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Customer Experience Strategy Jobs in Utah (NOW HIRING)

Atonom

AI Strategy Consultant

Provo, UT

AI Strategy Associate Customer Experience | Provo, UT | Full-Time | On-Site | $50,000 - $90,000 | Entry-Level / 0-2 Years ABOUT ATONOM Atonom.ai builds Cloud Employees: intelligent AI agents that ...

Atonom

AI Strategy Consultant

Provo, UT · On-site

AI Strategy Associate Customer Experience | Provo, UT | Full-Time | On-Site | $50,000 - $90,000 | Entry-Level / 0-2 Years ABOUT ATONOM Atonom.ai builds Cloud Employees: intelligent AI agents that ...

Verisk

Director, Customer Care

Lehi, UT · On-site

$115K - $130K/yr

We are seeking an experienced and strategic leader to join our organization as Director, Customer Care . In this role, you will lead the overall performance, execution, and evolution of the Customer ...

Verisk

Director, Customer Care

Lehi, UT

Description We are seeking an experienced and strategic leader to join our organization as Director, Customer Care . In this role, you will lead the overall performance, execution, and evolution of ...

Verisk

Director, Customer Care

Lehi, UT · On-site

$150 - $210/hr

We are seeking an experienced and strategic leader to join our organization as Director, Customer Care . In this role, you will lead the overall performance, execution, and evolution of the Customer ...

NetDocuments

VP, Customer Success

Lehi, UT · On-site

Experience owning a renewals function, including forecasting, pricing discipline, and renewal strategy. * Strong financial and analytical capabilities with experience translating customer and revenue ...

Dfwairport

Job Overview Under direction of the Senior Terminal Experience Manager, manages both strategic and operational performance and customer experience across terminal facilities, ensuring compliance with ...

New

Lantern

Strategy Analyst

Orem, UT · Remote

Your customers aren't just the individuals using your product. They are the driving factor in your ... Experience or interest in healthcare Benefits * Medical Insurance * Dental Insurance * Vision ...

Lantern

Strategy Analyst

West Jordan, UT · Remote

Your customers aren't just the individuals using your product. They are the driving factor in your ... Experience or interest in healthcare Benefits * Medical Insurance * Dental Insurance * Vision ...

Lantern

Strategy Analyst

Logan, UT · On-site

Your customers aren't just the individuals using your product. They are the driving factor in your ... Experience or interest in healthcare Benefits * Medical Insurance * Dental Insurance * Vision ...

Lantern

Strategy Analyst

Salt Lake City, UT · On-site

Your customers aren't just the individuals using your product. They are the driving factor in your ... Experience or interest in healthcare Benefits * Medical Insurance * Dental Insurance * Vision ...

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All JobsCustomer Experience Strategy JobsCustomer Experience Strategy Jobs in Utah

Customer Experience Strategy information

What is customer experience strategy?

Customer Experience Strategy is a comprehensive plan that organizations use to enhance every interaction a customer has with their brand. It involves understanding customer needs, mapping their journey, and designing processes to ensure positive experiences at every touchpoint. This strategy often includes adopting new technologies, training staff, and measuring satisfaction to continually improve. The ultimate goal is to increase customer loyalty, satisfaction, and advocacy.

What are the key skills and qualifications needed to thrive in customer experience strategy, and why are they important?

To thrive in Customer Experience Strategy, you need expertise in customer journey mapping, data analysis, and strategic planning, often supported by a background in business, marketing, or a related field. Familiarity with CRM systems, customer feedback platforms, and analytics tools like Salesforce or Qualtrics is typically required. Strong communication, problem-solving, and stakeholder management skills help professionals drive cross-functional initiatives and foster a customer-centric culture. These skills are essential to effectively design and implement strategies that enhance customer satisfaction, loyalty, and business growth.

What are some common challenges faced by professionals in customer experience strategy roles, and how can they be addressed?

Professionals in Customer Experience Strategy often face challenges such as aligning cross-functional teams around customer-centric initiatives and demonstrating the ROI of customer experience improvements. Navigating organizational silos and integrating feedback from multiple channels can also be demanding. Building strong relationships with stakeholders from marketing, sales, product, and support teams, as well as leveraging data-driven insights, are key strategies to overcome these challenges. Consistent communication and clear metrics help ensure alignment and showcase the value of customer experience efforts.

What is the difference between Customer Experience Strategy vs Customer Experience Manager?

