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Customer Experience Technology Manager Jobs (NOW HIRING)

Pregis

IT Manager - Customer Experience

Chicago, IL · On-site

Summary Statement The IT Manager of Customer Experience partners with Marketing, Sales, and IT stakeholders to deliver and continuously improve digital capabilities that support customer engagement ...

Socket.dev

Customer Experience Manager

Wilmington, NC · On-site

$100 - $125/hr

... delivery, technology solutions, and strategic initiatives. The Customer Experience Manager ... collaborates with Sales, Transitions, Operations, Regional Leadership, Community Managers, Customer ...

Rheem

Manager, Customer Experience

Oxnard, CA · On-site

$84K - $154K/yr

Collaborate with Sales, Operations, Product Management, IT, Marketing, and other stakeholders to improve the end-to-end customer experience. * Establish and maintain customer service standards ...

RELX

Customer Experience Manager

Dayton, OH · On-site

$95K - $158K/yr

The company employs over 2,000 technologists, data scientists, and experts to develop, test, and ... About the Role As a Customer Experience Manager, you will lead customer experience initiatives that ...

Len the Plumber

Customer Experience Manager

Horsham, PA · On-site

$70K - $80K/yr

Customer Experience Manager Compensation: $70,000-80,000 annual plus bonus eligibility Work Type ... In addition to day-to-day team leadership, the CEM continuously evaluates processes, technology ...

Len the Plumber

Customer Experience Manager

Beltsville, MD · On-site

$70K - $80K/yr

Customer Experience Manager Compensation: $70,000-80,000 annual plus bonus eligibility Work Type ... In addition to day-to-day team leadership, the CEM continuously evaluates processes, technology ...

Landis+Gyr AG

Customer Experience Manager

Alpharetta, GA · On-site

$100 - $125/hr

Customer Experience Manager At Landis+Gyr , we don't just manage energy--we lead the transformation ... developing innovative technologies that support decarbonization, grid modernization, and ...

Q2

Customer Experience Manager

Austin, TX · On-site

Our mission is simple: build strong and diverse communities through innovative financial technology ... SUMMARY Q2 is seeking a Customer Experience Manager who will reportto theCustomer Experience Team ...

Capital One National Association

$150 - $200/hr

Project Manager, Associate Experience Technology Our Enterprise Tech Delivery (ETD) team within ... As a champion of the ETD Standard, you will lead with the customer, iterate with urgency, and ...

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Customer Experience Technology Manager information

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How much do customer experience technology manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer experience technology manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

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Cities with the most Customer Experience Technology Manager job openings:

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What are popular job titles related to Customer Experience Technology Manager jobs?

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Infographic showing various Customer Experience Technology Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

IT Manager - Customer Experience

Pregis

Chicago, IL • On-site

Full-time

Posted 8 days ago

Key responsibilities

  • Partner with Marketing, Sales, and IT stakeholders to deliver and improve digital capabilities supporting customer engagement and business growth.

  • Manage projects by translating business needs into requirements, solution plans, and overseeing delivery, testing, and implementation activities.

  • Coordinate the support and performance monitoring of applications such as CRM, CPQ, mobile, data and analytics tools, and ensure their adoption and value realization.

Pregis rating

7.0

Company rating: 7.0 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

70th of 122 rated packaging manufacturers

Job description

We're Not Just in the Packaging Business-We're in the "Wow" Business
Pregis is Hiring!
Why Join Pregis?
Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you. Check out the Pregis Purpose to learn how sustainability and social responsibility is at the very core of our company DNA.
Summary Statement
The IT Manager of Customer Experience partners with Marketing, Sales, and IT stakeholders to deliver and continuously improve digital capabilities that support customer engagement, commercial effectiveness, and business growth. The role translates business requirements and roadmap priorities into well-managed projects and reliable application solutions. Responsibilities include project delivery, requirements management, application lifecycle support, vendor coordination, budget tracking, and oversight of internal and external resources as assigned. The IT Manager helps ensure that CRM, CPQ, FSAM, mobile applications, data and analytics tools, and related sales and marketing technologies are adopted, supported, and delivering measurable business value. This role serves as a trusted technology partner and reports to the Vice President and CIO.
Representative Duties
  • Partner with Marketing, Sales, business process owners, and IT teams to clarify priorities, define measurable outcomes, and support the customer experience technology roadmap.
  • Translate business needs into clear requirements, solution options, delivery plans, and actionable work for internal teams and external partners.
  • Plan and manage assigned projects, including scope, schedule, budget, resources, risks, dependencies, testing, communication, and implementation readiness.
  • Coordinate the day-to-day delivery and support of CRM, CPQ, CMS, mobile, data and analytics, and other applications supporting marketing and sales functions.
  • Lead requirements gathering, process analysis, solution design coordination, testing, and business acceptance activities.
  • Monitor application performance, service levels, incidents, enhancement requests, technical debt, and vendor commitments; escalate material risks and issues appropriately.
  • Recommend and implement improvements to applications, operating procedures, controls, documentation, and digital delivery practices.
  • Support change management, communications, training, and adoption activities to help business teams realize expected value from new capabilities.
  • Manage assigned vendors and contractors, including work quality, deliverables, costs, and adherence to company standards.
  • Develop effective working relationships across the business and provide clear status reporting, decision support, and issue resolution to stakeholders.
  • Coach and coordinate team members or project resources as assigned, promoting accountability, collaboration, and continuous improvement.
  • Support governance, security, data privacy, architecture, and compliance requirements throughout the solution lifecycle.

Requirements and Experience
  • Bachelor's degree in business, engineering, computer science, information systems, or a related field; equivalent relevant experience may be considered.
  • 7 to 10 years of progressive experience in information technology, business applications, digital solutions, or a related discipline.
  • 3 to 5 years of experience leading projects, workstreams, vendors, or technical and functional resources.
  • Practical experience with enterprise platforms such as SAP (S/4HANA, Sales Cloud, FSAM, CPQ, and Commerce Cloud0, content management, mobile applications, integration technologies, and data and analytics tools.
  • Demonstrated project management capabilities, including delivery across multiple business and technology stakeholder groups.
  • Experience with requirements gathering, process mapping, solution evaluation, testing, implementation, and post-launch support.
  • Strong written and verbal communication skills, with the ability to explain technology concepts to technical and nontechnical audiences.
  • Strong analytical, organizational, and critical thinking skills, with the ability to manage competing priorities and meet commitments in a dynamic environment.
  • Sound professional judgment, personal integrity, and the ability to influence decisions without relying solely on formal authority.
  • Experience supporting adoption of standardized or global business processes and systems.
  • Experience contributing to technology-enabled business changes, including communications, training, and user adoption.
  • Business acumen in manufacturing, commercial, customer service, or operations environments is preferred.
  • Experience managing software vendors, service providers, contracts, or project budgets is preferred.
  • Ability to travel occasionally as business needs require.
  • Availability outside normal business hours may be required for critical implementations, incidents, or project deadlines.

Compensation
The listed annualized base pay range is primarily based on analysis of similar positions. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of Pregis' total compensation package. The base pay range for this role is estimated to be $150,000 to $180,000, depending on experience and skills.
Compensation details listed in US job postings reflect base salary only and do not include benefits. Learn more about Benefits at Pregis.
#corp1
Diversity and Inclusion
We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.
Affirmative Action/EEO Statement/Inclusion
We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis' culture and achievements.
Visit us at www.pregis.com for more information about Pregis LLC.

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About Pregis

Sourced by ZipRecruiter

Industry

Plastics packaging film and sheet (including laminated) manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Deerfield, IL, US

Year founded

2005

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