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Customer Program Manager Jobs in Valencia, CA (NOW HIRING)

Curtiss-Wright

Program Manager

Santa Clarita, CA · On-site

Program Manager - Defense Electronics - Onsite Position Relocation may be available for select ... You will also be responsible for supporting new business development and increasing customer ...

Capstone Energy+, Inc.

Program Manager

Los Angeles, CA · On-site

... customers. KEY RESPONSIBILITIES Epicor Program Oversight & Delivery Accountability * Own the ... Manage scope and change control at the program level, ensuring changes are properly evaluated ...

New

VSolvit

PROGRAM MANAGER

Ventura, CA · On-site

$140K - $190K/yr

Must interface across the SME's and customers in an environment where the workforce is skilled, valued and specialized in the applications. Serves as the key management link across the programs but ...

VSolvit

PROGRAM MANAGER

Ventura, CA · On-site

$140K - $190K/yr

Must interface across the SME's and customers in an environment where the workforce is skilled, valued and specialized in the applications. Serves as the key management link across the programs but ...

VETS

Program Manager

Ventura, CA · On-site

Program Manager Location: Ventura, California This position is contingent upon contract award. This ... Reviews task order requests and prepares technical and cost proposals for the customer operations.

Teledyne FLIR LLC

Program Manager

Camarillo, CA · On-site

$120K - $160K/yr

Imaging Sensors provides advanced imaging solutions for a variety of customers, including the DoD ... The Program Manager will lead programs in Teledyne Imaging Sensors' Astronomy and Earth Observation ...

Heico

Program Manager

Camarillo, CA · On-site

We are seeking a Program Manager to join our team.In the role ofProgram Manager(PM), you are ... Responsible for customer engagement and communication during program execution * Develop program ...

Teledyne

Program Manager

Camarillo, CA

$120K - $160K/yr

Imaging Sensors provides advanced imaging solutions for a variety of customers, including the DoD ... The Program Manager will lead programs in Teledyne Imaging Sensors' Astronomy and Earth Observation ...

HEICO

Program Manager

Camarillo, CA · On-site

We are seeking a Program Manager to join our team.In the role ofProgram Manager(PM), you are ... Responsible for customer engagement and communication during program execution * Develop program ...

Ontic

Program Manager

Chatsworth, CA · On-site

$85K - $112K/yr

Our team is looking for a Program Manager to join them. You will report to the Value Stream Lead ... Customer-focused mindset with an understanding of financial impact (revenue, margin, and delivery ...

Ontic

Program Manager

Los Angeles, CA

$85K - $112K/yr

Our team is looking for a Program Manager to join them. You will report to the Value Stream Lead ... Customer-focused mindset with an understanding of financial impact (revenue, margin, and delivery ...

Ontic

Program Manager

Los Angeles, CA · On-site

$100K - $125K/yr

Our team is looking for a Program Manager to join them. You will report to the Value Stream Lead ... Customer-focused mindset with an understanding of financial impact (revenue, margin, and delivery ...

JVS SoCal

Program Manager

Culver City, CA

$74K/yr

Description The Program Manager will oversee the Adult and Dislocated programs and drives workforce ... Ensure that satisfaction surveys are provided to customers, collected, and reviewed for continuous ...

JVS SoCal

Program Manager

Culver City, CA · On-site

$74K/yr

Job Type Full-time Description The Program Manager will oversee the Adult and Dislocated programs ... Ensure that satisfaction surveys are provided to customers, collected, and reviewed for continuous ...

JVS SoCal

Program Manager

Culver City, CA · On-site

$74K/yr

Description The Program Manager will oversee the Adult and Dislocated programs and drives workforce ... Ensure that satisfaction surveys are provided to customers, collected, and reviewed for continuous ...

JVS SoCal

Program Manager

Culver City, CA · On-site

$74K/yr

Description: The Program Manager will oversee the Adult and Dislocated programs and drives ... Ensure that satisfaction surveys are provided to customers, collected, and reviewed for continuous ...

Meta

Program Manager

Los Angeles, CA

$118K/yr

Program Manager Responsibilities: * Create strong partnerships with Performance Marketers, Brand ... influencer, CRM, web/Ecommerce media integration and/or animation workstreams Preferred ...

