Customer Logistics Manager Jobs in Burr Ridge, IL

Thistle makes it easy to eat well - without overthinking it. Thistle was founded in 2013 with a mission to help people get and stay healthy while improving the sustainability of our food system. Thistle delivers fully prepared, healthy-by-default meals, snacks, desserts, and organic cold-pressed juices. We believe the health of people starts with eating real, whole foods, in the right balance, without the friction. We're building a future where nutritious, sustainable food is accessible, craveable, and part of everyday life

As a Logistics Supervisor, you will be responsible for overseeing all direct-to-consumer delivery operations in(INSERT LOCATION) and the surrounding areas. Reporting to the Logistics Manager, you will lead a team of logistics coordinators, dispatchers, associates, and delivery drivers, ensuring that our customers receive their orders efficiently and accurately. You will be the final touchpoint between our team and the customer, making your leadership crucial to delivering a seamless experience. In this role, you will collaborate with managers to oversee daily logistics functions, ensure compliance with safety standards, and maintain accurate operational data to drive team success.

Your contributions as a Logistics Supervisor will be pivotal in ensuring smooth and efficient delivery operations. Key responsibilities include:

• Collaborating with managers to oversee team scheduling, time tracking, and ensuring that all spreadsheets are kept up to date with accurate information.
• Monitoring delivery driver performance and attendance, conducting evaluations, and identifying training opportunities to improve productivity, KPIs, and attendance.
• Maintaining and implementing SOPs and policies across teams, ensuring they are followed diligently.
• Ensuring all routes are dispatched on time, communicating when all routes are out or if any are delayed, and promptly reporting delays to the customer service team.
• Proactively identifying and addressing equipment or team needs, collaborating with management to implement rapid solutions.
• Maintaining and monitoring accurate data across departmental databases, including Google Suite and fleet tracking software.
• Processing and tracking driver hours, drops, reimbursements, and report cards to ensure efficiency.
• Attending regular safety meetings, keeping up to date with policy changes, and ensuring OSHA compliance is adhered to at all times by your staff.

You are a highly organized, detail-oriented logistics professional with a strong background in supervising large teams. You excel at problem-solving and thrive in fast-paced environments where you can make quick decisions to ensure smooth delivery operations. With a focus on safety, efficiency, and staff performance, you are committed to maintaining high standards in all areas of logistics and compliance.

Desired Qualifications:

• 2+ years of logistics experience, with at least 2+ years of experience supervising large teams. Experience in a fulfillment warehouse environment is a bonus.
• Strong critical thinking and problem-solving skills.
• Conflict de-escalation and resolution expertise.
• Meticulous attention to detail and ability to hold teams accountable for performance and compliance.
• Proficiency with Google Suite, Onfleet, and Paycom.
• Valid driver's license (Class B is a bonus).
• Harassment Training for Supervisors.
• Valid Food Handlers Certification (must be obtained within 30 days of hire).

• Ability to stand, bend, and walk for prolonged periods.
• Ability to consistently lift up to 25 pounds, and occasionally lift up to 50 pounds.
• Comfortable working in a cold environment (38 degrees) for prolonged periods.

Diversity, equity, and inclusion are essential values at Thistle. We know we do our best and most impactful work when we feel we are represented and belong. We're proud to actively recruit and hire talented people from a wide variety of backgrounds and experiences. We do not discriminate against employees or applicants for employment on any legally recognized basis ("protected class"), including, but not limited to, race, ethnicity, citizenship, national origin, color, hairstyles, hair texture, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.