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Customer Manager Jobs in Hackensack, NJ (NOW HIRING)

Zelis

Client Manager

Morristown, NJ · On-site

... customers, and our culture. A Little About You You bring a unique blend of personality and ... The Client Manager will be responsible for achieving annual revenue targets, ensuring client ...

U.S. Bank

Client Manager

New York, NY · On-site

Helping the customers and businesses we serve to make better and smarter financial decisions and ... May manage staff, hire new staff, and/or train staff to successfully meet business objectives.

SPS North America Inc

Client Manager

Manhattan, NY · On-site

Client Manager Reports To: Client Director, Managing Vice President, or equivalent senior leadership Position Summary The Client Manager (CM) is a high-visibility operational leader responsible for ...

US Bank

Client Manager

New York, NY · On-site

Helping the customers and businesses we serve to make better and smarter financial decisions and ... May manage staff, hire new staff, and/or train staff to successfully meet business objectives.

US Bank

Client Manager

New York, NY · On-site

Helping the customers and businesses we serve to make better and smarter financial decisions and ... May manage staff, hire new staff, and/or train staff to successfully meet business objectives.

U.S. Bank

Client Manager

Manhattan, NY · On-site

Helping the customers and businesses we serve to make better and smarter financial decisions and ... May manage staff, hire new staff, and/or train staff to successfully meet business objectives.

SPS North America

Client Manager

New York, NY · On-site

Client Manager Reports To: Client Director, Managing Vice President, or equivalent senior leadership Position Summary The Client Manager (CM) is a high-visibility operational leader responsible for ...

SPS North America

Client Manager

New York, NY · On-site

Client Manager Reports To: Client Director, Managing Vice President, or equivalent senior leadership Position Summary The Client Manager (CM) is a high-visibility operational leader responsible for ...

IMA Financial Group

Client Manager

Manhattan, NY · On-site

$64K - $96K/yr

Client Manager Essential job responsibilities include but are not limited to: * Supports and demonstrates IMA's core values * Values and understands the importance of diversity, equity, and inclusion ...

SPS North America

Client Manager

New York, NY

Client Manager Reports To: Client Director, Managing Vice President, or equivalent senior leadership Position Summary The Client Manager (CM) is a high-visibility operational leader responsible for ...

U.S. Bancorp

Client Manager

Manhattan, NY · On-site

$103K - $127K/yr

Helping the customers and businesses we serve to make better and smarter financial decisions and ... May manage staff, hire new staff, and/or train staff to successfully meet business objectives.

Design Bridge and Partners

Client Manager

New York, NY · On-site

$65K - $75K/yr

About you You are a Client Manager with a proven track record of supporting complex, multi-disciplinary brand and design projects for global clients as well as smaller, more local brands. Adept at ...

IMA Financial Group

Client Manager

Harrison, NY · On-site

$64K - $96K/yr

Assists Account Managers by completing tasks and activities assigned through Epic directly linked to client-facing work products in the Center of Excellence. * Auto ID Cards, Claim Reporting ...

IMA Financial Group

Client Manager

Harrison, NY · On-site

$64K - $96K/yr

Assists Account Managers by completing tasks and activities assigned through Epic directly linked to client-facing work products in the Center of Excellence. * Auto ID Cards, Claim Reporting ...

1Huddle

Manager, Customer Success

Newark, NJ · On-site

Manage customer relationships, beginning from onboarding, through account management to renewal. * Contributing to the success of our clients by helping them get the most out of our platform through ...

1Huddle, Inc.

Manager, Customer Success

Newark, NJ

Manage customer relationships, beginning from onboarding, through account management to renewal. * Contributing to the success of our clients by helping them get the most out of our platform through ...

1Huddle

Manager, Customer Success

Newark, NJ · On-site

Manager, Customer Success Today, companies spend huge amounts of time & money on training that is outdated, boring and quickly forgotten by employees. With our game based training platform companies ...

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Showing results 21-40

All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Hackensack, NJ

Customer Manager information

See Hackensack, NJ salary details

$36K

$72.1K

$116.7K

How much do customer manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer manager in Hackensack, NJ is $72,094.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,100.00 and $85,100.00 per year, depending on experience, location, and employer.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the role of a customer manager?

A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.

What are the most commonly searched types of Customer jobs in Hackensack, NJ?

The most popular types of Customer jobs in Hackensack, NJ are:

What are popular job titles related to Customer Manager jobs in Hackensack, NJ?

