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Customer Operations Manager Jobs in Townsend, MA

Integer

Manager, Customer Operations

Hudson, MA · On-site

$141K/yr

The primary purpose of this position is to manage professional employees as well as be accountable for the performance of the Customer Operations Specialist team, providing leadership, direction, and ...

CVS Health

Operations Manager

Tewksbury, MA · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Windham, NH · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Shrewsbury, MA

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Acton, MA

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Worcester, MA · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Lighting Unlimited

Operations Manager

Devens, MA · On-site

We exist to make our customers' complex projects simple, successful, and sustainable. We ... Operations Manager * Support a team of over5associates, contributing to a collaborative and high ...

HP Products

Operations Manager

Devens, MA · On-site

We exist to make our customers' complex projects simple, successful, and sustainable. We ... Operations Manager * Support a team of over5associates, contributing to a collaborative and high ...

SUPPLY.com

Operations Manager

Devens, MA · On-site

We exist to make our customers' complex projects simple, successful, and sustainable. We ... Operations Manager * Support a team of over5associates, contributing to a collaborative and high ...

Orion Castings

Operations Manager

Chelmsford, MA · On-site

$92K - $120K/yr

Customer & Vendor Liaison * Act as the primary operational interface for high-profile military ... Management Qualities & Interaction with Others * Leadership & Influence: Ability to build instant ...

Orion Castings

Operations Manager

Chelmsford, MA · On-site

$92K - $120K/yr

Customer & Vendor Liaison * Act as the primary operational interface for high-profile military ... Management Qualities & Interaction with Others * Leadership & Influence: Ability to build instant ...

Beacon Mobility

Operations Manager

Hudson, MA · On-site

$75K - $90K/yr

Van Pool Transportation LLCWe are seeking an Operations Manager who will oversee all operational ... Effective customer service and conflict resolution skills. * Must be detail-oriented and like ...

United Rentals

Operations Manager

Shrewsbury, MA

$80K - $120K/yr

By working closely with the Branch Manager, you will ensure safety, world-class customer service and standard process compliance to ensure effective and efficient operations. What you'll do:

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Townsend, MA

Customer Operations Manager information

See Townsend, MA salary details

$46.2K

$128.4K

$140.7K

How much do customer operations manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer operations manager in Townsend, MA is $128,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $139,200.00 and $139,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What cities near Townsend, MA are hiring for Customer Operations Manager jobs?

Cities near Townsend, MA with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Townsend, MA as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $128,435 per year, or $61.7 per hour.

Manager, Customer Operations

Hudson, MA • On-site

Integer Holdings Corporation

7.5

Company rating: 7.5 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

261st of 545 rated manufacturers

Good employer

Paid breaks

Uninterrupted breaks

Learn more about Integer Holdings Corporationexternal

$141K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.
At Integer, our values are embedded in everything we do.
Customer
We focus on our customers' success
Innovation
We create better solutions
Collaboration
We create success together
Inclusion
We always interact with others respectfully
Candor
We are open and honest with one another
Integrity
We do the right things and do things right
What you will do in this role:
The primary purpose of this position is to manage professional employees as well as be accountable for the performance of the Customer Operations Specialist team, providing leadership, direction, and solution-oriented thinking to team, peers, and/or customers.
This position will ensure advocacy for the customer and work closely with Operations, Planning, Engineering, Quality, and Sales to provide solutions that fulfill our customers' needs with speed, accuracy, and exceptional communication. This position will work directly with "factory direct" customers to support their quoting, order entry, and general service needs, while assisting in the support of the Customer Success Enterprise accounts to enhance their overall Customer Experience with Integer and help drive long term relationships with Integer Enterprise customers.
The manager will be a member of the Site Leadership Team and a key partner with the Director of Operations. The primary purpose of this job is to act as the site based customer champion and develop the unconstrained unit forecast for the S&OP process.
Accountabilities & Responsibilities:
  • Adheres to Integer's Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.
  • Manages professionals and employees, providing leadership, guidance, prioritization, and training to ensure strong team performance aligned with policies and procedures. Accountable for team results and adherence to ISO certification requirements; participates in audits as required.
  • Decisions are guided by policies, procedures and business plan.
  • Champions the voice of the customer as part of the Site Leadership Team, working to instill a culture of customer advocacy across the facility.
  • Represents Integer and the site to the customer and Sales as appropriate in conjunction with customer communication, visits and issue resolution.
  • Partners cross-functionally to meet goals and drive results with Customers and Sales organization to meet customer requirements and grow sales.
  • Develops innovative solutions and fosters customer relationships by working directly with Factory Direct customers and partnering with Sales and/or Customer Success Enterprise for Corporate, Strategic and Multi-Site customers.
  • Communicates and collaborates effectively across functions with Sales, Customer Success, Planning, Operations, and Purchasing to meet customer needs including change requests, order expedites, and item-specific requirements.
  • Provides strategic input to business planning, aligning to the annual and monthly forecasting process and supporting data reconciliation with the facility forecast.
  • Supports operational excellence by supporting Customer Success group with information needs for contract review, order entry and confirmation process.
  • Leverages data for business insights by provides data for Quarterly Business Reviews and participate in reviews
  • Drives operational excellence by ensuring Customer Operations processes, such as quoting (Repeat, Standard, and New Product), order management, and communication timelines, are executed accurately and efficiently.
  • Develops and manages sales goals for Factory Direct customers and identifies cross-facility sales opportunities through collaboration with other sites.
  • Guides and influences effectively internal stakeholders (Sales, Customer Success) to understand customer requirements and demonstrate responsiveness in all interactions.
  • Applies understanding of how own team contributes to achievement of business results.
  • Establishes and monitors key performance metrics such as Order Acknowledgement Cycle Time and Quote Cycle Time to drive continuous improvement and customer satisfaction.
  • Ensures adherence to ISO certification requirements and participates in customer service-related audits (e.g., Quality, Finance, Customer).
  • Performs other duties as required.

Education & Experience:
  • Minimum Education: Bachelor's degree in business or a related field preferred.
  • Minimum Experience: 7+ years' experience in medical device or related field.

Knowledge & Skills:
  • Special Skills:
    • Sales and service acumen.
    • Medical Device Manufacturing experience preferred.
    • Experience reading and understanding design drawings and specifications preferred.
    • Ability to communicate effectively across the organization throughout all levels both verbally and written.
    • Ability to work independently as well as within a team.
    • Demonstrated ability to be organized and adaptable to meet business deadlines in a dynamic environment.
    • Customer focused, highly organized and able to manage multiple tasks simultaneously.
    • Extreme responsiveness and resilient.
    • Good problem solving skills.
  • Strong computer skills (Microsoft Office products).
  • Specialized Knowledge: Experience with Oracle and/or SAP is a plus

Salary Range: $95,700 - $140,360
Our total rewards program is designed to attract, retain, and motivate associates to contribute to Integer's success. Our compensation program includes base salary and a cash-based incentive program supporting our pay-for-performance philosophy. We provide a comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and adoption benefits. Parental leave is available after one year. Optional employee-paid programs include supplemental life insurance, critical illness, hospital indemnity and accident insurance. Employees are immediately eligible to participate in the 401(k) plan with company matching contributions. We provide 80 hours (10 days) of company designated holidays per year plus an annual allotment of paid time off.
U.S. Applicants: Equal Opportunity Employer. In addition, veterans and individuals with disabilities are encouraged to apply.

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