Customer Operator Jobs (NOW HIRING)

Who We Are
Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world's leading brands with AI-powered solutions across the full AR lifecycle-from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.
We're an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.
Our Values
Customers
We relentlessly increase value for customer and do the right thing for them.
Action
We make 'thoughtfully fast' decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.
Team Spirit
We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.
Innovation
We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.
Excellence
We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.
About the Role
The Print Operator is a critical role responsible for printing and processing invoices and statements on high-speed laser printers and automated insertion equipment, and helping prepare mail for entry into the USPS. This is a hands-on, production-floor role that requires mechanical aptitude, a strong work ethic, and a proven commitment to punctuality and quality.
You will work as part of a team dedicated to delivering accurate, on-time output for Billtrust customers-operating sophisticated printing and inserting equipment, following established SOPs, and contributing to a facility that runs with precision and pride.
What You'll Do
Production Operations
• Operate high-speed laser printers and automated insertion equipment to print and process customer invoices and statements accurately and on schedule.
• Prepare completed mail jobs for entry into the USPS, following established postal procedures and quality standards.
• Follow all standard operating procedures for job setup, operation, and completion to ensure consistent, high-quality output.
• Monitor equipment performance during production runs and flag any issues to the supervisor or service technician promptly.
• Other duties as assigned.
Quality & Safety
• Perform basic quality checks during production to verify correct materials, accurate job setup, and acceptable print quality.
• Maintain a clean, organized, and safe workstation, adhering to all facility safety standards at all times.
• Operate the company vehicle when required to support facility or mail delivery needs, in accordance with company policy.
• Report equipment malfunctions or safety concerns immediately to the supervisor.
Team Contribution
• Work collaboratively with fellow Print Operators and supervisors to meet daily production goals and customer SLAs.
• Support the team during peak production periods by working flexible hours and overtime as needed.
• Contribute to a positive, high-performance facility culture by demonstrating reliability, attention to detail, and a commitment to continuous improvement.
What You'll Bring
Required Skills:
• Proven history of punctuality and a strong work ethic.
• Willingness to work flexible hours and overtime during peak production periods.
• Basic PC skills sufficient to process jobs in a timely and accurate manner.
• Strong mechanical aptitude with the ability to identify and respond to basic equipment issues.
• Ability to lift up to 60 lbs. and stand for extended periods during production shifts.
• Valid Driver's License and willingness to drive the company vehicle on occasion.
Preferred Skills:
• Knowledge of mailing and USPS procedures.
• Familiarity with Pitney Bowes or Bell & Howell inserting equipment.
• Experience operating laser printers in a production environment.
• High School Diploma or GED-equivalent.
The expected base salary range for this position is $22.12 - $29.81/hour.
Compensation may vary depending on several factors, including a candidate's qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for additional incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.
What You'll Get
At Billtrust, we believe your total rewards should reflect the impact you make. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development. We're building something special and we want you to feel supported while doing it.
At Billtrust, we value an equitable and inclusive work environment and strive to build and foster diverse teams. Even if your work experience doesn't align exactly with the position requirements, we'd still love to hear from you. You may just be the right candidate for this or other roles.
We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.