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Customer Operations Manager Jobs in Townsend, MA

Raising Cane's

Operations Manager

Framingham, MA · On-site

$25 - $26/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Framingham, MA · On-site

$25 - $26/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Framingham, MA · On-site

$25/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Marlborough, MA · On-site

$25 - $27/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Marlborough, MA · On-site

$25 - $27/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Marlborough, MA · On-site

$25 - $27/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Clinton Savings Bank

Loan Operations Manager

Clinton, MA · On-site

$66K - $90K/yr

Loan Operations Manager Pay Range $66,971 - $90,413 annually Hybrid with 2 days remote. Standard ... level of customer satisfaction. The ideal candidate has a deep knowledge of loan servicing ...

Auto Store

Customer Success Manager

Salem, NH · On-site

Act as a key point of contact and trusted resource for customer operations, also engaging partner ... Time management as second nature, with a disciplined approach to organizing tasks and priorities.

AutoStore

Customer Success Manager

Salem, NH · On-site

Act as a key point of contact and trusted resource for customer operations, also engaging partner ... Time management as second nature, with a disciplined approach to organizing tasks and priorities.

lansing

Branch Operations Manager

Fayville, MA · On-site

Serves as the "go-to" leader for customer service opportunities and issues * Searches for ways to ... Operations Manager Qualifications: * Experienced manager and supervisor with the ability to ...

AutoStore

Customer Success Manager

Salem, NH · On-site

Act as a key point of contact and trusted resource for customer operations, also engaging partner ... Time management as second nature, with a disciplined approach to organizing tasks and priorities.

lansing

Branch Operations Manager

Fayville, MA · On-site

Serves as the "go-to" leader for customer service opportunities and issues * Searches for ways to ... Operations Manager Qualifications: * Experienced manager and supervisor with the ability to ...

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Showing results 21-40

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Townsend, MA

Customer Operations Manager information

See Townsend, MA salary details

$46.2K

$128.4K

$140.7K

How much do customer operations manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer operations manager in Townsend, MA is $128,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $139,200.00 and $139,200.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
What cities near Townsend, MA are hiring for Customer Operations Manager jobs? Cities near Townsend, MA with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Townsend, MA as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $128,435 per year, or $61.7 per hour.

Operations Manager

Raising Cane's

Framingham, MA • On-site

$25 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Raising Cane's Chicken Fingers rating

6.9

Company rating: 6.9 out of 10

Based on 1,546 frontline employees who took The Breakroom Quiz

8th of 106 rated fast food restaurants

Job description

Company Description
Initial hiring pay range (based on location, experience, etc.): $25-26/hour
At Raising Cane's Chicken Fingers®, we serve only the most craveable chicken finger meals - it's our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane's is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!
Benefits offered for all Full-time Restaurant Managers:
  • Medical, Dental, Vision & Pharmacy Benefits
  • Dependent Care & Healthcare Flexible Spending Accounts
  • Company-provided Life and Disability insurance
  • Hospital Indemnity, Accident and Critical Illness
  • 401(k) With Employer Match (age 21 & older)
  • Access to financial advisors for budget and retirement planning
  • One Pass Gym Membership Program
  • Tuition Reimbursement
  • Crewmember Assistance Program
  • Pet Insurance

Perks & Rewards for Restaurant Managers:
  • Weekly Pay!*
  • Competitive pay + monthly bonus
  • Paid Time Off & Sick time
  • 8 paid Holidays a year**
  • Early closure for company events
  • Casual Work Attire
  • Perkspot Employee Discount Programs
    • *Raising Cane's pays weekly, except in some states (e.g., California) where the company pays bi-weekly.
    • **Some locations may vary

Job Description
Your Role at Raising Cane's:
The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading operational excellence of the Restaurant and upholding Raising Cane's standards and culture in all areas of Restaurant operations.
Your Impact and Responsibilities:
  • Purpose of the position:
    • Executes Restaurant operations functions
    • Acts as manager on duty and opens and closes the Restaurant
    • Manages cash handling and ensures accountability
  • General to the role:
    • Enforces Raising Cane's policies and standards
    • Executes shift management meeting Raising Cane's operations and safety standards
    • Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
    • Deploys Crewmembers during a shift
    • Provides exemplary customer service
    • Utilizes reward and recognition program for the Crewmembers in the Restaurant
    • Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
    • Ensures cleanliness of the Restaurant and ensures the facility is in good working order
    • Completes other duties as assigned

Essential Functions:
The following requirements describe what is needed to successfully perform the role. Reasonable accommodation may be provided to support individuals with disabilities:
  • Lift and carry up to 50 lbs., bend, kneel, twist, and reach overhead or below the waist
  • Navigate stairs, move quickly, and stay on your feed throughout the shift
  • Take orders accurately, process payments efficiently, and communicate clearly
  • Work safely around hot cooking equipment, cleaning supplies, and common ingredients like oil and flour
  • Maintain a clean, safe Restaurant while following all food safety and company procedures
  • Occasionally drive on behalf of the Company for work-related purposes (e.g., picking up product for the Restaurant) when required by business needs (e.g., when a salaried leader is on a leave of absence or there is a role vacancy)

Qualifications
Required Qualifications:
  • Must be 18 years of age or older
  • High school diploma or equivalent required
  • 3+ years of Restaurant or retail management experience
  • Possess a valid, state-issued driver's license
  • Must complete all required Raising Cane's company training programs
  • Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
  • Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
  • Self-driven, flexible, and energetic with strong analytical, written and verbal communication skills
  • Able to recognize and analyze problems, set goals, create and convert plans into action to solve problems
  • Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly
Preferred Qualifications:
  • New Restaurant opening experience

Additional Information
All your information will be kept confidential according to EEO guidelines.
Terms of Use
Privacy Policy
Candidate Privacy Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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