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Showing results 21-40

All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Valencia, CA

Customer Program Manager information

See Valencia, CA salary details

$9

$54

$86

How much do customer program manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer program manager in Valencia, CA is $54.76, according to ZipRecruiter salary data. Most workers in this role earn between $36.54 and $70.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Valencia, CA are hiring for Customer Program Manager jobs? Cities near Valencia, CA with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Valencia, CA as of June 2026, with employment types broken down into 73% Full Time, 23% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $113,910 per year, or $54.8 per hour.

Program Manager

Capstone Green Energy Holdings LLC

Van Nuys, CA • On-site

$155K - $175K/hr

Full-time

Posted 10 days ago

Job description

Program Manager
Position Description
Date Issued:
June 2026
Department:
Finance amp; Accounting
Reports to:
Chief Accounting Officer
Direct Reports:
Project specific
Location:
Van Nuys, CA
Position Purpose:
Capstone Energy+ is seeking a Program Manager to own the delivery of the company’s most critical enterprise initiatives: Initially, will be our Epicor ERP implementation. This role sits above the project execution layer, managing the Financial Information Systems Manager, holding the program accountable to scope, schedule, and budget, and ensuring the CAO and executive team have clear, accurate visibility into progress, risks, and decisions at all times. The Program Manager is the organizational force that keeps the Epicor program moving with discipline and urgency, surfaces blockers before they become crises, and drives cross-functional alignment when teams are not converging on their own. Beyond Epicor, this individual will be repositioned to lead other strategic programs as Capstone’s program management capability grows, making this both a high-impact near-term delivery role and a long-term leadership investment.
DESTINATION STATEMENT Who we strive to be:
Who We Strive to Be: We will be the first choice when energy matters. Our bespoke solutions solve the energy trilemma of resiliency, sustainability, and affordability. We push boundaries, challenge norms, and drive change. We’re committed to making the impossible possible in the energy sector.
Safety: Our commitment to safety and security is uncompromised. At the end of each day, we are only successful when all associates can return home to their families in good wellness. Safety and security is at the heart of our advanced engineering that allows us to design, build and operate our units to do no harm.
Technology: We dare to innovate and are not afraid to fail. Our unique, stable inverter-based technology is at the forefront of the industry creating a seamless integration with our customers’ energy systems. We are a high precision power technology company.
Our Team: An intense zeal for excellence drives us. We are a collaborative team focused on building trust and engaging in healthy conflict to solve difficult problems quickly. Our sense of urgency ensures we meet both our own high standards and the evolving needs of our customers.
KEY RESPONSIBILITIES
Epicor Program Oversight amp; Delivery Accountability
  • Own the program-level view of the Epicor implementation, accountable for the overall program delivering on scope, schedule, and budget from initiation through post-go-live stabilization.
  • Maintain a master program plan that integrates the Financial Information Systems Manager’s project workstreams, vendor deliverables, internal dependencies, and cross-functional milestones into a single authoritative view.
  • Track milestone progress and deliverable completion against the Epicor Signature Methodology phase gates; escalate proactively when commitments are at risk.
  • Own program-level budget tracking, forecast-to-actual variance, and resource allocation; flag cost or capacity issues to the CAO before they become problems.
  • Manage scope and change control at the program level, ensuring changes are properly evaluated, approved, and reflected in the plan before work proceeds.
People Leadership amp; Team Development
  • Directly manage the Financial Information Systems Manager, providing clear direction, removing obstacles, and ensuring they have the support and resources to execute effectively.
  • Coach the FIS Manager on project management disciplines, stakeholder communication, and prioritization as the implementation progresses.
  • Hold the program team, internal staff, Epicor consultants, and third-party vendors, accountable to commitments without creating friction that slows delivery.
  • Identify gaps in team capacity or capability early and work with the CAO to address them.
Risk, Issue amp; Dependency Management
  • Maintain a live program risk register; assess probability and impact, assign owners, and drive mitigation actions with urgency.
  • Surface issues early, before they cascade, and drive resolution across teams, functions, and vendor parties.
  • Manage cross-workstream dependencies so that no team is blocked, surprised, or working from outdated assumptions.
  • Ensure change management and user adoption are tracked as a formal program workstream, with clear ownership, milestones, and success metrics -- not treated as an implicit byproduct of training.