AspectCustomer Experience StrategyCustomer Experience Manager
Primary FocusDeveloping overall customer experience plans and long-term strategiesImplementing and managing day-to-day customer experience initiatives
ResponsibilitiesDesigning customer journey frameworks, setting strategic goalsOverseeing customer interactions, managing teams, ensuring service quality
Required SkillsStrategic thinking, data analysis, cross-department collaborationCustomer service skills, team management, communication
Work EnvironmentCorporate planning, cross-functional teamsCustomer service centers, retail stores, client-facing roles

While Customer Experience Strategy focuses on creating comprehensive plans to enhance overall customer satisfaction, the Customer Experience Manager executes these plans through daily operations and team management. Both roles are essential for delivering a seamless customer journey but differ in scope and responsibilities.

Do customer experience strategy jobs require a degree?

Customer experience strategy jobs typically do not require a specific degree, but a background in business, marketing, or related fields can be beneficial. Skills in data analysis, communication, and customer service are often valued, and certifications in customer experience or related areas can enhance prospects.

What does a customer experience strategist do?

A customer experience strategist develops and implements plans to improve how customers interact with a company's products or services. They analyze customer feedback, identify pain points, and collaborate with teams to enhance overall satisfaction and loyalty, often using data analysis and customer journey mapping tools.

What are the most commonly searched types of Customer Experience Strategy jobs in Utah?

The most popular types of Customer Experience Strategy jobs in Utah are:

Customer Experience Strategy jobs near you
Infographic showing various Customer Experience Strategy job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

AI Strategy Consultant

Atonom

Provo, UT

Full-time

Medical, PTO

Re-posted 23 days ago

Job description

AI Strategy Associate

Customer Experience | Provo, UT | Full-Time | On-Site | $50,000 - $90,000 | Entry-Level / 0-2 Years

ABOUT ATONOM

Atonom.ai builds Cloud Employees: intelligent AI agents that execute complex work across Sales, Marketing, Support, and HR. We believe growth should be limited by ambition, not headcount. We move beyond simple automation to genuine autonomy, empowering businesses to scale instantly. Join us as we build the infrastructure for the next generation of work.

THE ROLE

As a AI Strategy Associate, you'll work alongside senior team members to configure, deploy, and optimize AI Cloud Employees for our customers. This is a hands-on role where you'll learn quickly, work directly with clients, and see the impact of your work from day one. You don't need years of experience. You need curiosity, technical aptitude, and the drive to figure things out.

WHAT YOU'LL DO

  • Analyze customer business processes to find high-impact opportunities for AI Cloud Employee deployment.
  • Join client calls to understand strategic goals and help translate them into AI workflows, including scoping use cases, defining success metrics, and shaping implementation plans.
  • Troubleshoot implementation issues by understanding both the business context and the technical root cause, with guidance from senior team members.
  • Document implementation outcomes, build case studies, and contribute to playbooks that capture what works.
  • Share product feedback with Engineering and Product teams, including market patterns, feature gaps, and customer pain points.

WHO YOU ARE

  • Recent graduate (or soon to be) in Business, Strategy, Economics, Management, or a related field. Equivalent experience through internships or self-directed work counts too.
  • Curious about how businesses run. You like understanding operations, spotting inefficiencies, and thinking about where technology can help.
  • Interested in LLMs and prompt engineering. You don't need deep technical experience, but you've explored AI tools and thought about how they create business value.
  • A strong communicator who can connect technical capabilities to business outcomes and present ideas clearly to clients and internal teams.
  • Self-directed and low-ego. You ask good questions, take feedback well, and move fast in ambiguous situations.

YOUR FIRST 90 DAYS

  • Month 1: Learn the Atonom platform inside and out. Shadow senior team members on client calls and implementations. Get certified on internal tooling.
  • Month 2: Take ownership of your first customer implementations with senior support. Begin contributing to internal documentation and playbooks.
  • Month 3: Run implementations with increasing independence. Present learnings and customer pain points to the Product team.

TECHNICAL SKILLS (NICE TO HAVE)

  • Exposure to workflow automation tools (Zapier, Make, or similar).
  • Basic understanding of APIs, webhooks, or data integrations.
  • Familiarity with SQL, Python, or JavaScript.
  • Experience with CRMs like Salesforce or HubSpot.
  • Any hands-on project involving LLMs or prompt engineering (personal, academic, or professional).

WHY JOIN

  • Real AI work. Not research papers. Production agents that generate measurable ROI for real businesses.
  • Mentorship built in. Learn from experienced specialists who invest in your growth.
  • Career velocity. High-visibility role with clear paths toward Solutions Architecture, Product, or Team Leadership.
  • Impact from day one. Small team, fast shipping, your contributions matter immediately.

BENEFITS

  • PTO accrual starts on day one.
  • Competitive health benefits package.
  • Paid holidays and company events.
  • Competitive salary.

Apply