Customer Project Manager Jobs in Canton, MA (NOW HIRING)

ListedAugust 5, 2026and accepting applications until closed.

For roughly 500,000 years, humans have been burning stuff to heat our homes, burning stuff to light our homes, and burning stuff to power our machines. It’s 2026, people. Let’s change that.

Right now, homes account for roughly 20% of the world’s carbon emissions. Here at Elephant Energy, we know that there is a better way. As a certified B Corp, we are committed to building a one-stop shop that makes it easy to upgrade to a climate-friendly home. We enable homeowners to confidently make the switch to modern, electric technologies and get their homes off of fossil fuels – all at once, or over time.

Location : This position requires field work in Boston, Massachusetts.

What you would be doing: Our PMs take over from Home Comfort Advisors once a project is sold, serving as the customer’s main point of contact through pre-installation, construction, and inspection. They oversee installer partners to ensure quality, maintain margins, and deliver an exceptional customer experience. Other responsibilities include though are not limited to:

• Oversee the successful delivery of home comfort and electrification projects – You are accountable for the entire project scope, the project team and resources, the project budget, and the success or failure of the project.
• Manage customer expectations, display strong professionalism in and out of customer’s homes
• Lead planning, executing, monitoring, controlling, and closing out projects.
• Understand & articulate project goals, develop reasonable project schedules, coordinate scheduling with contractor partners, manage homeowner expectations, and keep all stakeholders aligned and informed.
• Develop and execute detailed processes and task lists; use best practices and tools to efficiently track, delegate, and ensure completion.
• Monitor project risks and develop/implement mitigation strategies in real time.
• Work directly with the supply chain element of the business to procure equipment for installations

• Provide internal and external feedback to improve our ability to sell, scope, design, and execute projects; Improve our Project Playbook.
• Identify opportunities to deliver an even better experience for all stakeholders – homeowners, contractor-partners, suppliers, etc.
• Ensure our Project Management capabilities are world-class – effective, efficient, replicable, scalable, etc.
• Help to grow our Project Management team through hiring, training, and collaborating with other Project Managers.

• Working exclusively from your desk managing relationships from a phone or computer
• Handling refrigerant, wiring electrical panels, or drilling into drywall.

• Within one month, you will have:
  • Shadowed multiple home comfort consultations and installations
  • Gained comfort with our tech stack
• Within two months, you will have completed your first heat pump project and be manage multiple end to end projects independently
• Within three months, you will independently manage a portfolio of installation projects and be supporting the growth and success of other members of the sales team.

• Quality. PMs are the last stop on quality, measured in call backs and failed inspections.
• Customer Satisfaction. We’ve passionate about achieving outstanding NPS and we want every customer to have an amazing experience building with us.
• Margin. PMs directly influence our ability to meet and exceed margin targets on every project.

• Minimum of 3 years of experience successfully delivering projects in residential architecture or construction, HVAC, energy, or similar industries. Experience in related fields such as smart home technology, building science, energy efficiency, or customer-focused project management is highly desirable. Familiarity with building codes, permitting processes, and project management tools is a plus.
• A business generalist mindset – capable of handling a wide range of situations and conversations, engaging with customers, negotiating with contractors, problem solving with suppliers, and developing and operationalizing processes.
• A toolkit of project management skills and are passionate about customer experience.
• A builder, a go-getter, a genuine self-starter; you get stuff done and promptly.
• A fast learner who holds yourself to high expectations (and meets them).
• A little knowledge about a lot of stuff – energy, HVAC, electrical, plumbing, business, finance, operations, etc.
• The commitment to building a diverse, equitable workplace and seek to make our company more inclusive.

• You prioritize working in isolation over collaborating as a guide and partner to your team.
• You struggle with time management and cannot effectively manage competing priorities.
• Giving and/or receiving feedback makes you uncomfortable.
• You rely on clarity, organization, and structure to succeed but struggle to create them independently.
• You’re uneasy about face to face customer service and vendor relationship management.

• Annual base salary of$75,000-$90,000
• Eligibility for performance based compensation (OTE $12,000)
• Stock options, commensurate with experience and in line with internal equity bands
• 401(k): 4% company match
• Flexible and Unlimited PTO
• Flexible, hybrid work environment

We are shaping the future of Elephant Energy by fostering a team that reflects and supports the communities we serve. You can read more about our commitment to diversity and inclusion here . We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ+ people, and people with disabilities.

We are an equal opportunity employer and prohibit discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, or any other protected status. If you require a reasonable accommodation during the application or interview process, please let us know.