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Customer Operations Associate Jobs in Salisbury, NC

Maersk

A2 Landside Operations Associate

Charlotte, NC · On-site

Our focus on our people is what sets us apart and keeps our customers coming back to work with us ... money Landside Operations Execution includes roles that manage and operate landside transport ...

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Customer Operations Associate information

See Salisbury, NC salary details

$8

$23

$45

How much do customer operations associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer operations associate in Salisbury, NC is $23.24, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are the most commonly searched types of Customer Operations jobs in Salisbury, NC?

The most popular types of Customer Operations jobs in Salisbury, NC are:

What job categories do people searching Customer Operations Associate jobs in Salisbury, NC look for?

The top searched job categories for Customer Operations Associate jobs in Salisbury, NC are:

What cities near Salisbury, NC are hiring for Customer Operations Associate jobs?

Cities near Salisbury, NC with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Salisbury, NC as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,333 per year, or $23.2 per hour.

Seasonal Operations Associate (Part-Time) - Southpark Mall

ALO

Charlotte, NC • On-site

Part-time

Posted 8 days ago

Key responsibilities

  • Execute inventory management processes to maximize inventory accuracy and reduce shrink.

  • Support the execution of operational functions such as shipment, receiving, processing, and replenishment.

  • Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.

Job description

OBJECTIVE

The Seasonal Operations Associate supports store goals during peak and high-volume business periods by delivering exceptional guest experiences and bringing the ALO Brand Mission to life. Through authentic connection, product expertise, and personalized service, this role drives operational excellence, builds customer loyalty, and contributes to a high-performing team environment.

JOB RESPONSIBILITIES

  • Execute inventory management processes effectively with a focus om maximizing inventory accuracy & reducing shrink
  • Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
  • Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
  • Maintain and champion strong visual standards for the sales floor
  • Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
  • Support a safe work environment and efficient operation through strong stockroom standards and processes
  • Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
  • Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
  • Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
  • Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
  • Resolve client needs quickly & effectively ensuring customer satisfaction
  • Identify product concerns and communicate inventory needs to support the business goals
  • Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

ASSOCIATE QUALIFICATIONS 

  • 1+ years prior work experience in a client-centric, sales & operational environment
  • Requires constant movement in and around all areas of store
  • Ability to lift, push, carry or otherwise move up to 50 pounds
  • Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
  • Ability to stand and move for an entire shift
  • Passion for customer service and delivering exceptional experiences
  • Self-motivated with a desire to achieve results and excel individually, and as a team
  • Aligns with and embodies ALO's Guiding Principles  

SEASONAL SCHEDULE 

Part-Time non-exempt associates are expected to work up to 20 hours per week, based on the needs of the business, for a shift minimum of 4 hours. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (January 22nd). 

JUST SOME OF THE PERKS 

  • Generous ALO employee discount 
  • Monthly Store Incentives
  • Clothing Allowance
  • Free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

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