Customer Program Manager Jobs in Menifee, CA (NOW HIRING)

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Position Summary

This is an individual contributor role.

This is an exciting opportunity to partner with Aetna clients, internal business units, and external vendors to design and deliver innovative wellness initiatives that promote preventive health and drive meaningful employee engagement. The Wellness Program Manager plays a key role in helping organizations build a culture of health by supporting behavior change and addressing prevalent health risk factors.

In this client-facing role, you will collaborate closely with the plan sponsor's Benefits and Employee Wellness teams to develop and execute tailored wellness strategies that align with organizational goals. You'll serve as a trusted advisor, leveraging insights and best practices to enhance participation, improve outcomes, and maximize program impact.

This position is based in Southern California and requires periodic travel to the plan sponsor's worksites to support program implementation and engagement.

We offer opportunities for professional growth and development, and we value employees who are proactive, results-oriented, and adaptable. Being a best-in-class workplace wellbeing program manager, you will use your years of expertise to strengthen our business strategy through enhancing client satisfaction and persistency. This will be accomplished through:

Primary Job Duties & Responsibilities

• Leading planning and implementation of onsite biometric screenings, working with screening vendor, and plan sponsor wellness team including wellness champions.
• Monitoring participation and implementing strategies to increase engagement.
• Establishing rapport with plan sponsors, engage leaders in data driven decision making regarding support for employee wellness.
• Supporting development of wellbeing champion network including different levels of employer leadership and employees from worksite by offering guidance and recommendations to support trainings.
• Educating and referring customers on available health resources, Aetna Care Management programs and community resources as appropriate.
• Serving as subject matter expert on wellbeing and health improvement opportunities available within Aetna and the community and provides support and training for sales partners as needed.
• Leading in-person or virtual presentations to promote health education and wellbeing initiatives.
• Demonstrating positive outgoing personality, meeting customer where they are on their well-being journey.
• Building trusting relationships and rapport with customers, internal partners and external vendors including wellness service providers.
• Proactively going the extra mile to deliver on commitments.
• Being organized, detailed, consistent, holding constituents and business partners accountable to reasonably meet customer's expectations.
• Traveling to multiple plan sponsor locations for onsite events and presentations, annual benefits and health fair support.

Success in this role is driven by a strong sense of teamwork and the satisfaction of knowing your contributions directly support the achievement of healthy and sustainable lifestyles.

Required Qualifications

• Minimum of 5 years of experience delivering presentations and effectively engaging diverse audiences, with the ability to tailor communication and approach to meet the needs of various stakeholders, including account executives and cross-functional teams.
• Minimum of 3 years of experience in healthcare account management, with a demonstrated ability to build and maintain strong client relationships and drive successful outcomes.
• Minimum of 3 years of experience promoting healthy lifestyle behavior change across wellness areas such as nutrition, physical activity, weight management, stress management, and tobacco cessation.
• Advanced proficiency in MS Office Suite (Teams, PowerPoint, Word, Excel, OneNote, et al.).
• Must be based in Southern California.

Preferred Qualifications

• Strong verbal and written communication skills.
• 2+ years of experience working with group medical insurance products and coverage options.
• Certified Wellness Practitioner or equivalent credentials.

Education

• Bachelor's degree; Master's degree in Public Health or equivalent work experience.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.