Customer Implementation Analyst Jobs (NOW HIRING)

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH.

We are seeking a highly intelligent, driven, and dedicated AI Implementation Analyst with a strong bias for action to join our Fortune 200 telecom field service organization. In this high-impact role, you will report directly to the Director of Resource Planning and Coordination. You will act as the crucial bridge between technical AI models and practical business applications, ensuring that our AI solutions deliver measurable business value, gather feedback on our AI initiatives, and help document workflows.

If you are a fast learner who is deeply knowledgeable about both AI and business operations, and you want to be directly involved in transforming how field services operate, this is the role for you. Your focus will be on cutting-edge enablement, leveraging AI to make our operations more efficient, deliver higher quality services, and meet customer expectations faster.

Key Responsibilities:

• Data Readiness & Governance: Evaluate current workflows and prepare our data to be "AI-ready" by establishing and strictly following a data governance, security, and compliance strategy
• Knowledge Base Chatbot Integration: Implement and continuously enhance a proprietary AI chatbot connected to our enterprise knowledge systems to drastically speed up the time it takes for new hires to become productive
• Wearable AI for Field Technicians: Figure out how to implement AI in the field via wearables, proactively pushing guidance and knowledge to technicians so they can provide a superior customer experience while operating more efficiently
• Augmented Reality (AR) Onboarding: Create a next-generation augmented reality onboarding and training program to upskill technicians rapidly
• The "AI Manager" Project: Design and deploy an "AI manager" utilizing agentic workflows that technicians can access on-site for real-time questions, troubleshooting, and guidance
• Workflow Optimization: Develop standardized procedures, prompt libraries, and automation workflows to eliminate manual tasks and free up team capacity for high-value activities

Education and Experience:

• Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, Information Management, or a related technical/quantitative field
• 1 to 3+ years of experience in Business Analysis or Operations, with a proven track record of delivering measurable business impact
• Experience in field services, telecom, logistics, or supply chain is highly preferred

Skills and Qualifications:

• Proficiency in Excel and No-Code AI tools (e.g., ChatGPT Plus, Custom GPTs, or internal interface)
• Deep understanding of enterprise-level AI governance and model lifecycle management
• Familiarity with cloud-based enterprise platforms (AWS, Databricks), Big Data tools
• Familiarity with emerging trends in multimodal AI and agentic workflows

• Bias for Action: A proven ability to analyze ambiguous information, make rational judgments regarding model architecture, and take ownership of results in a fast-paced environment
• Exceptional Communicator: Master the art of storytelling by translating complex technical findings into an inspiring vision for both technical and non-technical stakeholders
• Collaborative Mindset: Strong ability to facilitate cross-functional workshops, build working relationships across teams, and focus on "winning together"

Visa sponsorship not available for this role

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)