Customer Operations Manager Jobs in South Fulton, GA

Operations Manager - Additional Services

Position Summary

The Operations Manager - Additional Services leads the sales and service teams responsible for drivingadditionalservice revenue, delivering exceptional customer experiences, and ensuring operational excellence. This role partners with the General Manager to recruit, develop, and coach team members while overseeing field operations, performance management, safety compliance, and service quality.

Responsibilities

• Partner with the General Manager to recruit, onboard, develop, andretainhigh-performing Branch Sales Professionals and Additional Services Technicians through comprehensive technical, sales, customer service, and field-based training programs.

• Lead the performance of Additional Services sales and service teams by monitoring staffing levels, productivity, close rates, revenue growth, and overall operational effectiveness.

• Provide hands-on field leadership through ride-alongs, inspections, coaching, and team engagement activities,maintaininga strong presence in the field to support employee development and service excellence.

• Conduct and document sales and service evaluations to ensure adherence to company standards, safety requirements, service quality expectations, and sales best practices.

• Facilitate regular sales meetings, safety trainings, and operational collaboration sessions to drive performance, communication, and continuous improvement across teams.

• Deliver ongoing coaching, performance management, and corrective action initiatives based on field observations, customer feedback, service audits, and business performance metrics.

• Oversee customer account audits and resolve escalated customer concerns to ensure a positive customer experience and successful service outcomes.

• Ensure compliance with all applicable federal, state, and local regulations bymaintainingoperationalexpertiseand providing ongoing employee training and guidance.

• Manage inventory controls, GPS tracking systems, service equipment maintenance, and service ticket audits to promote operational accuracy, accountability, and asset management.

• Support business continuity by performing field service responsibilities as needed, including coverage of priority, emergency, or high-demand service routes.

• Assist the General Manager with operational planning, incident reporting, budget management, expense control, and participation in key leadership meetings.

Qualifications and Qualifications

• 2+ years of management experience in pest control, field operations, or fleet management, with 1+ years of experience in customer service, customer retention, and/or training support responsibilities

• Must be 21 years of age or older

• Possessa valid driver's license andhave3+ consecutive years of driving history as driving a company vehicle is an essential function of this role

• Must obtain andmaintainall state-required pest control certifications and licensing (training provided

Why Work for EcoShield Pest Solutions?

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world's happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities-treating everyone like family.

EcoShield Pest Solutions is proud to offer competitive pay and full benefits!

• Weekly Pay - get paid every Friday!

• Paidsickand vacation time along with 10 company-paid holidays.

• Comprehensive benefits package including medical, dental, and vision options.

• 401(k) with a competitive match.

• Access to the Employee Assistance Program (EAP).

• Discounted pest control services for employees and their friends and family.

Base pay is one part of our total compensation package and isdeterminedwithin a range. Thisprovidesthe opportunity to progress as you grow and develop within a role. The base pay for this role is between $70,000and $80,000. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.

Physical Demands and Working Requirements

The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job.Reasonableaccommodationsmay be provided toassistindividuals with disabilities in performing these essential functions.

• Requires prolonged periods of sitting at a desk or workstation

• Frequent use of hands and fingers for typing and using a computer mouse

• Occasionally lift and carry office materials or supplies up to 25 pounds

• Requiresclear visionfor reading documents, computer screens, and other office materials

• Work is inside a climate-controlled office with quiet to moderate noise level

The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skillsrequiredfor this position.