Customer Operations Manager Jobs in Rifle, CO (NOW HIRING)

Delaware North Parks and Resorts is hiring a full-time or part-time Operations and Venue Supervisor to join our team at Nova Guides in Red Cliff, Colorado. As a Operations and Venue Supervisor, you will be responsible for assisting in the daily operations of our guiding, lodging, food and beverage, front desk and wedding operations, ensuring guests receive the highest quality of service.

If you want a job at the world’s most storied national parks, hotels, or resorts, feed your sense of wonder while creating memorable experiences for our guests; apply now.

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Join our tight-knit team working together in the beautiful setting of Camp Hale, Colorado. With easy access to world-class skiing and snowboarding at Vail and Beaver Creek resorts, plus plenty of summer outdoor activities like hiking and fly fishing, there's lots to keep you busy before, during, and after work!

• Health, dental, and vision insurance*
• 401 (k) with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free activity rentals year-round
• Free Vail Pass recreation area season pass
• Free shift meal with full-day guided tour
• Employee discounts, including 50% off on-site restaurant, 20% off gift shop, and grocery purchases
• Friends and family discounts on Explorer Cabins
• Monthly team member appreciation events
• Reimbursement of guide pack supplies
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

• Provide information about the facilities, local hikes, attractions, and entertainment options, and guide guests on hikes and activities
• Train and schedule recreation team members to ensure the team is properly staffed to meet guest demand
• Create daily agendas to ensure all work is carried out efficiently
• Ensure the cleanliness, safety, and sanitation of all recreation equipment and facilities
• Maintain inventories of equipment, inspect for wear and tear, and perform maintenance tasks
• Assist in the managerial duties of the operation such as hiring, scheduling, inventory, ordering and payroll
• Be the night manager on duty for wedding days and morning manager on duty for days the Operation/Venue Managers are unavailable 
• Assist the Operation Manager in duties for food and beverage, housekeeping and front desk
• Assist the Venue Manager in duties on event days and group bookings
• Operate a company vehicle as needed

• Must be at least 18 years old
• Minimum of 2 years of customer service experience required
• Minimum of 1 year of previous supervisory experience required
• Must has a valid driver's license
• Ability to lead, problem-solve, and operate in a fast-paced environment
• Proficiency with Microsoft Office Suite, lodge booking software and reservation booking software
• Must be able to work a flexible schedule, including evenings, weekends, and holidays
• No college degree required

• Must be able to work outside in all weather conditions
• Ability to lift to 50 pounds
• Ability to stand for prolonged periods of time and bend and stoop frequently

Days
Evenings
On call
Split shift
Holidays
Weekends
10hr shift
Events

Delaware North operates Nova Guides and Camp Hale Weddings located in the Vail, Colorado area. The property features a main lodge with a restaurant and retail shop. Nova Guides provides ATV/UTV guided tours and rentals, winter snowmobile and snow coach guided tours and rentals, and private fly fishing and archery instruction. Delaware North Team Members receive 50% off on meals on workdays, and 20% off retail shop items. Twice yearly, enjoy Free Family Day, offering free access to Jeeps, Snowmobiles, and Side-by-Sides. 

We accept applications on an ongoing basis until the role is filled. There is no fixed deadline to apply.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.