ZipRecruiter

Log In

1

Customer Manager Jobs in Northfield, VT (NOW HIRING)

Cleo

Customer Success Manager

East Montpelier, VT · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

Vontier

Lead Customer Success Manager

East Montpelier, VT · On-site

$96K - $124K/yr

We are looking for a dynamic and strategic Senior Customer Success Manager to join our growing team -- someone who thrives at the intersection of technology, business strategy, and relationship ...

New

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA ... Ability to take direction from management * Must be 16 years of age or older to be considered

Vontier

Customer Success Specialist

East Montpelier, VT · On-site

$60K - $75K/yr

This role proactively manages the customer lifecycle-from onboarding through renewal-ensuring customers achieve measurable value and strong ROI from their investment. The Customer Success Specialist ...

New

Walgreens

Customer Service Associate

Bristol, VT

$15 - $20.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Agri-Mark

Key Customer Analyst

Waitsfield, VT · Hybrid

$58K - $62K/hr

This position manages the orders, logistics, and Supply Chain performance for our end customers. This position requires the ability to navigate and work in multiple customer portals daily. To be ...

Default Brand

Key Customer Analyst

Waitsfield, VT · On-site

$60 - $80/hr

This position manages the orders, logistics, and Supply Chain performance for our end customers. This position requires the ability to navigate and work in multiple customer portals daily. To be ...

next page

Showing results 1-20

All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Northfield, VT

Customer Manager information

See Northfield, VT salary details

$38.5K

$77.1K

$124.8K

How much do customer manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer manager in Northfield, VT is $77,083.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the role of a customer manager?

A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.

What are popular job titles related to Customer Manager jobs in Northfield, VT?

For Customer Manager jobs in Northfield, VT, the most frequently searched job titles are:

What cities near Northfield, VT are hiring for Customer Manager jobs?

Cities near Northfield, VT with the most Customer Manager job openings:

Customer Manager jobs near you

Customer Success Manager

Cleo

East Montpelier, VT • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Customer Success Manager

Remote - US

What You Will Be Doing

  • Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

  • Conduct regular meetings with key customer stakeholders and deliver executive-level Quarterly Business Reviews (QBRs) that connect Cleo's platform capabilities to the customer's business outcomes

  • Build broad and deep customer relationships that promote strong loyalty, referenceability, and long-term retention

  • Understand each customer's organizational structure, business goals, and integration environment, and translate that understanding into actionable success plans

  • Uphold Cleo's CS strategy and processes, ensuring 100% of interactions are accurately recorded in Salesforce and Planhat with appropriate follow-ups scheduled

  • Own GRR and NRR outcomes for your book of business, proactively identifying risk signals and executing mitigation strategies to protect and grow ARR

  • Monitor and act on customer health indicators, including utilization scores, CSM scores, support activity, and engagement cadence in Planhat

  • Escalate issues appropriately to Services, Support, and Product, and drive resolution on behalf of the customer with urgency and accountability

  • Maintain accurate, up-to-date records of customer health, risks, action plans, and renewal status

  • Proactively identify and develop upsell and cross-sell opportunities within your book of business, contributing to the CS org's expansion pipeline targets

  • Position Cleo's solution portfolio - including Charge Back Prevention, Direct Procurement Orchestration, TM&M, etc. - by linking customer goals to compelling business outcomes

  • Develop well-reasoned expansion recommendations with strong close rates, collaborating with Sales as needed to advance opportunities

  • Drive adoption through value realization, ensuring customers are actively utilizing the Cleo platform in ways that support their business objectives

  • Collaborate with Cleo's CS Solutions team to address utilization gaps, optimize platform usage, and support customers through product migrations or transitions (e.g., legacy-to-cloud CIC migrations)

  • Leverage AI-powered tools and workflows to enhance customer analysis, communication efficiency, and proactive outreach across your portfolio

  • Partner closely with Sales, Pre-Sales, Professional Services, Support, and Product to deliver a seamless customer experience and represent the voice of the customer internally

  • Develop vertical fluency in your assigned industry segment(s) - such as Logistics, Food & Beverage, CPG, Industrial Manufacturing, Healthcare, Finance, or Technology - to deepen customer relationships and add industry-relevant value

  • Invest in developing both self and others, and contribute to CS organizational initiatives as required

  • Leverage AI tools and agents in your day-to-day work to accelerate research, account preparation, communication drafting, and data analysis

  • Serve as a knowledgeable resource for customers adopting AI-powered features within the Cleo platform - translate capability into business value for both technical and executive audiences

  • Stay current on Cleo's AI product roadmap so you can proactively connect upcoming capabilities to customer needs before they have to ask

Your Qualifications

  • 5+ years working at an Enterprise Software and/or SaaS company in Customer Success, Sales/Account Management, Professional Services, or a related field

  • Demonstrable success managing GRR, NRR, or expansion pipeline targets in a quota-bearing or metric-accountable CS role

  • Experience with CS platforms (Planhat preferred) and CRM tools (Salesforce); comfort maintaining rigorous data hygiene across both

  • Proven ability to position software solutions and develop expansion opportunities, not just manage relationships

  • Demonstrated success collaborating with and influencing cross-functional stakeholders and executives

  • Industry fluency in one or more of Cleo's core verticals - Logistics, Food & Beverage, CPG, Industrial Manufacturing, Healthcare, Finance, or Technology - is a strong plus

  • Familiarity with AI-powered workflows and a willingness to adopt emerging tools to improve productivity and customer outcomes

  • Proven ability to work in a fluid, evolving environment with a continuous-improvement mindset

  • Excellent communication and presentation skills directed at both business-oriented and technical audiences

  • Ability to travel 5-10% on an annual basis for internal and external expectations

A few things we have to offer:

  • Compensation: $75,000 - $100,000 + Bonus potential

  • Great Healthcare + Dental + Vision

  • Flexible PTO

  • Culture of support, encouraging Life-Work balance

  • 401k match

  • FSA and HSA options

  • Employee Assistance Program

  • Paid Parental Leave

  • Representing a company with 4,000+ clients and a 99% retention rate

  • Accelerated title and salary growth potential

  • A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Create a Job Alert

Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.

Apply