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Customer Operations Manager Jobs in Monroe, GA (NOW HIRING)

ODP Business Solutions

Operations Manager

Buford, GA · On-site

The Operations Manager ensures compliance with all regulatory requirements and company policies ... Customer & Stakeholder Engagement: * * Build and maintain strong relationships with internal ...

Office Depot

Operations Manager

Buford, GA · On-site

$65K/yr

The Operations Manager ensures compliance with all regulatory requirements and company policies ... Customer & Stakeholder Engagement: * * Build and maintain strong relationships with internal ...

Office Depot

Operations Manager

Buford, GA · On-site

The Operations Manager ensures compliance with all regulatory requirements and company policies ... Customer & Stakeholder Engagement: * * Build and maintain strong relationships with internal ...

Amazon

Operations Manager

Buford, GA · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Buford, GA

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Crunch Fitness

Operations Manager

Buford, GA · On-site

$14 - $18.50/hr

Operations Manager * Are you interested in another location in the market? Your application will be ... Sales-minded, customer-service driven, and results-oriented * Someone who embraces member retention ...

Crunch Fitness

Operations Manager

Lilburn, GA · On-site

$31K - $41K/yr

Operations Manager- for our upcoming Stone Mountain Club Here We GROW Again! Are you ready to step ... Sales-minded, customer-service driven, and results-oriented * Someone who embraces member retention ...

Golden State Foods

Operations Manager

Conyers, GA · On-site

ABOUT THE JOB The Operations Manager plans and manages liquid products production operations to meet GSF objectives for quality, efficiency and customer satisfaction. WHAT YOU'LL DO ESSENTIAL ...

Golden State Foods

Operations Manager

Conyers, GA · On-site

ABOUT THE JOB The Operations Manager plans and manages liquid products production operations to meet GSF objectives for quality, efficiency and customer satisfaction. WHAT YOU'LL DO ESSENTIAL ...

Golden State Foods

Operations Manager

Conyers, GA · On-site

ABOUT THE JOB The Operations Manager plans and manages liquid products production operations to meet GSF objectives for quality, efficiency and customer satisfaction. WHAT YOU'LL DO ESSENTIAL ...

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Showing results 1-20

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Monroe, GA

Customer Operations Manager information

See Monroe, GA salary details

$41.2K

$114.5K

$125.4K

How much do customer operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer operations manager in Monroe, GA is $114,478.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,000.00 and $124,000.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
What job categories do people searching Customer Operations Manager jobs in Monroe, GA look for? The top searched job categories for Customer Operations Manager jobs in Monroe, GA are:
What cities near Monroe, GA are hiring for Customer Operations Manager jobs? Cities near Monroe, GA with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you

Customer Operations Specialist - Dispatching

Mobile Communications America Inc

Lawrenceville, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Mobile Communications America rating

8.3

Company rating: 8.3 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

19th of 96 rated telecommunications companies

Job description

MCA, your trusted advisor for wireless communications, data, and security services, is seeking a Customer Operations Specialist for our Lawrenceville, GA, location to support our fast-growing MSS division.


MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.


WHAT YOU WILL BE DOING:

  • Serves as a customer service role model for others.
  • Able to resolve customer service issues with little to no supervision.
  • Establish relationships with major customers and vendors out of their locations.
  • Assist all customers in a professional manner. First point of contact to greet customers and visitors.
  • Assisting with answering and assessment of inbound customer requests for service and installation.
  • Keeping technicians and installers aware of work they are scheduled to perform. 
  • Contacting techs/installers the first thing every morning to ensure they are or have responded as scheduled. 
  • Contacting customers no less than one hour or more than 24 hours prior to the time a tech/installer is to arrive on site. 
  • Preparing, maintaining, and closing work orders for scheduled service work.
  • Following up with the techs/installers as necessary to determine progress of the scheduled task.
  • Scheduling P/M’s or assisting in other areas when a tech/installer has idle time. 
  • Contacting customers within one week to inquire about their satisfaction with the services they received and report any negative responses immediately to service management.
  • Closing and invoicing all zero-dollar work tickets. 
  • Assisting in reviewing status of repaired equipment and assigning returns to customers.
  • Assisting with inventory control and field parts requests.


WHAT YOU WILL BRING TO THE TEAM:

  • 3-7 years experience in customer operations or related fields, such as
    • Customer service
    • Scheduling/Dispatch
    • AP/AR (Collections, setting up billing, etc.)
    • Purchasing
    • Shipping/Receiving
    • Inventory
    • Radio program and troubleshooting
  • Must possess a High School Diploma or GED (Associate Degree Preferred). 
  • Must possess excellent knowledge and experience using Microsoft Office Products inclusive of Microsoft Word, Microsoft Excel, and Outlook. 
  • Must be able to interact and communicate professionally in both spoken and written form within all levels of the organization. 
  • Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision. 
  • Strong organizational and administrative skills. Detail oriented. 
  • Discreet and able to handle confidential and proprietary information appropriately. 
  • High level of integrity. 
  • Background in accounts receivable and purchasing is a plus. 
  • Experience in an office setting is preferred.


YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:


The physical environment requires the employee to work inside.


While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.


TRAVEL REQUIREMENTS:


Travel as necessary to support company and customer needs.


DIRECT REPORTS:


No Direct Reports


WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.  

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”


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