Customer Interface Quality Engineering Manager Jobs

Company
Federal Reserve Bank of Kansas City
When you join the Federal Reserve-the nation's central bank-you'll play a key role, collaborating with leading professionals to strengthen and protect our economic, financial and payments systems. We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we're building a dynamic and diverse team for our future.
Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH®, and Check Services. We are currently leading a strategic effort to transform FRFS to a national, enterprise-focused organization. Over time, FRFS will offer an increasingly integrated set of Federal Reserve payment services, incorporating the FedNowSM Service upon its market entry. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, we will seek to provide a more robust and unified customer experience across our financial service offerings, and we will create new career growth opportunities for FRFS staff.
About the Role/Team
The successful candidate will join a Quality Engineering leadership team focused on testing the FedLine® Solutions. The manager would be responsible for leading a team of quality engineers and would be accountable for the quality of the applications in the assigned portfolio. The manager will have three or four Agile Teams and approximately 10 direct reports.
Key Activities

• Partner with Product Owner, Development, Enterprise Architecture, and Infrastructure (NIT) organizations providing thought leadership in testing
• Provide guidance, coaching, and mentoring for high performers, SDETS, and Test Architects while building a strong testing first culture.
• Models and champions the Bank's values; is a steward of the Bank's strong culture and sets clear expectations for others.
• Promotes diversity, equity, and inclusion by respecting the different backgrounds and experiences of people and giving all employees the opportunity and resources needed to contribute, influence, and succeed.
• Demonstrates the behaviors outlined in the Bank's leadership competencies; identifies and develops Bank leaders and employees.
• Recruits and retains diverse talent by driving engagement and supporting professional growth for employees and leaders through feedback, coaching, and development opportunities.
• Manages performance process and communicates clear expectations; engages direct reports in performance, coaching, and development conversations; and provides performance evaluations based on the results achieved against expectations.
• Leads and develops team(s) to make progress towards positive outcomes and execute on goals and priorities in alignment with the mission and strategy of the organization and business.
• Contributes perspective to make sound judgments, mitigate risks, influence direction, and manage and lead through change.
• Builds and applies business area knowledge, expertise, and/or broad perspective to influence and advance organization and business strategy and goals.
• Collaborates with leadership colleagues across the organization to develop a shared understanding of people practices, processes, terminology, etc. to ensure a collective employee experience.
• Builds trust and confidence through positive relationships and effective communication internally and externally.

Key Characteristics
Leadership and Development:
Consistently demonstrates leadership competencies across the business. Builds leadership competency in direct team and others in the business. Develops relationships and trust across the business, stakeholders, and customers through effective leadership. Supports people strategy and practices.
Strategy:
Provides strategic input to execute department results. Leads across teams to implement creative solutions that advance the goals of the department.
Influence and Communication:
Advanced written and verbal communication skills. Consistently communicates effectively with different audiences and in broader settings. Demonstrates ability to adjust personal communication style in different groups to further effectiveness. Consistently manages difficult conversations effectively. Consistently collaborates with peers and upper leadership to find effective solutions.
Business Breadth/Depth:
Advanced understanding of business line including core functions, relevant body of knowledge, products, processes, etc. and/or fundamental understanding of some areas of business outside of direct discipline and how they relate.
Independence and Judgement:
Works under limited oversight and is proactive with assignments. Identifies and confronts problems decisively, taking timely and appropriate actions; involves others in decisions, when appropriate, to take advantage of talents and skills; makes and/or influences decisions that benefit the business. Supports and develops others to make sound decisions that benefit the business.
Qualifications

• Typically requires at least 6 years in a formal leadership role or relevant informal leadership experience.
• Bachelor's degree from an accredited college or university, or equivalent combination of directly related education and/or work experience.
• Strong knowledge of testing tools like LoadRunner, JMeter, Selenium, RestAssured, Playwright, Jira/Xray.
• Experience and understanding of CI/CD pipelines and DevSecOps concepts.
• Experience and understanding of Cloud based architecture and technology.
• Strong understanding of object-oriented programming, test automation frameworks, performance testing and performance engineering.

Additional Information
How We Work:

• On-site, full-time with remote work flexibility. Requirements vary by district.
• Location(s): Boston, MA- New York, NY- Philadelphia, PA- Cleveland, OH- Richmond, VA- Atlanta, GA- Chicago, IL- St. Louis, MO- Minneapolis, MN- Kansas City, MO- Dallas, TX- San Francisco, CA
• Remote Eligible: No
• Relocation Assistance: No

Salary:

• $114,300-$162,800 / Manager Level
• $136,600-$194,500 / Senior Manager Level
• The listed salaries are applicable to the KC Fed. Final offers are determined by factors including the candidate's qualifications, internal alignment considerations, district assignment, and geographic location.

Citizenship Requirements: United States citizenship or lawful permanent resident alien status, with at least three or more years of United States residency from the date of legal entry to the United States is required for this position.
Screening Requirements: This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and could take up to a couple of months to complete. You can begin work before the screening is completed; however, continued employment is contingent on acceptable screening results. The areas screened may include education/employment verification, criminal history, credit history, and reference checks.
Sponsorship: The Federal Reserve Bank of Kansas City will not sponsor a new applicant for employment authorization for this positionApplicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
About the KC Fed

• Total Rewards & Benefits
• Who We Are
• What We Do

Follow us on LinkedIn, Instagram, X (formerly Twitter), and YouTube #KCFedIT
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
Yes
Job Category
Work Shift
First (United States of America)
The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.
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