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Customer Operations Associate Jobs in Grand Rapids, MI

Acosta

Customer Manager

Grand Rapids, MI · On-site

With a team of over 20,000 associates, we're a community of forward-thinking, value-driven ... operations personnel for both direct and indirect customers. * Trade Marketing : Manage ...

Stifel

Client Service Associate - NR

Holland, MI

$13.50 - $18.75/hr

Perform operational or administrative functions for client related requests (i.e., check requests ... Customer and Interpersonal Skills - Knowledge of principles and processes for providing exemplary ...

Dollar Tree

Customer Service Associate

Grand Rapids, MI · On-site

$14 - $19.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollartree

Customer Service Associate

Grand Rapids, MI · On-site

$14 - $19.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Stifel

Client Service Associate - NR

Holland, MI · On-site

$13.50 - $18.75/hr

Perform operational or administrative functions for client related requests (i.e., check requests ... Customer and Interpersonal Skills - Knowledge of principles and processes for providing exemplary ...

Stifel

Client Service Associate - NR

Holland, MI · On-site

$13.50 - $18.75/hr

Perform operational or administrative functions for client related requests (i.e., check requests ... Customer and Interpersonal Skills - Knowledge of principles and processes for providing exemplary ...

Dollartree

Customer Service Associate II

Jenison, MI · On-site

$13 - $18/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a ...

Dollartree

Customer Service Associate I

Cedar Springs, MI · On-site

$13.50 - $18.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollartree

Customer Service Associate I

Allegan, MI · On-site

$12.75 - $17.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate I

Allegan, MI · On-site

$12.75 - $17.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollartree

Customer Service Associate I

Grand Rapids, MI · On-site

$14 - $19.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollartree

Customer Service Associate I

Lake Odessa, MI · On-site

$14 - $19.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate I

Coopersville, MI · On-site

$14 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate I

Grand Rapids, MI · On-site

$14 - $19.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollartree

Customer Service Associate I

Kentwood, MI · On-site

$13.25 - $18.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

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Showing results 21-40

All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Grand Rapids, MI

Customer Operations Associate information

See Grand Rapids, MI salary details

$8

$23

$46

How much do customer operations associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer operations associate in Grand Rapids, MI is $23.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $25.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are the most commonly searched types of Customer Operations jobs in Grand Rapids, MI?

The most popular types of Customer Operations jobs in Grand Rapids, MI are:

What are popular job titles related to Customer Operations Associate jobs in Grand Rapids, MI?

For Customer Operations Associate jobs in Grand Rapids, MI, the most frequently searched job titles are:

What job categories do people searching Customer Operations Associate jobs in Grand Rapids, MI look for?

The top searched job categories for Customer Operations Associate jobs in Grand Rapids, MI are:

What cities near Grand Rapids, MI are hiring for Customer Operations Associate jobs?

Cities near Grand Rapids, MI with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Grand Rapids, MI as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $51,358 per year, or $24.7 per hour.

Human Resources (People Operations) Generalist

Roskam Baking Company

Kentwood, MI

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 25 days ago

Roskam Foods rating

6.0

Company rating: 6.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

339th of 444 rated food and drinks producers

Job description

Position Description and Purpose:

Founded in 1923 and headquartered in Grand Rapids, Michigan, Roskam Foods is a leading contract manufacturer that partners with world-renowned food brands, retailers, and food service providers to produce a myriad of frozen, refrigerated and shelf-stable products. We're a scaled, diversified operation with over 2 million square feet of manufacturing and 50 production lines across 8 facilities in the U.S. and Canada. We believe in the power of purpose-driven leadership to generate value for all. And we're on a mission to optimize the potential of our people and brands. We are passionate about multiplying possibilities for our employees and our partners.

Roskam Foods produces and packages food products with the goal of consistently meeting and exceeding customer expectations for quality, safety, and wholesomeness.

Key Essential Functions/Duties:

  • Payroll Support: complete required preparation tasks to ensure the smooth processing of weekly payroll. Collaborate with the payroll department when necessary to resolve discrepancies and provide support to the employees and leadership when questions arrive on payroll items.
  • Timekeeping/Attendance support: complete required tasks within timekeeping and attendance systems.
  • HR Record Keeping: Maintain and update employee records, both physical and digital, ensuring accuracy, confidentiality, and compliance with data protection regulations.
  • Recruitment Assistance: Assist in the recruitment process by scheduling interviews and coordinating candidate communication.
  • Compliance: Ensure that HR practices and procedures adhere to relevant labor laws and regulations. Assist with compliance reporting and audits as requested.
  • Training and Development: Help coordinate training programs. Maintain training records and monitor training completion.
  • Employee Relations: Handle basic employee inquiries and concerns, escalating more complex issues to the People Operations Manager or Generalist as necessary.
  • Documentation and Reporting: Prepare HR-related reports, presentations, and documents as requested by HR management or other departments.
  • HR Communication: Assist in the distribution of HR policies, notices, and updates to employees. Promote HR initiatives and events.
  • HR Software and Systems: Utilize HR software and systems for data entry, reporting, and record-keeping. Ensure data accuracy and troubleshoot system issues.

Education/Experience/Skills/Qualifications:

  • Bachelor's degree in human resources, Business Administration or related field required OR actively pursuing degree.
  • Able to interact with employees and be perceived as an approachable and knowledgeable resource
  • Strong organizational skills and attention to detail
  • Excellent communication and interpersonal skills.
  • Bilingual in English and Spanish preferred
  • Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, Outlook
  • Ability to handle confidential information with discretion.
  • Knowledge of HR best practices and labor laws is a plus.

Roskam Foods offers a competitive compensation package that includes medical, dental, and vision benefits, tuition reimbursement, life and disability insurance, and a 401 (k) plan with company match.

AAP/EEO Statement: Roskam Foods is a recognized veteran-friendly and equal opportunity employer.

We are excited to introduce you to all that Roskam has to offer-from the many valuable benefits to programs that support your lifestyle needs and opportunities for professional development. Roskam is an equal opportunity employer.

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