Customer Insight Manager Jobs in Illinois (NOW HIRING)

As a premier global food provider, the OSI Group partners with the world’s leading foodservice and retail food brands to provide concept-to-table solutions that delight consumers around the globe.

Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential. We’re looking for individuals who thrive in an entrepreneurial environment and who enjoy working as a team to deliver unparalleled service and solutions to our customers.

Position Summary:

The Customer & Commercial Insights Manager will play a critical role in supporting OSI’s retail and foodservice growth strategy by transforming market, customer, and consumer data into actionable commercial insights and compelling customer-facing stories. This role will serve as the bridge between data, commercial strategy, and customer engagement, enabling stronger go to market execution, supporting consumer led innovation, and improving promotional and trade investment effectiveness.

The ideal candidate combines strong analytical capability with commercial storytelling skills and experience within CPG food categories, preferably in refrigerated, frozen, or protein segments.

Principal Duties & Responsibilities:

• Job is an individual contributor.
• Job is an individual contributor and has no direct reports.
• Analyze syndicated and customer data sources such as Circana, Numerator, retailer portals, and internal sales data to identify category, consumer, and customer trends.
• Translate quantitative and qualitative data into actionable insights and customer ready presentations.
• Develop customer selling stories supporting category reviews, line reviews, and innovation showcases.
• Support retail and foodservice commercial strategy with market and performance insights.
• Provide ongoing reporting and performance insights across customers and channels.
• Identify whitespace opportunities and emerging trends influencing product development.
• Partner with Sales, Culinary and R&D to translate insights into commercially viable product opportunities.
• Support commercialization plans and customer innovation presentations.
• Support channel and customer go to market strategies through data backed recommendations.
• Identify growth opportunities across customers, channels, and product segments.
• Support new business and distribution expansion initiatives.
• Support planning and execution of trade shows and customer events.
• Manage participation in industry memberships and data platforms.
• Develop materials and insights supporting commercial activation activities.
• This role has the responsibility to understand and places in practice appropriate safety procedures. This responsibility is achieved through education, training, use of protective equipment (as applicable) and by following safety policies, regulations, standards, and laws.
• Perform other duties as assigned.

Experience & Skills:

• 5-10 years of experience in related field is preferred.
• in CPG insights, category management, commercial strategy, or related roles.
• Specific experience working with syndicated data platforms such as Circana, Nielsen, Numerator, or similar sources.
• Demonstrated ability to interpret data and translate insights into commercial recommendations.
• Experience developing customer facing presentations and selling materials.
• Experience evaluating promotions and trade spend effectiveness.
• Retail and/or foodservice commercial experience preferred.
• Experience in refrigerated, frozen foods, or protein categories preferred.
• Strong analytical and strategic thinking capability.
• Commercial storytelling and presentation development skills.
• Ability to translate data into actionable recommendations.
• Cross functional collaboration capability.
• Strong communication and influence skills.
• Organized and execution-oriented mindset with ability to manage multiple priorities.
• Excellent proficiency in all Microsoft Office Suite Products.

Preferred Education:

• BA/BS or equivalent is preferred.

Compensation/Benefits

The base salary for this position ranges from a low of $111,652 to a maximum of $167,478, with offers typically between the low and middle of the range, based on education, skills, experience and internal equity among other factors. This role is also eligible to participate in the company annual discretionary bonus plan based on company and individual performance. As part of a complete total rewards package, OSI also offers comprehensive paid time off (sick, vacation, holidays and other programs), 401k with matching company contributions, a full suite of benefit offerings (medical, dental, vision, life, disability and other voluntary coverages) for you and your family and educational assistance with opportunities for professional development.

Work Environment:

• Work is generally performed within a business professional office environment, with standard office equipment available.
• Work conditions are typical of an office environment.
• This role requires 10% domestic travel.
• Position may require the physical agility of lifting up to 15 pounds
• Position may require frequent and/or infrequent of bending, squatting, pushing, pulling, stretching/reaching, use hands or fingers, talk, hear, feel objects, tools, controls and standing/walking on concrete flooring.
• Position may require the physical ability to stand/walk for Less than 4 hours.