Customer Experience Operations Manager Jobs in Myrtle Point, OR

At Landis+Gyr, we're helping shape the future of energy-making it more intelligent, resilient, and sustainable.

As a global energy technology leader, we're accelerating the energy evolution through purposeful innovation and trusted partnerships. Trusted by more than 2,000 utilities worldwide, our intelligent solutions connect devices, data, and decisions across the grid, helping customers modernize infrastructure, optimize operations, and deliver energy that is more reliable, resilient, accessible, safe, and sustainable.

Behind every solution is a team of approximately 3,300 employees across more than 40 countries who are passionate about solving complex challenges, driving innovation, and making a meaningful impact for our utility customers and the communities they serve.

Join Team Green and help shape the future of intelligent energy.

Area Sales Manager - Position is based in central U.S.  This role will cover Minnesota, Wisconsin, North and South Dakota - must live in one of these states. 

Key Responsibilities:

   Meet or exceed annual sales goals, manage distribution territory, and overall customer experience. 
   Maintains current knowledge of Industry trends, revenue opportunities, sales channels, outcomes-based solutions, and competitor offerings.
   Create a multi-year growth strategy and account pipeline jointly with distribution. leadership, and manages plan execution.
   Maintain annual touchpoint with existing customers and revenue opportunities to expand business.
   Active in direct and distributor sales opportunities
   Maintain assigned customer relations.
   Provide portfolio support by using product, software, and service knowledge.
   Channel management and coordination of distributor performance reviews
   Pre-sales opportunity qualification and position portfolio with value selling and outcomes-based solutions to influence new revenue opportunities.
   Manage Customer Relationship Management (CRM) with frequent account updates.
   Engage and coordinate conflict resolution.
   Participate in contract negotiations.
   Participation in industry events and trade shows
   Good communication and effective working relations exist with channel partners and other departments.
   Provide recommendations for portfolio development, placement, and promotions are made as appropriate.
   Performs other duties or responsibilities as assigned or required.
   Supports and adheres to the Company's core values.
   Supports and adheres to the Company's Code of Conduct and Ethics Policy.
   Represent the Company in a positive, professional manner when working with both internal and external customers.

Knowledge, Skills, and Abilities:

   Solid understanding of electric, gas, and water utilities, meter, IoT, communications, and AMI Smart Grid technologies. 
   Ability to organize, coordinate, and manage multiple opportunities simultaneously.
   Strong Listening, oral/written communication, and presentation skills
   Solid analytical and technical abilities
   Strong knowledge of the company's products, software, and services.
   Solid knowledge of channel development strategies
   Thorough understanding of sales functions.
   Ability to recognize opportunities and potential Issues and take proactive measures
   Computer skills that include Microsoft Office
   Ability to work both independently and on a team

Accountabilities:

   Meet or exceed sales goals, manage distribution territory, and overall customer experience. 
   Maintains current knowledge of Industry trends, opportunities, channels, outcomes-based solutions, and competitors to support the Identification of business development opportunities.
   Create a multi-year growth strategy and account pipeline jointly with distribution. leadership, and manage plan execution.
   Maintain annual touchpoint with existing customers and revenue opportunities to expand business.
   The Company's professional reputation is projected in all sales contracts.
   Management is appropriately informed of significant problems, area activities, and competitive conditions.

Education and Experience:

   Bachelor's Degree 
   5-7+ years of sales experience in the electrical industry
   Must possess a valid driver's license and passport to travel both domestically and internationally

As a part of the Landis+Gyr family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.

Pay is in the range of $85,490 - $121,393 per year. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. All candidates are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We're committed to shaping a better future for everyone. Join Team Green and be part of what's next in energy. #TeamGreen