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Customer Operations Manager Jobs in Surrey, BC (NOW HIRING)

RONA

Operations Manager

North Vancouver, BC · On-site

Build your career by contributing to an exceptional customer experience and playing a central role ... Manage promotional activities according to sales, company initiatives. Be aware of current trends ...

Procurify

Marketing Operations Manager

Vancouver, BC · Remote

  • Medical

  • Dental

  • Vision

ABOUT THE ROLE The Marketing Operations Manager is a systems-focused builder and operator dedicated ... Deep experience working with modern marketing and CRM tools, specifically Salesforce CRM . * ...

Securitas

Security Operations Manager

Vancouver, BC · On-site

Manages a shift and/or segment of guarding operations at the direction of line management. Performs ... Strong customer service and service delivery orientation. * Strong interpersonal skills, ability to ...

ScalePad

Sales Operations Manager

Vancouver, BC · On-site

... customers.) What is ScalePad At ScalePad, we're building more than software; we're building ... About The Role The Sales Operations Manager is a critical hire within the Revenue Operations org ...

ScalePad

Sales Operations Manager

Vancouver, BC · On-site

... customers.) What is ScalePad At ScalePad, we're building more than software; we're building ... About The Role The Sales Operations Manager is a critical hire within the Revenue Operations org ...

PetSmart

Retail Operations Manager

Surrey, BC · On-site

  • Medical

  • Retirement

  • PTO

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart Careers

Retail Operations Manager

Surrey, BC

$21.75 - $31.75/hr

  • Medical

  • Retirement

  • PTO

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Surrey, BC

  • Medical

  • Retirement

  • PTO

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Surrey, BC

  • Medical

  • Retirement

  • PTO

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Surrey, BC

  • Medical

  • Retirement

  • PTO

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Surrey, BC

  • Medical

  • Retirement

  • PTO

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Surrey, BC · On-site

  • Medical

  • Retirement

  • PTO

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart Careers

Retail Operations Manager

Surrey, BC

$21.75 - $31.75/hr

  • Medical

  • Retirement

  • PTO

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Surrey, BC

  • Medical

  • Retirement

  • PTO

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Surrey, BC · On-site

  • Medical

  • Retirement

  • PTO

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Surrey, BC · On-site

  • Medical

  • Retirement

  • PTO

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

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Showing results 21-40

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Surrey, BC

Customer Operations Manager information

See Surrey, BC salary details

$28.5K

$72.2K

$111.1K

How much do customer operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer operations manager in Surrey, BC is $72,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,568.00 and $82,593.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

What are the most commonly searched types of Customer Operations jobs in Surrey, BC?

The most popular types of Customer Operations jobs in Surrey, BC are:

What job categories do people searching Customer Operations Manager jobs in Surrey, BC look for?

The top searched job categories for Customer Operations Manager jobs in Surrey, BC are:

What cities near Surrey, BC are hiring for Customer Operations Manager jobs?

Cities near Surrey, BC with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Surrey, BC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $72,218 per year, or $34.7 per hour.

Operations Manager

RONA

North Vancouver, BC • On-site

Full-time

Posted 24 days ago

Job description

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

By joining the RONA family, you’ll enjoy many benefits, such as:

  • An inclusive and safe working environment
  • Promotion of work-life balance
  • Exclusive employee discounts
  • Benefits: insurance (certain conditions apply), annual salary review, etc.
  • Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
  • Opportunities for advancement within the company
  • An employer that’s involved in the community
  • Teamwork and ongoing training
  • A comprehensive training program for all new hires
  • A student incentive program
  • And much more!

Become an essential part of the Rona team! Make a difference in an environment where your leadership, drive and passion for customer service will be at the heart of our collective success. Build your career by contributing to an exceptional customer experience and playing a central role in our store's growth!

Your role:
  • Supervise work according to set priorities and the company’s requirements
  • Resolve any issue that may arise while ensuring customer satisfaction
  • Carry out merchandising duties according to the Store Manager’s directions
  • Supervise the replenishment process
  • Manage promotional activities according to sales, company initiatives. Be aware of current trends and competitors to help develop effective marketing strategy
  • Assist in recruiting staff for the department under your responsibility
  • Determine work schedule while complying with the established labour budget and ensuring that customer needs are met
  • Coach, encourage, and motivate teams
  • Other related tasks to ensure the store runs smoothly
What we're looking for:
  • 5 years experience in personnel management
  • Experience managing a retail business
  • Strong leadership skills, resourceful and autonomous
  • Excellent communication skills

If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

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