Customer Operations Manager Jobs in Carleton Place, ON

Company: Alterna Savings and Credit Union Ltd.

Job Type: Full-time

Vacancy Status: This is an existing position

Target Salary Range: $97,000 - $115,000

The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.

Scope of Position

Reporting to the Vice-President, Finance, the Manager, Finance Operations provides strategic leadership and direction to achieve departmental objectives while maintaining high standards of operational effectiveness, efficiency, and service delivery to internal and external stakeholders. The role oversees a multi-functional team across Accounting, Payroll, and Accounts Payable.

Key Responsibilities

Accounting

• Establish and oversee balance sheet reconciliation processes, including risk-based scheduling and review.
• Ensure timely resolution of outstanding items and discrepancies; provide support to expedite issue resolution.
• Escalate high-risk or unresolved matters to senior leadership, including the VP, Finance and CFO, as appropriate.
• Oversee treasury-related accounting, including journal entries and reconciliation of related bank accounts.
• Supervise product balancing, ABM settlements, and settlements related to bank products (e.g., drafts, foreign exchange).
• Manage capital assets and lease accounting, including asset register maintenance, depreciation, forecasting, and annual impairment testing.

Payroll

• Oversee accurate and timely biweekly payroll processing across multiple provinces.
• Perform second-level review and approval of payroll changes prior to submission to the external provider.
• Ensure compliance with internal policies and applicable federal and provincial regulations.
• Maintain payroll-related statutory accounts (e.g., CRA, Revenue Québec) in good standing.
• Oversee year-end payroll, including T4 preparation and regulatory filings.
• Lead the preparation of payroll forecasts and annual compensation budgets.

Accounts Payable

• Ensure timely and accurate processing of vendor payments in accordance with internal controls and policies.

Leadership and Operational Management

• Set annual departmental goals aligned with corporate priorities.
• Lead, coach, and develop a multi-functional team.
• Allocate resources effectively across Accounting, Payroll, and Accounts Payable.
• Monitor and manage team performance.
• Lead participation in external and internal audits.
• Oversee administration and governance of the Sage 300 system, including access controls and maintenance.

Project and Change Management

• Support corporate initiatives by assessing impacts on Finance Operations.
• Provide subject matter expertise on accounting implications, systems, and process changes.
• Ensure effective implementation of changes within the department.

Qualifications

Education & Experience

• CPA designation (or equivalent recognized professional accounting designation).
• Minimum of 5 years’ experience managing accounting, payroll, and accounts payable functions.

Knowledge & Skills

• Strong knowledge of IFRS.
• Knowledge of Canadian payroll regulations and compliance requirements.
• Advanced proficiency in Microsoft Excel (e.g., pivot tables, formulas, lookups).
• Experience with financial systems, including Sage 300 and ADP.

Core Competencies

• Strong leadership and people management skills.
• Effective communication and stakeholder management.
• Sound judgment and decision-making ability.
• High level of professionalism, discretion, and integrity.
• Ability to manage competing priorities and meet deadlines.
• Reliable and detail-oriented.

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

To learn more about Alterna Savings, please visit alterna.ca, X, Facebook, Instagram, or LinkedIn.

Working at Alterna

We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for nine consecutive years.

* We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.

* Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.

* Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants