Customer Insight Analyst Jobs in Philadelphia, PA

New Jersey Manufacturers Insurance Company (NJM) was founded in 1913 by a group of manufacturers seeking to provide cost-effective, safety conscious and financially secure workers' compensation insurance for their workers. From inception the Company has operated as a mutual, with a focus on the needs of its policyholders.

Today, NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey.

Over the last five years, the Company has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based membership model. To that end, the Company has added an independent agency model for new lines of middle and large commercial and has more than doubled its product offerings. NJM now offers its various products to businesses across New Jersey, Pennsylvania, New York, Maryland, Delaware, and Connecticut.

Celebrating its 110-year anniversary in June 2023, NJM's focus on policyholders stands at the center of its values. Its mission is to provide value-based insurance solutions to policyholders while maintaining the highest levels of service, integrity, and financial stewardship.

The Business Insights Analyst, Associate applies an understanding of data sources and associated business processes to provide management with research, analysis and insights in support of department strategies and goals. This position will run queries and perform basic analysis to assist in telling compelling stories through presentations, dashboards and visualizations to drive strategic decision-making. The Business Insights Analyst, Associate is a motivated, creative thinker and has a sense for interpreting and communicating the "why" behind the data and application to the business.

This is a Hybrid Role and requires 3 days in the West Trenton office with the opportunity to work from home 2 days per week.

Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job.

• Assist in the development of intelligent insights from analysis of both quantitative and qualitative data, testing basic hypotheses, running exploratory analysis and identifying trends in support of business strategies and goals. Assists in translating results/findings into clear and concise presentations for management and develop plans for corrective action. Assist in the development and enhancement of department KPI dashboards, analytics and reports to monitor performance to create a comprehensive view of the business.

• Assist in collaborating with cross-functional business teams and Data Engineers to fully understand the meaning, business rules and structure of required data and ensure alignment and consistency of data to support the end-to-end journey. Partner with the department Business Process Unit to identify, plan and prioritize source system improvements that facilitate data analytics.

• Assist in expanding understanding/knowledge of business processes and competitive environments. Scan the market to understand key trends impacting markets, customers, products, services and operational processes.

• Assist in complying with Data Governance standards and guidelines for data definition, quality, accuracy, completeness, availability and security to encourage data integrity and conformance.

Required Qualifications: Knowledge, skills & abilities, experience, minimum & desired education, certification and/or license requirements.

• BS from a 4-year accredited college/university in related field (Statistics, Mathematics, Business Intelligence, Finance etc.) or equivalent experience.
• Basic analytical aptitude with the ability to turn raw data into presentations containing insights and visualizations that are critical in making strategic business decisions.
• Technical knowledge with the ability to balance multiple priorities in a fast-paced work environment.
• Ability to read and understand data models
• Strong verbal and written communication skills
• 1+ years writing queries (T-SQL)
• 1+ years using business intelligence tools (Power BI, SSRS, SAS, Excel)

Compensation: Salary is commensurate with experience and credentials.