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Customer Experience Operations Manager Jobs in Randolph, MA

Spindrift

Customer Operations Manager

Newton, MA · On-site

$147K/yr

The Role The Customer Operations Manager is responsible for strengthening the operational ... Lead cross-functional process improvement initiatives that improve customer experience, increase ...

Spindrift

Customer Operations Manager

Newton, MA · On-site

$147K/yr

The Role The Customer Operations Manager is responsible for strengthening the operational ... Lead cross-functional process improvement initiatives that improve customer experience, increase ...

Spindrift

Customer Operations Manager

Newton, MA · On-site

$147K/yr

The Role The Customer Operations Manager is responsible for strengthening the operational ... Lead cross-functional process improvement initiatives that improve customer experience, increase ...

Spindrift

Customer Operations Manager

Newton, MA

$147K/yr

The Role The Customer Operations Manager is responsible for strengthening the operational ... Lead cross-functional process improvement initiatives that improve customer experience, increase ...

Five Below

Customer Experience Manager

East Walpole, MA · On-site

$19.50/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

New

Five Below

Customer Experience Manager

East Walpole, MA · On-site

$19.50/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

3LED Inc.

Operations Manager

Woburn, MA · On-site

$90K - $110K/yr

... customers solve challenging lighting and optical applications. Position Overview: We are seeking an experienced Operations Manager to help lead and scale our manufacturing operations in Woburn ...

Five Below

Customer Experience Manager

Plymouth, MA · On-site

$19/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Five Below

Customer Experience Manager

Plymouth, MA · On-site

$19/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Five Below

Customer Experience Manager

Peabody, MA · On-site

$19/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

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All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Randolph, MA

Customer Experience Operations Manager information

See Randolph, MA salary details

$45.4K

$126.1K

$138.2K

How much do customer experience operations manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer experience operations manager in Randolph, MA is $126,111.00, according to ZipRecruiter salary data. Most workers in this role earn between $136,600.00 and $136,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are popular job titles related to Customer Experience Operations Manager jobs in Randolph, MA?

For Customer Experience Operations Manager jobs in Randolph, MA, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Randolph, MA look for?

The top searched job categories for Customer Experience Operations Manager jobs in Randolph, MA are:

What cities near Randolph, MA are hiring for Customer Experience Operations Manager jobs?

Cities near Randolph, MA with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Randolph, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $126,111 per year, or $60.6 per hour.

*Remote* Customer Experience & Operations Assistant

MA • On-site, Remote

At Leisure Contractor Licensing
See more jobs at At Leisure Contractor Licensingexternal

$18/hr

Full-time

Re-posted 23 days ago

Job description

Company Description
We are a small, growing company that fosters remote, independent work while maintaining a "tight knit" environment. We are looking for the right person to fit into our team and grow with us.
An innovative online contractor training company, we have a solid reputation in the industry for offering state of the art training solutions and quickly adapting to changes in industry training needs.
Job Description
Innovative online contractor training company is seeking a motivated self-starter to join our small, friendly, and fun team! Enjoy the work-from-home life with this dynamic opportunity. In this role, you'll be ensuring every aspect of the customer experience is a positive one - from phone calls, to email inquiries, to the learning experience itself. Additionally, you'll be assisting with day-to-day operations, including administrative support, processing reports, and some light accounts receivable/payable work.
The right person for this position is an intelligent professional who thrives in a fast-paced, dynamic work environment. Someone who craves the excitement of multitasking and learning new things will flourish in this role. We are a very small, tight-knit company that believes in giving each employee the opportunity to work independently and manage his or her own responsibilities.
*Ideal candidate resides in Massachusetts and is available to proctor an in-person classroom training approx. one Saturday per month.*
Qualifications
Requirements:
  • Reliable strong internet connection
  • Quiet work environment suitable for talking on the phone with customers
  • Functional office setup with working, up-to-date computer. We may be able to provide a computer if needed.
  • We will provide you with a phone, which can connect directly to your modem/router. Phone line not necessary.

Experience/Skills:
  • Customer service experience
  • Proficiency with Excel/Google Sheets and Word/Google Docs.
  • Excellent writing skills
  • Attention to detail and ability to multitask. Ability to juggle multiple projects with consistent accuracy.
  • Reliable
  • Organized
  • Self-starter
  • Motivated
  • Independent worker
  • Excellent phone and people skills, including listening, problem solving, and conflict resolution
  • Ability to prioritize projects

Additional Information
Job Responsibilities:
  • Answer all incoming calls. Provide exceptional customer service to callers by answering questions about services/products, and offering basic technical support
  • Process orders and collect customer information over the phone and update their online accounts
  • Respond to email inquiries in a timely manner
  • Administrative support
  • Process Excel files / Google Sheets files in accordance with specific weekly, monthly, or quarterly tasks. These include generating reports related to course completions, sales, payments received, and licensee data.
  • Conduct a handful of outgoing calls each week to customers who are missing information from their profiles
  • Complete updates to curriculum, including formatting and adding images/audio to slides. Review course content to check for grammatical/spelling errors, and general room for improvement.
  • Light Accounts Receivable and Accounts Payable tasks, including emailing invoices, approving check orders, following up on outstanding invoices, and applying checks.
  • Availability for an occasional Saturday (approx. 1/month) in-person to help facilitate a classroom training (taking attendance and answering questions). *Additional pay for these days: $250 for roughly 6 hrs.*
  • Additional tasks or projects as identified.

Hours:
Monday through Friday, 8:00a-5:00p. Work from home in your home office.
The ideal candidate will be available in-person for an occasional Saturday classroom session (approx. once per month). *Additional pay, including travel expenses, for these days.* Locations may vary, but will primarily be in Taunton, MA.
Pay:
$18/hr. plus quarterly performance bonuses totaling up to $1,000.00
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