Customer Operations Manager Jobs in Layton, UT (NOW HIRING)

WHO ARE WE?
We've been serving  clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together - offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

WHAT'S THE JOB?

Based at a worldclass Dexterra workforce accommodations facility, the Operations Manager is accountable for the overall operations, direction, and success of a rapidly growing workforce accommodations construction operation. The facility will launch at approximately 500 rooms and is expected to scale up to 2,000 rooms.

This role carries full site accountability and requires a senior leader with demonstrated experience managing large, complex hospitality or accommodation environments. The Site Manager provides strategic leadership and handson project management across key service lines, including:

• Facilities maintenance
• Dining and food services
• Cleaning and housekeeping
• Laundry services

The successful candidate will build, lead, and inspire a highperforming, servicedriven team, ensuring operational excellence while maintaining a strong focus on safety, guest experience, and client satisfaction.

This is a safetysensitive position and requires drug, alcohol, and fittowork testing as a condition of employment.

KEY RESPONSIBILITIES

• Provide overall leadership and accountability for daily site operations and longterm performance
• Ensure maximum client and guest satisfaction through consistent, highquality hospitality services
• Uphold and enforce Dexterra standards related to food quality, service consistency, cleanliness, and Health & Safety programs
• Lead and support hiring initiatives, onboarding, and performance management in collaboration with Human Resources
• Deliver financial oversight, including revenue forecasting, budget development, and cost control
• Develop and manage staffing plans and schedules aligned with client forecasts and operational demand
• Ensure profitability and financial discipline through strict adherence to approved budgets
• Provide clear direction and delegation to support smooth daily operations across all departments
• Act as the primary point of accountability for the client relationship and operational outcomes

WHO ARE WE LOOKING FOR?

The ideal candidate brings seniorlevel operational leadership experience and demonstrates a strong sense of ownership, accountability, and service excellence.

You are someone who:

• Has 10+ years of progressive hospitality or accommodations management experience, ideally in largescale hotels, resorts, workforce accommodations, or comparable environments
• Has held senior operational leadership roles with accountability for multiple service streams
• Possesses postsecondary education in business, hospitality, or a related discipline
• Demonstrates strong financial acumen, including budgeting, forecasting, and revenue analysis
• Is highly proficient with Microsoft Office and experienced with hospitality or facilities management systems
• Exhibits a high degree of ownership, empathy, customer service, and responsiveness to guest and client needs
• Is comfortable operating in fastgrowth, highcomplexity environments and leading teams through scaleup

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.