Customer Operations Manager Jobs in Winfield, KS

Salary Range $75,000.00 - $90,000.00 Salary/year Position Type Full Time Job Shift Day Category Engineering

Summary: The Operations Support Specialist provides engineering and operational support to manufacturing by improving production processes, coordinating shop floor resources, and ensuring efficient day-to-day operations. This role works closely with production, quality, and engineering teams to implement process improvements, support capital projects, and help maintain the tools, materials, and systems needed for a safe and productive manufacturing environment.

Essential Duties and Responsibilities:

• Provides expertise in production engineering disciplines.
• Applies principles and practices typically associated with quality engineering, industrial engineering, and manufacturing engineering functions and coordinates with other support disciplines or core functions as required.
• Develops quality and cost-effective methods, standards, and systems for production by applying production engineering principles.
• Leads and participates in planning/executing proposed capital projects. Provides guidance to less experienced manufacturing support staff.
• Supports shop floor managers as required by procuring shop consumables, arranging for shop tool repairs, tool fabrication and rework coordination.
• Maintain a safe and positive working environment

Requirements:

To perform this job successfully, an individual must be able to perform each essential function and assigned task satisfactorily. Employees are responsible for supporting the organization's commitment to safety, quality, compliance, and continuous improvement. All employees must comply with company policies, AS9100 requirements, customer requirements, applicable regulatory standards, export control regulations, and ethical business practices. Employees are expected to maintain a safe work environment, protect company and customer information, and contribute to achieving organizational objectives. The requirements listed below are representative of the knowledge, skills, competency, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3-5+ years of experience (OR a Bachelor's degree with 2+ years of experience) in manufacturing, continuous improvement, and manufacturing support
• Adequate level of understanding of sheet metal detail and/or assembly manufacturing process
• Experience with Process, Procedure and Continuous Improvement
• Strong listening skills and a willingness to learn
• Ability to work cross-functionally and across multiple locations
• Basic computer skills (Excel, PowerPoint, ability to navigate through engineering models)
• Exhibits dependability, including following instructions; responding to supervisor's direction; and taking responsibility for own actions
• Ability to take initiative, including asking for and offering help when needed, and perform work independently without being prompted
• Ability to manage competing priorities, prioritize and plan work activities, use time efficiently, and work within deadlines
• Flexibility to work evenings or weekends
• Acceptable attendance
• Positive attitude
• Team player
• Sense of urgency
• Ability to meet frequent short timeline goals and deadlines

Preferred Qualifications (Desired Skills/Experience):

• Bachelor's Degree in Engineering
• ERP experience (Epicor or Syteline)
• Manufacturing/shop floor management experience
• Lean, Kaizen, or Six Sigma experience
• Understands RCCA process, can prepare a business case, process improvements
• Knowledge of AS9100 and NADCAP standards
• CMM knowledge

Export Compliance Requirement

This position may require access to EAR or ITAR controlled technologies and/or documents. Applicants are required to be eligible for employment under U.S. export control laws and meet the requirements of being a "U.S. Citizen."

Environmental Conditions:

Exposure to excessive noise - Only in designated areas of the shop

Exposure to dust, gas, fumes, or chemicals

Exposure to temperature extremes

Exposure to bio-hazards

Special visual or auditory protective equipment required - Safety glasses required; hearing protection recommended (may be required in certain areas)

Physical Demands:

ACTIVITY(hours per day) - RARELY(0-3 hours) - OCCASIONALLY(up to 3 hours) - FREQUENTLY(3-6 hours) - CONSTANTLY(6-8+ hours)

Sitting - X

Walking - X

Standing - X

Bending (neck) - X

Bending (waist) - X

Squatting - X

Climbing - X

Kneeling - X

Crawling - X

Twisting (neck) - X

Twisting (waist) - X

Hand Use:

Repetitive use - X

Grasping - X

Pushing & Pulling - X

Reaching (waist level) - X

Reaching (waist to shoulder level) - X

Reaching (above shoulder level) - X

Lifting:

0-5 pounds - X

6-10 pounds - X

11-20 pounds - X

21-30 pounds - X

31 - 50 pounds - X

Over 50 pounds - X

Personal Protective Equipment Requirements (PPE) vary depending on the employee's work environment, but may include safety glasses, safety footwear, and/or hearing protection.