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Customer Program Manager Jobs in Miami Beach, FL

Royal Caribbean Group

Sr Mgr, Program

Miami, FL · On-site

$110K - $111K/yr

Independently maintains relationships with key customers, primarily Directors, Vice Presidents and ... Manager, Program Associate, and/or Coordinator that are responsible for the day-to-day ...

Royal Caribbean Cruise Line

Sr Mgr, Program

Miami, FL · On-site

$110K - $111K/yr

Independently maintains relationships with key customers, primarily Directors, Vice Presidents and ... Manager, Program Associate, and/or Coordinator that are responsible for the day-to-day ...

Royal Caribbean Cruise Line

Mgr, Program

Miami, FL · On-site

The Program Manager is responsible for managing the New Generation program of Newbuilds, special ... Independently maintains relationships with key customers, primarily Directors, Vice Presidents, and ...

Royal Caribbean Group

Mgr, Program

Miami, FL · On-site

The Program Manager is responsible for managing the New Generation program of Newbuilds, special ... Independently maintains relationships with key customers, primarily Directors, Vice Presidents, and ...

CoreSite

Commissioning Program Manager

Miami, FL

$125K - $155K/yr

... customer experiences. At CoreSite not only are we Committed to Excellence, but we also Build ... Commissioning Program Manager - Data Center : As a member of the company's Engineering team, the ...

Cyclops Inc

Technical Program Manager (Remote)

Miami, FL · On-site +1

$123K - $159K/yr

Role Overview We are seeking a Technical Program Manager (TPM) to bring structure, predictability ... Customer KYC and KYT readiness * Geographic and currency expansion initiatives * Coordinate partner ...

Cyclops

Technical Program Manager (Remote)

Miami, FL · Remote

$132K - $170K/yr

Role OverviewWe are seeking a Technical Program Manager (TPM) to bring structure, predictability ... Customer KYC and KYT readiness * Geographic and currency expansion initiatives * Coordinate partner ...

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Customer Program Manager information

See Miami Beach, FL salary details

$8

$53

$84

How much do customer program manager jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer program manager in Miami Beach, FL is $53.40, according to ZipRecruiter salary data. Most workers in this role earn between $35.62 and $68.61 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Miami Beach, FL are hiring for Customer Program Manager jobs?

Cities near Miami Beach, FL with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Miami Beach, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $111,080 per year, or $53.4 per hour.

Sr Mgr, Program

Royal Caribbean Group

Miami, FL • On-site

$110K - $111K/yr

Full-time

Posted 26 days ago

Royal Caribbean Group rating

8.7

Company rating: 8.7 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

1st of 9 rated cruise lines

Job description

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
Position Summary:
The Senior Program Manager is responsible for managing the New Generation program of Newbuilds, special projects, revitalization and refurbishment of vessels or technical projects across all corporate brands. Consults with internal clients in various departments (shoreside and shipboard) to gather, analyze, and report data for recommended courses of action. Proactively strategizes, manages, plans, and drives activities of new ship design, ship revitalization or technical project processes to ensure project completion within prescribed time frame and budget. Functions as an in-house process driver and coach of matrixed operating department representatives intimately involved in these project types. Projects assigned are typically top priority, high profile, and multi-departmental initiatives for the organization and thus require continuous communication and interaction in a fast-paced environment with the Newbuilding Mission Control Director, VP and department executives. Manages all aspects of project planning, tracking, and status reporting. Independently maintains relationships with key customers, primarily Directors, Vice Presidents and Company Officers. Must have the ability to follow an existing structured process framework yet have the skills to innovate. Oversees in collaboration with Director, Mission Control the following essential tasks through subordinates or matrixed resources.
Essential Duties and Responsibilities:
  • Lead, mentor and provide overall direction to a small team of one to six resources, consisting of a Program Manager, Asst. Program Manager, Program Associate, and/or Coordinator that are responsible for the day-to-day administrative and reporting details of assigned projects.
  • Utilizes project management tools and industrial engineering techniques to lead, develop and oversee the maintenance of project scope; customer and executive expectations as well as overall project focus.
  • Leads, coaches, and advises the recommended course of action to the project team in outlining goals, objectives, milestones, responsibilities, scope, risks and tracking routines.
  • Manages and participates in the study of operational needs and current operational performance to determine optimal working procedures and systems, and to identify areas for improvement and efficiency on assigned projects.
  • Acts as the liaison between the Site office(s) and Miami Newbuilding office, serving as the single point of contact for collecting and sharing requested information between parties and at required intervals from operational groups.
  • Proactively interfaces with constituent representatives for the purpose of examining project status and monitoring progress. Reviews status reports prepared by project personnel, modifies schedules or plans as required.
  • Organizes the communication of the project plan status on a regular basis to project stakeholders, global partners and core team. Continues to re-establish goals and adjust work processes based on shifting priorities and new information.
  • Follow-up with team members to meet project deadlines and provide input on team member activities for schedule review process. Coordinates activities to ensure project progresses on schedule, budget and accurately reflects current project status through regular updates of tasks and statuses.
  • Participates in succession planning, training, evaluation and development for project team personnel.
  • Works with Financial Department to track the budget forecasts, cost controls and reporting.
  • For Newbuilds, tracks progress of owner supply specification, requisition and procurement. Works with Supply Chain Management and Financial Departments to track the startup process, budget forecasting and reporting.
  • Leads and organizes team in development of monthly presentations for senior executives. Oversees preparation of project reports for management, client, or others.
  • Manage, develop and follow-up project reporting on the department intranet site including the various reports, databases and key performance indicators.
  • This position may require travel to and from ships, shipyards, and/or vendor facilities located in Europe, Asia and North America (<= 10%).
  • Remains current with industry trends, especially as related to contemporary project management techniques as they impact project objectives.
  • Reviews current processes and recommends process improvements utilizing an innovative mindset.
  • Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Education & Experience:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with little to no guidance.
  • Bachelors or Master's Degree with a concentration in Business Management, Industrial Engineering, Project Management, or related field. Experience: 6-8 years, with 4-5 yearsexperience leading a team.
  • Strong leadership skills and proven experience in leading a medium to large size team of professionals.
  • Solid written and verbal communication skills a must. Clear and precise communication at all levels of the organization essential.
  • Excellent interpersonal skills, strength in communicating in a multicultural environment with all levels of employees and management.
  • Excellent organizational and presentation skills.
  • Ability to multi-task in a fast-paced environment.
  • Solid understanding of accounting rules for expense and capital activities.
  • Detail oriented with excellent analytical, financial and spreadsheet modeling skills.
  • Must be familiar with the working drawing process inclusive of drawing, dimensioning and detailing deck plans, elevations, sections and details. Ability to understand and interpret architectural plans, sections, elevations, and details.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Software: Proficiency in MS Word, Excel, PowerPoint, Visio, and Project required.
  • Internal Candidates: Knowledge of CAR process: budget, approval, reconciliation, and reporting, AMOS, Clarity, Lotus Notes Database, JDE, and Essbase.

Language Requirements:
  • Ability to read, analyze and interpret common scientific and technical journals, business periodicals, financial reports, legal documents, and government regulations.
  • Ability to clearly and effectively present information to top management, public groups, and/or boards of directors.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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