  • Apply structured problem-solving when the program deviates from plan; develop recovery options and present clear recommendations to the CAO.
Executive Reporting amp; Stakeholder Alignment
  • Serve as the CAO’s primary source of truth on Epicor program status, providing accurate, timely, and decision-ready reporting on progress, risks, budget, and open items.
  • Prepare and deliver program status updates, steering committee materials, and executive briefings with clarity and without spin.
  • Drive cross-functional alignment across Finance, Accounting, Operations, Supply Chain, and IT, facilitating decisions when stakeholders are not converging independently.
  • Manage the Epicor implementation partner relationship at the program level, holding vendors to contractual commitments and escalating performance issues as needed.
  • Report change-readiness and adoption status to the CAO with the same visibility as schedule, budget, and risk, surfacing resistance or readiness gaps before they threaten go-live.
Program Governance amp; Future Program Readiness
  • Establish and maintain program governance standards, decision logs, RAID logs, meeting cadence, status templates, and change control process, that create consistency and institutional memory.
  • Document lessons learned throughout the Epicor program to build a reusable program delivery playbook for Capstone.
  • Upon successful Epicor go-live and stabilization, transition into ownership of other strategic programs as directed by the CAO, applying the same rigor and accountability to new initiatives.
QUALIFICATIONS
Education amp; Experience
  • Bachelor’s degree in Business, Finance, Information Systems, Engineering, or a related field, or demonstrated equivalent experience managing complex enterprise programs.
  • 7+ years of program or project management experience, with at least one full-cycle ERP implementation among your delivered programs.
  • Proven experience managing direct reports or cross-functional program teams in a deadline-driven environment.
  • Background in manufacturing, distribution, or industrial operations is a meaningful advantage, this role requires credibility with both Finance and Operations stakeholders.
Skills amp; Abilities — Required
  • Strong command of program and project management fundamentals: integrated planning, schedule management, budget tracking, resource management, risk and issue management, scope/change control, and executive reporting.
  • Demonstrated ability to manage complex programs with multiple workstreams, vendors, and cross-functional stakeholders simultaneously.
  • Clear, direct communicator, able to present program status honestly to executives, facilitate difficult conversations, and drive decisions without losing stakeholder confidence.
  • Disciplined and organized; able to maintain rigorous documentation and governance standards while keeping momentum on delivery.
  • Strong people manager, able to develop, coach, and hold direct reports accountable with both support and candor.
  • Comfortable operating in ambiguity and a fast-paced environment; able to prioritize ruthlessly and adapt the plan when conditions change.
Skills amp; Abilities — Preferred
  • PMP, PgMP, or equivalent program management certification.
  • Direct experience with Epicor or a comparable ERP platform (NetSuite, SAP, Oracle).
  • Familiarity with Epicor’s Signature Methodology or a comparable ERP implementation framework.
  • Experience managing ERP implementation vendors and consulting partners.
  • Exposure to financial accounting processes — enough to understand what the FIS Manager is doing and ask the right questions.
WHAT SUCCESS LOOKS LIKE
  • The Epicor implementation is delivered on time, within budget, and with clean data, the CAO is never surprised by a milestone miss, cost overrun, or scope change they didn’t approve.
  • The Financial Information Systems Manager is well-directed, well-supported, and executing effectively, with clear priorities and no organizational blockers in their way.
  • Program risks are identified and managed before they impact the timeline; issues are surfaced and resolved quickly, not allowed to linger.
  • Cross-functional teams, Finance, Operations, Supply Chain, IT, and the Epicor implementation partner, are aligned, accountable, and moving in the same direction.
  • Post go-live, the program is documented, lessons are captured, and the Program Manager transitions smoothly into the next strategic initiative with the same standard of rigor.
  • Change management and user adoption are tracked with the same discipline as schedule and budget; readiness gaps are surfaced and addressed before they threaten go-live, not discovered at cutover.
  • The CAO has a trusted program management function, one that makes it possible to run multiple strategic initiatives in parallel with confidence.
WORK ENVIRONMENT
  • On-site at Capstone’s Van Nuys, CA headquarters; consistent in-office presence is expected, particularly during active implementation phases and critical milestones.
  • High-visibility, cross-functional role with regular interaction with the CAO, executive leadership, Finance, Operations, and external vendors.
  • Extended periods of computer-based work including planning, analysis, documentation, and reporting.
  • Willingness to work beyond standard hours during critical program milestones, go-live preparation, and cutover windows.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
On-Site. On-Demand. Always On.

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