For Customer Manager jobs in Hackensack, NJ, the most frequently searched job titles are:

What job categories do people searching Customer Manager jobs in Hackensack, NJ look for?

The top searched job categories for Customer Manager jobs in Hackensack, NJ are:

What cities near Hackensack, NJ are hiring for Customer Manager jobs?

Cities near Hackensack, NJ with the most Customer Manager job openings:

Customer Manager jobs near you

Client Manager

Air Sea Packing Group

Long Island City, NY • On-site

Full-time

Re-posted 22 days ago

Job description

If you’re looking to grow in the world of art, furniture and fine art logistics and you have a passion for it, then we may have the perfect role for you!
We are seeking a talented and driven Client Manager to join our organization. The ideal candidate will be a dynamic professional with flawless attention to detail, excellent communication, and project management skills along with the ability to provide world-class service to our exclusive clientele. The ideal candidate must understand exceptional customer service and must have a track-record exuding such understanding.
The role is ideal for those who have a passion for engaging and listening to clients to understand their needs, life events and logistics aspirations. As a Client Manager, you’ll foster relationships with clients to fully understand their priorities, identify and recommend solutions to help clients achieve their goals. You will coordinate internal and external resources across teams and within our Customer Relationship Management system. Additionally managing projects and providing guidance to other members of the Client Services team for all aspects of the job from; International shipping compliance and regulations; planning and pricing through execution; ensuring successful delivery of services, as well as ensuring client services engagements/activities are logged via CRM, where applicable.
Required Skills:
  • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
  • Collaborates effectively to get things done, building, and nurturing strong relationships.
  • Displays passion, commitment and drive to deliver an experience that clients value.
  • Is confident in identifying solutions for new and existing clients based on their needs.
  • Is comfortable in your ability to actively contact clients by phone.
  • Communicates effectively and confidently and is comfortable engaging all clients.
  • Has the ability to learn and adapt to new information and technology platforms.
  • Applies strong critical thinking and problem-solving skills to meet clients’ needs.
  • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
  • Efficiently manage your time and capacity.
Duties & Responsibilities:
  • Create/generate all project documentation and work with internal departments and external vendors to execute service requests while ensuring timely and successful completion of projects.
  • Coordinate the delivery/pick-up of customer property in collaboration with Specialists, Customer Service and Warehouse personnel using vendors, common carriers and local delivery.
  • Utilize a consultative approach to develop an estimate addressing the client’s business needs.
  • Ensure estimates, work orders, and invoices are clear and accurate and that they capture all services provided in chronological order.
  • Create and review invoices for accuracy and ensure invoices are approved in a timely manner.
  • Develop relationships with shipping vendors. Obtain and compare quotes from several vendors and compare them with the cost of in-house resources.
  • Troubleshoot problematic shipments and research missing inventory.
  • Review and approve all freight invoices.
  • Assist with commercial invoices for exports and imports.
  • Monitor e-mail communication and respond accordingly and timely.
  • Provide general customer service including answering phones and directing clients and calls.
Desired Experience:
  • Experience coordinating major domestic and international consolidations including courier supervision.
  • Experience managing complex and large-scale projects within a premium market (planning, pricing, execution, and follow-up) to ensure the client receives an exceptional service experience.
  • Experience contributing to the client services culture within an organization.
  • Must have a minimum of 2 years in project management or international shipping coordination role.
  • Must have a minimum of four years of experience in logistics, transportation, or distribution.
  • Must be extremely detail-oriented and respect time management principles with the ability to multi-task and provide world-class customer service while handling high volumes at a fast pace.
  • Must be a team player with proven problem-solving and decision-making skills; strong communication skills, both oral and written, are essential.
  • Exceptional diligence and attention to detail as well as resourceful.
  • Must be a strategic thinker.
  • Must be proficient with Microsoft Office, especially Outlook, Excel knowledge a plus.
  • Must be able to lift and carry up to 25 lbs.
  • Must have a strong work ethic with the ability to work independently.
Job Details:
  • Job Type: Full-time
  • Salary Range: $75,000.00 - $80,000.00 per year Negotiable DOE
Check us out : https://airseapacking.com/
AirSea Packing Group, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty status as a covered veteran, military status or any other basis prohibited by applicable federal, state and local laws (“Protected Characteristics”). Air-Sea complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.