) to 15+ years (senior/complex) of experience in the rail, transportation, or infrastructure sectors.
• Proven experience in leading multidisciplinary teams, contract management, and project scheduling.
• Proficiency in MS Project or Primavera P6 is crucial for scheduling; SAP experience is often required for financial tracking.
• PMP (Project Management Professional) or CPM (Certified Commercial Project Manager)  is strongly preferred.

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