Customer Project Manager Jobs in Canton, MA (NOW HIRING)

The candidate have to have a PMP and CSM cert,

PMP Certification required (attach valid cert in submittal)

CSM - Certified Scrum Master (attach valid cert in submittal)

Position Description

The Massachusetts Health Insurance Exchange (MA HIX) is the health insurance marketplace for Massachusetts serving both MassHealth (Medicaid) and the Health Connector. It allows individuals to determine their eligibility for, shop for and enroll in subsidized or non-subsidized insurance with a side-by-side comparison of plans. The MA HIX Program team is committed to creating and maintaining a best-in-class HIX system that will meet or exceed federal ACA requirements, maximize flexibility, minimize the technical and operational support burden, dynamically adapt to changing rules, policies and legislation, and set a new standard in consumer ease of use and satisfaction.

Insights to share with your recruitment team:

• 5+ years of proven success managing complex, cross-functional IT projects concurrently using project management methodologies
• 5+ years of experience managing large scale applications with multiple interfaces across various environments
• Experience with State Gov and State Insurance Exchanges is a plus (i.e.: The MA HIX/IES system is an eligibility and enrolment application operating as a modular integrated platform)
• PMP Certification required (attach valid cert in submittal)
• CSM - Certified Scrum Master (attach valid cert in submittal)
• Versatile hands-on team player who enjoys being an individual contributor, not a delegator
• Has worked in a young PMO, on a small team with big expectations to drive projects forward
• Resides in New England and within driving distance to Quincy, MA
• Engagement Length: Through Fiscal Year 6/30/2027; contract renews annually on 7/1, pending agreement by both parties
• Work Week: 37.5 hours maximum. No Overtime.

Senior IT Project Manager

The Commonwealth of Massachusetts' Executive Office of Health and Human Services is currently seeking an exceptional individual to join the Health Insurance Exchange team as a Senior IT Project Manager.
The Senior IT Project Manager is a key member of the Enterprise Project Management Office (EPMO) team,
supporting key programmatic initiatives in existing and emerging systems. Acting as a Subject Matter Expert (SME) for EHS-IT, the Senior IT Project Manager will oversee multiple large, complex IT projects, define user and team member roles, coordinate and monitor activities and ensure projects are completed on time and within budget.

This is currently a Hybrid role with some onsite days as required. The worksite is located at 100 Hancock Street, Quincy, MA 02171. The work schedule for this position is Monday through Friday, 9:00 AM to 5:00 PM EST.

DETAILED LIST OF JOB DUTIES AND RESPONSIBILITIES:

• Create and execute comprehensive project plans with team members and key stakeholders.
• Lead efforts to define project requirements with key project stakeholders.
• Effectively manage and monitor the project development process, overseeing scope and change control processes.
• Prepare and publish project documentation, in accordance with agency standards and due dates.
• Ensure tasks, timelines and resources align with established milestones and due dates while adhering to EOHHS standards and policies.
• Follow a comprehensive defect tracking process to ensure thorough testing efforts locally and by various teams. Submit detailed documentation of the process to the Director of Enterprise Project Management.
• Report project status, risks and mitigation strategies to key stakeholders and senior management weekly.
• Identify key risks and their impact on the project.
• Ensure effective communication between non-technical and technical teams.
• Monitor results against established timelines, deliverables, tasks, dependencies and associated technical specifications.
• Adhere to project management policies, methodology, quality assurance and related standards.
• Understand the SDLC and adhere to the workflow and timelines for requirements gathering, document reviews, and approval of documents.
• Stay current with customer needs and strategies, utilizing formal and informal communication methods.
• Assist in mentoring Junior PMO staff members.
• Any other duties assigned by the Director of Enterprise Project Management.
• CSM - Certified Scrum Master.
• Project Management Institute (PMI) PMP Certified.

QUALIFICATIONS: MINIMUM REQUIREMENTS

• Minimum of (5) five years of hands-on experience managing multiple high-profile complex IT projects concurrently with full development, implementation, and financial accountability.
• Minimum of (5) five years of experience managing large scale applications with multiple interfaces across various environments.
• Experience with State Government Health and Human Services (HHS) programs and State Insurance Exchanges is a plus (i.e.: The MA HIX/IES system is an eligibility and enrollment application operating as a modular integrated platform).
• Knowledge of the related IT standards and software (i.e., Microsoft Office: Excel, Word, PowerPoint, Project, Visio, and other project management tools).
• Demonstrated ability to understand and negotiate the needs and expectations of multiple stakeholders.
• Excellent communication & negotiation skills and experience in supporting technical and non-technical staff.
• Ability to multi-task and flexibly adjust to changing priorities in a fast-paced environment.
• Demonstrated experience with Conflict resolution, consensus building and mediation skills.
• Demonstrated experience managing resources under a matrix reporting structure.
• CSM - Certified Scrum Master.
• Project Management Institute (PMI) PMP Certified.

EDUCATION AND EXPERIENCE:

• Bachelor's degree in business, computer science, or a related technical field.
• CSM - Certified Scrum Master.
• Project Management Institute (PMI) PMP Certified.