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Customer Operations Manager Jobs in Massachusetts

CVS Health

Operations Manager

Shrewsbury, MA · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Stoneham, MA · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Brighton, MA · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Needham, MA · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

FACILITY MANAGEMENT CORP

Operations Manager

Pembroke, MA · On-site

$57K - $65K/yr

Facility Management Corporation, known as "FMC Ice Sports," was formed in 1992 to deliver high ... Key areas of responsibility will focus on facility operations, staff coordination and customer ...

TWO MEN AND A TRUCK®

Operations Manager

Stoughton, MA · On-site

$50K - $60K/yr

Operations Manager - Stoughton, MA TWO MEN AND A TRUCK ® is looking for a highly motivated, hands ... customer issue escalation * spot checks and quality control * safety and compliance enforcement ...

Harvard University

Operations Manager

Cambridge, MA · On-site

$58/hr

All services are provided in strict accordance with customer-determined standards. As such, FMO ... The Operations Manager is guided by the mission, vision, and principles of Campus Services and ...

Harvard University

Operations Manager

Cambridge, MA · On-site

All services are provided in strict accordance with customer-determined standards. As such, FMO ... The Operations Manager is guided by the mission, vision, and principles of Campus Services and ...

New

XRHealth

Operations Manager

Boston, MA · On-site

Operations Manager Company: XRHealth Location: Needham, MA area preferred (on-site/hybrid, office ... Own day-to-day administration of core operating systems, including CRM (HubSpot), EHR, billing, and ...

XRHealth

Operations Manager

Boston, MA · On-site

Operations Manager Company: XRHealth Location: Needham, MA area preferred (on-site/hybrid, office ... Own day-to-day administration of core operating systems, including CRM (HubSpot), EHR, billing, and ...

GRASSMASTER PLUS INC

Operations Manager

Georgetown, MA · On-site

$90K - $120K/yr

The Operations Manager will develop systems and processes to attract and retain our dynamic team of technicians and ensure safety, quality, and efficiency for our staff and customers. This position ...

CORT

Operations Manager

Stoughton, MA

$72K/yr

The Operations Manager is responsible for leading all aspects of warehouse and transportation ... Provide real-time support to delivery team, and customers. Follow up on any issues with deliveries ...

Amazon

Operations Manager

Middleborough, MA

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Middleborough, MA

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Middleborough, MA · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

BlueLinx Corporation

Operations Manager

Bellingham, MA · On-site

$100K - $120K/yr

Drive operational efficiency-from inventory management to customer service excellence. * Foster collaboration with internal teams, suppliers, and customers to ensure seamless delivery of products.

Amazon

Operations Manager

Taunton, MA

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

bluelinx

Operations Manager

Bellingham, MA · On-site

Drive operational efficiency--from inventory management to customer service excellence. * Foster collaboration with internal teams, suppliers, and customers to ensure seamless delivery of products.

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Showing results 41-60

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Massachusetts

Customer Operations Manager information

See Massachusetts salary details

$48.6K

$135.1K

$148K

How much do customer operations manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer operations manager in Massachusetts is $135,071.00, according to ZipRecruiter salary data. Most workers in this role earn between $146,300.00 and $146,300.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

What are the most commonly searched types of Customer Operations jobs in Massachusetts?

The most popular types of Customer Operations jobs in Massachusetts are:

What are popular job titles related to Customer Operations Manager jobs in Massachusetts?

For Customer Operations Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Customer Operations Manager jobs in Massachusetts look for?

The top searched job categories for Customer Operations Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Customer Operations Manager jobs?

Cities in Massachusetts with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Massachusetts as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $135,071 per year, or $64.9 per hour.

Operations Manager

CVS Health

Shrewsbury, MA • On-site

$20 - $34/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,333 frontline employees who took The Breakroom Quiz

89th of 112 rated pharmacies

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

  • Overall store management, supervision, and policy implementation
  • Sales and inventory management
  • Employee staffing, training, and development
  • Financial management
  • Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions:

1. Management

Lead others and work effectively with store crews

Supervise, assign and direct activities of the store's crew

Effectively communicate information to store crew and supervisors in an open and timely manner

Support Store Manager with actions plans for operational and service improvement

2. Customer Service

Assist customers with their questions, problems and complaints

Promote CVS customer service culture (greet, offer help, and thank)


Required Qualifications

  • Deductive reasoning ability, advanced analytical skills and computer skills.
  • Advanced communication skills, leadership, supervision, and influencing skill
  • Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise


Preferred Qualifications

  • Experience as a retail manager or supervisor


Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$20.00 - $34.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/04/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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