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Customer Experience Operations Manager Jobs in Prospect, KY

Amazon

Operations Manager

Louisville, KY · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

3M HEALTHCARE

Operations Manager

Louisville, KY · On-site

$95 - $130/hr

The Operations Manager leads day‑to‑day plant operations to ensure safe, efficient, and ... and high customer satisfaction. Qualifications * 8-10 years of progressive experience in ...

ShipMonk

Operations Manager

Louisville, KY · On-site

Operational experience and knowledge across two or more functional areas of e-commerce, warehousing ... Ability to manage, motivate, direct, lead, train and develop other leaders and team members

ShipMonk

Operations Manager

Louisville, KY

Operational experience and knowledge across two or more functional areas of e-commerce, warehousing ... Ability to manage, motivate, direct, lead, train and develop other leaders and team members

CTDI

Operations Manager

Jeffersonville, IN · On-site

$60 - $90/hr

Communicates effectively with Corporate management and customers to ensure adherence to Service ... Required Skills and Experience * Minimum 5+ years of leadership experience (preferably in a high ...

Totally About Houses

Operations Manager

Louisville, KY · On-site

... seller experience. You'll oversee day-to-day operations, ensuring every client's journey is ... In this role, you'll lead a dedicated VA team, empowering them to deliver outstanding customer ...

SAIA

Operations Manager

Louisville, KY · On-site

You'll see it in our commitment to our people, customers, and community. You'll feel it in the ... Bachelor's degree in business or a related field. * 5+ years of terminal operations experience.

Saia

Operations Manager

Louisville, KY · On-site

You'll see it in our commitment to our people, customers, and community. You'll feel it in the ... Bachelor's degree in business or a related field. * 5+ years of terminal operations experience.

Kencogroup

Operations Manager

Jeffersonville, IN · On-site

Manages customer inventory, utilizing sound security policies and procedures consistent with good ... Minimum of five years of experience in warehousing, distribution, or related required. Minimum of ...

Kenco

Operations Manager

Jeffersonville, IN · On-site

Manages customer inventory, utilizing sound security policies and procedures consistent with good ... Minimum of five years of experience in warehousing, distribution, or related required. Minimum of ...

Kuert Concrete Inc

Operations Manager

Jeffersonville, IN · On-site

$85 - $130/hr

... customer relationships, and ensure all work meets or exceeds company standards for quality and ... A minimum of ten (10) years of operational experience with thorough knowledge of estimating ...

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All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Prospect, KY

Customer Experience Operations Manager information

See Prospect, KY salary details

$40.8K

$113.3K

$124.1K

How much do customer experience operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer experience operations manager in Prospect, KY is $113,299.00, according to ZipRecruiter salary data. Most workers in this role earn between $122,800.00 and $122,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What job categories do people searching Customer Experience Operations Manager jobs in Prospect, KY look for?

The top searched job categories for Customer Experience Operations Manager jobs in Prospect, KY are:

What cities near Prospect, KY are hiring for Customer Experience Operations Manager jobs?

Cities near Prospect, KY with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Prospect, KY as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $113,299 per year, or $54.5 per hour.

Operations Manager

Amazon

Louisville, KY • On-site

Full-time

Re-posted 9 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,151 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers

Job description

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent.

You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door

Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.
Key job responsibilities
Key Responsibilities and Job Elements:
-Support, mentor, and motivate your salaried and hourly workforce
-Lead large-scope projects with site and regional impact
-Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
-Manage safety, quality, productivity, and customer delivery promises
-Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
-Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
-Stand/walk for up to 12 hours during shifts
-Work in an environment where the noise level varies and can be loud
-Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
-Continuously climb and descend stairs (applies to sites with stairs)

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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