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Customer Operations Associate Jobs in Brighton, CO

Ibotta, Inc

Business Operations Associate

Denver, CO · On-site

$50K/yr

Ibotta is seeking a Business Operations Associate to join our innovative team and contribute to our ... Provide support, troubleshooting and best in class service to our internal customers. * Provide ...

Crateandbarrel

Operations Associate, C&B

Denver, CO · On-site

Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality ... As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

Gopuff

Operations Associate, Denver

Denver, CO · On-site

$15.15 - $18/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials--day and night, rain or shine. We're ...

Gopuff

Operations Associate, Denver

Denver, CO · On-site

$15.15 - $18/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're ...

Cubesmart

Store Operations Associate

Boulder, CO · On-site

$18.45 - $20/hr

This includes skills in both customer service and property maintenance. The Store Operations Associate is responsible for two key areas: Customer Service * Developing customer relationships by ...

Cubesmart

Store Operations Associate

Commerce City, CO · On-site

$18.45 - $20/hr

This includes skills in both customer service and property maintenance. The Store Operations Associate is responsible for two key areas: Customer Service * Developing customer relationships by ...

Gopuff

Operations Associate, Denver

Denver, CO · On-site

$15.15 - $18/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're ...

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Showing results 21-40

All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Brighton, CO

Customer Operations Associate information

See Brighton, CO salary details

$10

$27

$54

How much do customer operations associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer operations associate in Brighton, CO is $27.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $29.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What job categories do people searching Customer Operations Associate jobs in Brighton, CO look for?

The top searched job categories for Customer Operations Associate jobs in Brighton, CO are:

What cities near Brighton, CO are hiring for Customer Operations Associate jobs?

Cities near Brighton, CO with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Brighton, CO as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $57,298 per year, or $27.5 per hour.

Manager, Customer Operations Training & Quality

Ibotta, Inc

Denver, CO • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Ibotta is seeking an experienced people leader to manage our Training and Quality Assurance functions within Customer Operations. This role oversees a team of trainers and QA specialists - it does not deliver training directly, but sets the strategy, standards, and conditions for the team to execute at a high level.
The ideal candidate has a track record of stepping into growing and scaling training environments and rebuilding them into cohesive, stakeholder-aligned programs. They know how to manage competing training functions serving distinct audiences, and they're fluent in modern learning technology including AI-enabled tools.
This position is located in Denver, Colorado as a hybrid position requiring 3 days in office (Tuesday, Wednesday, and Thursday). Candidates must live in the United States.
Not based in Denver? We will offer a relocation bonus to help make your move to the Mile High City a smooth one.
What You'll Do
  • Own the overall training and quality strategy for Customer Operations, ensuring programs serve multiple audience types including Care agents and Business Operations Associates
  • Lead, coach, and develop a team of trainers and QA analysts - setting clear expectations, observing execution, and closing performance gaps
  • Evaluate the current QA program and implement a roadmap for improvement - including standardizing scoring criteria, increasing efficiency through automation, and ensuring quality data directly informs training decisions.
  • Assess the current state of training programs, identify gaps, and drive a structured refresh that meets the needs of all key stakeholders
  • Re-establish readiness benchmarks and nesting exit criteria that ensure trainees are production-ready before graduation
  • Build and govern a library of on-demand and async training content to reduce dependency on live-only delivery
  • Use quality data and new hire performance metrics to identify training gaps and deploy targeted interventions
  • Partner cross-functionally with Operations, Content & Communications, Workforce Management, Revenue, Engineering and other teams to anticipate training needs and deliver on time
  • Champion AI and automation tools to modernize content creation, assessments, and training delivery
  • Manage the training calendar and communicate capacity constraints proactively to stakeholders

What We're Looking For
  • 3+ years of people management experience in a training or L&D function, preferably within a customer care or business operations environment
  • Demonstrated experience leading training programs that serve multiple, distinct audience types with competing priorities
  • Proven ability to evaluate a dynamic training environment with significant room to shape and scale
  • Hands-on experience with virtual, on-demand, and hybrid training delivery models
  • Familiarity with Workday Learning, Articulate Rise, or similar LMS/eLearning authoring platforms
  • Demonstrated ability to assess an existing quality assurance program, identify gaps in process, consistency, and tooling, and implement improvements that drive measurable outcomes - including automation of manual QA workflows where possible.
  • Experience leveraging AI tools in learning content development or training operations
  • Strong stakeholder management skills - able to translate business requests into structured plans and set realistic expectations
  • Proficiency with Google Suite and Microsoft Office applications
  • Excellent written and verbal communication skills
  • Strong problem-solving abilities with capacity to see the bigger picture
  • Advanced time management skills with ability to shift priorities quickly
  • Experience improving training satisfaction metrics

Additional Details:
  • This position is located in Denver, CO and includes competitive pay, flexible time off, benefits package (including medical, dental, vision), Employee Stock Purchase Program, and 401k match. Denver office perks include paid parking, snacks, and occasional meals.
  • Total compensation range: $65,000-$75,000. Equity is granted in addition to the overall compensation package. This compensation range is specific to the United States labor market and may be adjusted based on actual experience.
  • Ibotta is an Equal Opportunity Employer. Ibotta's employment decisions are made without regard of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.Applicants must be currently authorized to work in the United States on a full-time basis.
  • Applicants are accepted until the position is filled.
  • For the security of our employees and the business, all employees are responsible for the secure handling of data in accordance with our security policies, identifying and reporting phishing attempts, as well as reporting security incidents to the proper channels.

Recruiting Agency Notice
Ibotta does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to any Ibotta employees.

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