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Customer Experience Project Manager Jobs in Kent, WA

Honey Bucket

Project Manager

Puyallup, WA · On-site

$110K - $140K/yr

... experienced leader in civil construction, accountable for innovative solutions and customer ... The Project Manager will also have the opportunity to: * Plan, organize and orchestrate ...

Northwest Cascade Inc

Project Manager

Puyallup, WA · On-site

$110K - $140K/yr

... experienced leader in civil construction, accountable for innovative solutions and customer ... The Project Manager will also have the opportunity to: * Plan, organize and orchestrate ...

Northwest Cascade Inc

Project Manager

Puyallup, WA · On-site

$110K - $140K/yr

Project Manager--Heavy Construction * Year-round FT+ work * Pay: $110,000 - $140,000 Annual Salary ... experienced leader in civil construction, accountable for innovative solutions and customer ...

Atria Group LLC

Project Manager

Seattle, WA · On-site

Experienced project manager for change management (ARP) Skills Required Experienced project manager for change management (ARP) 7+ years of experience in managing complex systems integration projects.

Integrated Resources INC

Project Manager

Seattle, WA · On-site

Serve as the liaison to the customer for the development team. Analyze problems in terms of process ... Minimum of eight years proven and progressive project management experience supporting assigned ...

PortX

Project Manager

Seattle, WA · Remote

Sr. Project Manager About PortX PortX is a leading AI-powered data and integration company for ... with customers, technical teams, and business stakeholders. * Banking/payments: Experience in ...

New

Amteck, LLC

Project Manager

Tacoma, WA

Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...

D'Leon Consulting Engineers

Project Manager

Seattle, WA · On-site

We are seeking a highly skilled and experienced Project Manager to lead large-scale infrastructure and transportation projects. The successful candidate will oversee all project phases, ensuring the ...

CRH

Customer Experience Manager

Tacoma, WA · On-site

$80K - $100K/yr

Customer Experience Manager Architectural Products Group Tacoma, Washington, United States Job ID: 525056 Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the ...

wfg

Project Manager

Redmond, WA · On-site

We're looking for an experienced Project Manager who can bring people together, manage priorities ... Strong interpersonal and communication skills to interact with employees, partners and customers ...

The Fordy Group

Project Manager

Seattle, WA · On-site

$120K - $160K/yr

The Fordy Group has partnered with a leading employee-owned commercial interiors contractor to appoint an experienced Project Manager for their growing Seattle team. Our client is a highly respected ...

Rolluda Architects, Inc

PROJECT MANAGER

Seattle, WA · On-site

$100K - $155K/yr

We are seeking an experienced Project Manager to lead multiple projects from planning, design, through construction while ensuring quality, schedule, budget, and client satisfaction goals are ...

ROLLUDA ARCHITECTS LLC

PROJECT MANAGER

Seattle, WA · On-site

We are seeking an experienced Project Manager to lead multiple projects from planning, design, through construction while ensuring quality, schedule, budget, and client satisfaction goals are ...

ROLLUDA ARCHITECTS LLC

PROJECT MANAGER

Seattle, WA · Hybrid

We are seeking an experienced Project Manager to lead multiple projects from planning, design, through construction while ensuring quality, schedule, budget, and client satisfaction goals are ...

Williston Financial Group

Project Manager

Redmond, WA · On-site

$75K - $90K/yr

We're looking for an experienced Project Manager who can bring people together, manage priorities ... Strong interpersonal and communication skills to interact with employees, partners and customers ...

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Showing results 1-20

All JobsCustomer Experience Project JobsCustomer Experience Project Manager JobsCustomer Experience Project Manager Jobs in Kent, WA

Customer Experience Project Manager information

See Kent, WA salary details

$41.2K

$102.6K

$128.7K

How much do customer experience project manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer experience project manager in Kent, WA is $102,647.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,000.00 and $118,000.00 per year, depending on experience, location, and employer.

What does a customer experience project manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.

How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What job categories do people searching Customer Experience Project Manager jobs in Kent, WA look for?

The top searched job categories for Customer Experience Project Manager jobs in Kent, WA are:

What cities near Kent, WA are hiring for Customer Experience Project Manager jobs?

Cities near Kent, WA with the most Customer Experience Project Manager job openings:

Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in Kent, WA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $102,647 per year, or $49.3 per hour.

Project Manager

Honey Bucket

Puyallup, WA • On-site

$110K - $140K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Honey Bucket rating

6.3

Company rating: 6.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

140th of 176 rated vehicle equipment hire

Job description

Description

Project Manager-Heavy Construction

  • Year-round FT+ work
  • Pay: $110,000 - $140,000 Annual Salary. Paid Weekly.
  • Annual Bonus
  • Company Truck, Cell Phone & Computer provided.
  • Benefits: 100% medical insurance, dental, vision and 401K with company match

Who We Are


Northwest Cascade's is the experienced leader in civil construction, accountable for innovative solutions and customer satisfaction.

Northwest Cascade's services include: dirt work; underground utilities; roadway construction; residential plat development; and commercial and industrial site development packages. Additionally, Northwest Cascade provides mass excavation, and de-watering.


What Are We Looking For


Northwest Cascade has an immediate need for a Project Manager to join its team. The primary responsibility of the Project Manager will be to oversee the direction, completion, and financial outcome of assigned projects performed by our heavy construction division. The Project Manager will also have the opportunity to:

  • Plan, organize and orchestrate construction projects in an efficient manner.
  • Ensure proper scheduling and coordination of resources.
  • Review project specifications and ensure contractor and sub-contractor compliance
  • Interface with customers to ensure that their needs and definitions of quality are met.
  • Evaluate proposals and contracts to determine client needs and compliance with company standards
  • Foster, promote and ensure good standing relationships with owners, architects, engineers, subcontractors and suppliers.
  • Responsible for job profitability, project start-up, budget tracking and schedule development updates and adherence.
  • Ensure that all paperwork, i.e., submittals, billings, payments to subcontractors, government reporting, are completed and submitted in a timely manner.
  • Assist in estimating new projects.

Requirements

The ideal candidate will be an experience Project Manager with the following qualifications:

  • Prefer B.S. or equivalent in Construction Management or Civil Engineering.
  • Minimum 5+ years of experience in civil construction and project management.
  • Broad understanding of the heavy construction industry including a variety of pre-construction work, such as planning, design and constructability review, value engineering, and scheduling.
  • Excellent verbal, written, and organizational skills.
  • Computer literacy in Microsoft Office Programs.
  • Proficiency in HCSS estimating and management software or a similar program is strongly preferred.

We Offer:

Northwest Cascade is committed to the growth and development of our employees' offering on the job training, advancement opportunities and a unique life-long learning program that provides tuition reimbursement for almost any class.

Northwest Cascade reinvests a percentage of its net profits into employees through annual performance bonuses and provides shareholder opportunities to management.

Our exceptional benefits package includes employer-paid medical, vision and dental for you and your family will be covered at a discounted rate, plus paid time-off and generous 401k with company match.


Equal Opportunity Employer

At Northwest Cascade, home of Honey Bucket, opportunities are equal for all people (race, gender, age, religion, and identity) through hard work and achievement. Our sense of pride, passion, and belonging unites us in our commitment to doing tough jobs for our customers. We have learned through experience that different ideas, perspectives, and backgrounds create a strong and innovative workforce that delivers outstanding results.

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