Customer Operations Supervisor Jobs in Michigan (NOW HIRING)

Michigan Gas Utilities, a subsidiary of WEC Energy Group, is seeking a Operations Supervisor in our Coldwater, Michigan location.

WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.

As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first‑hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.

If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.

The Operations Supervisor manages internal resources, external contracted resources and business applications/processes based on the need of the business unit. This includes (but not limited to) supervisory tasks in Gas Operations related to construction, design, planning, and scheduling for MGU gas transmission and distribution systems. The Operations Supervisor is responsible for overseeing the construction or maintenance activities related to the company’s transmission and distribution infrastructure within an assigned area. Operations Supervisors ensure that all customers’ needs are met in a safe, efficient and timely manner through the effective management/utilization of personnel, equipment, and materials. Their first concern is to ensure the safety of employees, customers, and contractors during all work applications.

• Plan, coordinate and conduct safety meetings
• Conduct sessions to communicate work assignments, review procedures, and discuss safety hazards and mitigation techniques as needed
• Motivate and engage employees to increase efficiency, productivity, availability, safety performance and core expectations
• Apply knowledge of labor contracts to decisions regarding scheduling, work assignments, and performance issues
• Supervise all customer requests to meet deadlines on a timely basis
• Work through various channels to keep customers informed prior to and during planned outages
• Work with Customer Service group, or others, to audit work from design through construction
• Provide feedback to appropriate work groups, or contractor work force, for process improvement
• Ensure compliance with all rules, regulations, codes, and laws for employee and contractor installations
• Manage area budget
• Represent the office or the area on special projects teams, committees, and industry organizations as assigned
• On call rotation duties as supervisor standby

• High School Diploma, HSED, or GED
• 3 years' experience in utility or similar industry and/or 3 years' experience in supervision of direct reports
• Working knowledge of union contracts and employee relationship building
• Ability to establish and maintain good working relationships with employees, contractors, and community groups.
• Strong communication and organizational skills are a benefit
• Valid Drivers License

• Associate's Degree in a technical, business, supervisory management, or related field
• Live or relocate to the Coldwater Michigan Gas Utilities service territory or within a 20 mile circle of the Coldwater office
• Experience with technical, process and business procedures in natural gas distribution areas
• Experience with construction diagrams
• Experience interpreting Michigan Public Service Commission rules
• Experience with informal or formal leadership
• Experience coordinating and managing work assignments and small/large scale projects
• Experience with safety rules

End Date:09/08/2026

Pay Range Minimum: $90,507.56

Pay Range Maximum: $135,761.08

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
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WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.