Customer Experience Quality Manager Jobs (NOW HIRING)

SUMMARY  

Mortenson is currently seeking an experienced Quality Manager with the ability to interact with a variety of staff at all levels in an ever-changing environment, remaining flexible, resourceful, proactive, and efficient with a high level of professionalism and confidentiality. Aptitude to anticipate problems, critical issues, and opportunities as they arise; along with the capability to creatively problem-solve and bring together viable solutions.  Excellent written and verbal communications skills are vital, with attention to detail equally important. The Quality Manager will lead, manage, document, monitor, and analyze the quality system on medium to large projects. Also, ensure necessary corrective and preventative actions are taken. 

RESPONSIBILITIES 

• Lead Mortenson's quality system on medium to large projects 

• Implement Quality Management Plan from start to final acceptance 

• Establish and lead quality control initiatives and corrective actions 

• Review project plans for quality requirements 

• Manage Quality Events, punch list, and Non-Conformance Notices 

• Resolve issues with/without guidance from Project Manager or Superintendent 

• Oversee third-party design and testing agencies 

• Manage subcontracts and suppliers, including quality program reviews 

• Coach and mentor Field and Project Engineers, manage career development 

QUALIFICATIONS 

• Bachelor's degree in Construction, Civil, or Architectural Engineering or Construction Management, or equivalent field  

• Minimum three years' experience in the design, engineering, or construction industry with experience leading a project's quality system 

• Strong attention to detail to organize and manage multiple project tasks 

• Possess basic understanding of construction law and generally accepted business practices 

• Proficient in Microsoft Excel and Primavera Unifier 

• Proven positive and professional attitude, and strong customer service skills 

• Knowledge of one or more quality systems: i.e., Malcolm Baldridge, ISO 9000, Lean, Kaizen, Army Corps of Engineers, Mortenson's Quality System, continuous improvement, value streams, etc. 

• Experience with issue management, and inspection of work put in place 

• Completed training in basic project management and supervision 

• Current driver's license 

A few benefits offered include:  

(for Non-Craft & Non-Union Craft working 25+ hours / week) 

• Medical and prescription drug plans that includes no additional cost vision coverage  

• Dental plan  

• 401k retirement plan with a generous Mortenson match  

• Paid time off, holidays, and other paid leaves  

• Employer paid Life, AD&D, and disability insurance  

• No-Cost mental health tool and concierge with extensive work-life resources 

• Tuition reimbursement  

• Adoption Assistance   

• Gym Membership Discount Program   

The base pay range for this role is $100,100 MIN - $150,200 MAX. 

(Actual range is higher for the following office locations: Denver, CO and Chicago, IL - 5%, Seattle, WA, and Portland, OR - 10%, Washington, D.C. - 12.5%). 

Base pay is positioned within the range based on several factors including an individual's knowledge, skills, and experience, with consideration given to internal equity.  This position is eligible for Mortenson's incentive plan. 

#LI-HC1 #IND-FYR

Visa sponsorship is not offered for this position.  

• Our postings are typically open a minimum of 5 days and an average of 44 days.  

ABOUT MORTENSON 

As a top builder, developer, and EPC (Engineering, Procurement, and Construction), our expertise spans markets like sports, renewable energy, data centers, healthcare, and more. We are builders at heart, working to ensure the built environment has a lasting positive impact.  

Let's Redefine Possible  

Equal Employment Opportunity 

Your uniqueness brings new and creative perspectives to the team. Mortenson is committed to providing equal opportunities of employment (EOE) to all individuals, regardless of your race, religion, gender, national origin, age, veteran status, disability, marital status or any other legally protected category. 

• Mortenson reserves the right to hire any individual without legal or financial obligation on unwanted solicitations. No agency emails, calls, or solicitations are accepted without a valid agreement. 

• Must be currently legally authorized to work in the U.S. without sponsorship for employment visa status (e.g., H1B status, 0-1, TN, CPT, OPT, etc.). We are unable to sponsor or take over sponsorship of an employment Visa at this time.