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Customer Operations Supervisor Jobs in Michigan (NOW HIRING)

CHEP

Operations Supervisor

Livonia, MI · On-site

As a Plant Operations Supervisor (2nd Shift), you will play a key role on the Livonia leadership ... Strong customer focus orientation * Strong people management capability including non-exempt ...

RXO

Operations Supervisor

Southfield, MI · On-site

As a Operations Supervisor in Managed Transportation at RXO, you'll be responsible for overseeing ... You'll also ensure that all transportation, communication and customer service issues and requests ...

Timken

$72K - $95K/yr

Join our global team of 19,000 people in 45 countries, and start helping our customers push the ... This includes responsibility for all aspects of operations management including, safety ...

Timken

Operations Supervisor

South Haven, MI · On-site

$72K - $95K/yr

Join our global team of 19,000 people in 45 countries, and start helping our customers push the ... This includes responsibility for all aspects of operations management including, safety ...

The Timken Company

$72K - $95K/yr

Join our global team of 19,000 people in 45 countries, and start helping our customers push the ... This includes responsibility for all aspects of operations management including, safety ...

The Timken Company

Operations Supervisor

South Haven, MI · On-site

$72K - $95K/yr

Join our global team of 19,000 people in 45 countries, and start helping our customers push the ... This includes responsibility for all aspects of operations management including, safety ...

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All JobsCustomer Operations Supervisor JobsCustomer Operations Supervisor Jobs in Michigan

Customer Operations Supervisor information

What is the difference between Customer Operations Supervisor vs Customer Service Manager?

AspectCustomer Operations SupervisorCustomer Service Manager
Required CredentialsHigh school diploma or equivalent; experience in customer serviceBachelor's degree often preferred; experience in customer service or operations
Work EnvironmentSupervises daily customer service activities, often in call centers or retail settingsOversees customer service teams, focusing on strategy and performance
Employer & Industry UsageCommon in retail, telecom, and service industriesFound in similar industries, often with broader managerial responsibilities
Comparison Search IntentFocuses on operational supervision and team managementEmphasizes leadership and strategic customer service improvements

The Customer Operations Supervisor primarily manages daily customer service activities and team supervision, while the Customer Service Manager focuses on strategic leadership and overall customer service performance. Both roles require customer service experience, but the supervisor role is more operational, whereas the manager role involves broader management responsibilities.

What does a customer operations supervisor do?

A customer operations supervisor oversees daily customer service activities, manages a team of customer support staff, and ensures efficient resolution of customer issues. They often analyze performance metrics, implement process improvements, and use tools like CRM systems to enhance service quality.

What cities in Michigan are hiring for Customer Operations Supervisor jobs?

Cities in Michigan with the most Customer Operations Supervisor job openings:

Customer Operations Supervisor jobs near you
Infographic showing various Customer Operations Supervisor job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Operations Supervisor

Livonia, MI • On-site

CHEP
Transportation and Warehousing • 10K+ employees
Learn more about CHEPexternal

Full-time, Other

Medical, Vision, Life, Retirement

This job post has expired 2 days ago. Applications are no longer accepted.

CHEP rating

7.2

Company rating: 7.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Job Description
As a Plant Operations Supervisor (2nd Shift), you will play a key role on the Livonia leadership team, partnering with the Plant Manager to drive overall plant performance and deliver exceptional results in safety, service, quality, and cost. This role leads a team of approximately 40 employees- including forklift drivers, production associates, clerks, and technicians-while fostering a strong safety culture, ensuring compliance, and maintaining a visible, hands-on presence on the production floor. The ideal candidate is a proactive, positive leader who communicates effectively, drives accountability, and supports team development to enhance performance and morale.
Key Responsibilities May Include:
  • Provide hands-on leadership by mentoring, coaching, and guiding employees, addressing employee relations issues, and fostering a positive and productive work environment.
  • Lead and enhance safety performance on shift, promoting a proactive safety culture through training, accident prevention, and rehabilitation programs, ensuring compliance with safety standards.
  • Manage shift maintenance activities, resolving equipment breakdowns in coordination with the maintenance team to maintain uninterrupted plant operations.
  • Drive continuous improvement initiatives on shift, implementing best practices to enhance efficiency, quality, and cost-effectiveness across end to end operations.
  • Monitor and manage the plant's operational costs and yield, working closely with the Plant Manager to optimize performance and contribute to the overall plant objectives.
  • Address performance and attendance matters in collaboration with HR, ensuring that all plant staff meet operational expectations.
  • Ensure full compliance with CHEP procedures and work instructions, ensuring tasks are completed accurately and in line with company standards and operational goals.

2nd shift Production hours: 3pm - 11:30pm (Expected attendance for 2:30pm leadership meetings)
Key Accountabilities - What you will do
  • Supervise the work of all production employees - oversees production and shipping schedules based on availability of raw and finished goods.

  • Provide hands-on leadership as a supervisor, responsible for mentoring and coaching all employees and working through employee relations issues.

  • Support plant administration to ensure compliance to established policies.

  • Responsible, in consultation with Plant Manager, for the cost and yield performance of the Plant in partnership with the overall P&L of the Plant.

  • Support cost control initiatives and process control within the Plant.

  • Review operations activities, including local transportation activities, to maintain compliance with all Federal, State and local laws (OSHA, DOL, DOJ, EPA, FD)

  • Drive Safety improvements (Zero Harm) across the Plant

  • Ensure the consistent execution of all SOPs throughout the Plant in accordance with the PMS

Experience - What you will bring
  • Prior experience in a plant supervisory role in an engineering or manufacturing environment

  • Familiarity with private fleet management/transportation is helpful

  • Strong customer focus orientation

  • Strong people management capability including non-exempt production workforce

  • Demonstrated success in delivering strong employee relations

  • Demonstrated ability to work cross-functionally

  • Experience managing safety performance and programs

  • Understanding of supply chain practices and metrics and data analysis o

  • Familiarity with Lean Thinking concepts and practices

Skills & Knowledge
• Ability to build effective teams
• Problem solving and critical thinking skills
• Coaching and Conflict Management Skills
• Excellent Communication skills
• Project Management skills
• Computer Skills
• Ability to delegate effectively
What we Offer:
• Competitive Pay w/ Shift Differential
• Benefits Day 1!
• 401K w/ company match (up to 4%)
• FREE company-paid vision, short-term disability, and life insurance!
• FREE company-provided PPE and safety equipment
• Tuition reimbursement, parental leave, childcare assistance, profit sharing, and MORE!
Compensation Statement:
The salary range for this position is $61,680 to $80,000.
Salary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy. Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives or business benefits.
Remote Type
Not Remote
Skills to succeed in the role
Adaptability, Adaptability, Change Management, Coaching, Computer Literacy, Cross-Functional Work, Data Analysis, Data-Driven Decision Making, Data Literacy, Delegation, Digital Literacy, Emotional Intelligence, Feedback, Inclusive Leadership, Innovation, Inspiring Others, Learn From Mistakes, Mathematic Literacy, Mentoring, Mentorship, Motivating Teams, Prioritization, Scheduling, Stakeholder Engagement, Strategic Thinking {+ 1 more}
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.

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