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Customer Manager Jobs in Buffalo, MN (NOW HIRING)

Graco, Inc.

Customer Care Manager

Rogers, MN · On-site

The Manager, Customer Care Product Solutions will oversee and optimize our after-sale support operations for customers, distributors, and OEMs. This role will play a critical part in ensuring ...

Elevation Labs

Customer Experience Manager

Spring Park, MN · On-site

$50K - $70K/yr

Job SummaryThe Customer Experience Manager (CEM) is both the day-to-day relationship owner and the commercial steward of a defined book of business within Elevation Labs' contract manufacturing (CDMO ...

Hobby Lobby

Customer Service Manager

Maple Grove, MN · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

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Customer Manager information

See Buffalo, MN salary details

$34.7K

$69.6K

$112.6K

How much do customer manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer manager in Buffalo, MN is $69,592.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $82,100.00 per year, depending on experience, location, and employer.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the role of a customer manager?

A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.

What job categories do people searching Customer Manager jobs in Buffalo, MN look for?

The top searched job categories for Customer Manager jobs in Buffalo, MN are:

What cities near Buffalo, MN are hiring for Customer Manager jobs?

Cities near Buffalo, MN with the most Customer Manager job openings:

Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Buffalo, MN as of June 2026, with employment types broken down into 82% Full Time, 16% Part Time, 1% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $69,592 per year, or $33.5 per hour.

Manager, Customer Incentives

Energy Management Collaborative

Plymouth, MN • On-site

Full-time

Re-posted 20 days ago

Job description

Who we are:

EMC manages and scales turnkey energy efficiency solutions for Fortune 500 clients across their North American portfolios. Since 2003, the company has used its total project management approach, EnergyMAXX®, to successfully implement thousands of projects on an annual basis including efficient lighting, smart building controls, ROI-driven IoT solutions, electric vehicle supply equipment infrastructure and ongoing maintenance and warranty support. In doing so, EMC has helped clients realize billions of kilowatt-hours of energy savings and advance their net zero emissions goals.


EMC is looking for a self-starter who is driven to learn and take on new challenges.  Ideal candidates share our company values of Always Go the Extra Mile, Teamwork, Continuously Improve and Drive Change and Take Initiative.


Job Summary:

The Manager, Customer Incentives will lead a team of Analysts to maximize incentive opportunities for Customer’s energy efficiency projects. The Customer Incentives team supports the Internal Sales function by reducing payback and upfront capital necessary for customer programs, furthering the value EMC provides. This role involves managing daily operations, optimizing processes, and ensuring accurate incentive processing. The Manager will maintain a deep understanding of incentive structures, energy financing and industry trends while building strong relationships with utility representatives to maximize incentives and improve processing efficiency. Additionally, the position involves refining reporting systems and providing ongoing training to enhance team performance.

Essential Job Functions:

  • Lead and support the Incentive Analysts to ensure high performance, engagement, and equitable workload distribution.
  • Identify and implement process improvements to enhance efficiency, accuracy, and profitability of incentive processing.
  • Oversee detailed forecasting, tracking, and reporting of incentive estimates, applications, and payments, while refining internal reporting systems for improved management.
  • Maintain deep knowledge of incentive structures and key industry players across North America.
  • Build and maintain strong relationships with utility representatives to understand the right approach for maximizing incentives and improving processing efficiency.
  • Support Internal Sales function in customer portfolio prioritization by building and maintaining knowledge database, including but not limited to: incentives, energy rates, decarbonization, and legislation.
  • Manage and communicate workload assignments to Analysts at both a Customer and Regional level to ensure balanced task distribution and timely completion.
  • Coach Analysts on identifying and driving initiatives across various energy-saving measures (e.g., Lighting upgrades, EV chargers, HVAC, Building Management Systems) and incentive opportunities at utility, state, and federal levels to maximize incentives.
  • Develop and deliver regular training programs to enhance the accuracy of documentation, improve the level of analysis in incentives processing, and ensure timely incentive payments.
  • Support and coach analysts for growth and success in their careers.
  • Represent EMC at industry events to support goals and expand professional networks.
  • Other duties as assigned.

 Skills and Abilities:

  • Excellent oral, written and interpersonal communication skills.
  • Highly proficient math and research skills.
  • Strong problem-solving and analytical skills.
  • Proven team player/leader with measurable results.
  • Comfortable with both the big picture and the minor details of processes.
  • Proficient in Microsoft Word, Outlook and Excel used for tracking and analysis.
  • Able to work well in a team environment as well as individually.
  • Detail-orientated, high degree of accuracy and ability to multi-task.
  • Ability to work effectively with limited supervision.
  • Ability to work well under pressure and meet deadlines.
  • Process oriented.
  • Proven customer service and sales skills.


Education:

  • Four-year degree preferred in Business or Environmental Studies, Engineering or related degree.

Experience Preferred/Other Required Qualifications:

  • 2+ years of management experience preferred.
  • Leadership and communications skills necessary to be an effective leader and negotiator.
  • Experience within the energy industry and/or experience working with or within utility incentive program groups is required.
  • Experience and success in a fast-paced and changing industry/business.
  • Experienced in customer/trade partner relationship building.


Physical Job Requirements and Working Conditions:

  • 10% travel required.


 EMC is an Equal Opportunity Employer– Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran.