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Customer Experience Manager Jobs in Inman, SC (NOW HIRING)

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Customer Experience Manager information

See Inman, SC salary details

$20.8K

$49.3K

$85.9K

How much do customer experience manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for customer experience manager in Inman, SC is $49,336.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,900.00 and $59,500.00 per year, depending on experience, location, and employer.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What cities near Inman, SC are hiring for Customer Experience Manager jobs?

Cities near Inman, SC with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Inman, SC as of September 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $49,336 per year, or $23.7 per hour.

Delivery & Customer Experience Specialist

Shelby, NC • On-site

Kimbrell's Home Furnishings
See more jobs at Kimbrell's Home Furnishingsexternal

$14 - $18.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Benefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts

Delivery & Customer Experience Specialist

Job Summary:

The Delivery & Customer Experience Specialist is responsible for safely delivering and setting up furniture while providing an exceptional white-glove customer experience. This role serves as the final in-home touchpoint, directly influencing customer satisfaction, brand perception, and long-term loyalty. In addition to delivery duties, the position supports showroom operations, warehouse functions, and customer account activities to ensure a seamless, customer-centric experience across all interactions.
Essential Duties and Responsibilities:

·         Deliver, assemble, and set up furniture in customers’ homes with a high level of care and professionalism
·         Safely load, secure, transport, and maneuver merchandise while protecting customer homes and property
·         Verify delivery accuracy, obtain customer signatures, and confirm satisfaction with delivered products
·         Document and report damaged or missing items and escalate customer concerns as needed
·         Provide exceptional customer service and represent the brand professionally in all interactions
·         Support showroom operations by merchandising, moving, and maintaining clean, organized, and visually appealing displays
·         Assist with inventory movement between warehouse and showroom and help maintain accurate product placement
·         Support warehouse activities including receiving, staging, and organizing merchandise
·         Assist with customer account follow-ups, collection efforts, and authorized repossessions in compliance with company policies
·         Operate delivery vehicles safely, perform routine inspections, and report maintenance needs
·         Assess and document service issues, capturing detailed information and communicating findings to management
·         Perform other duties as assigned
Knowledge, Skills, Competencies and Abilities:

·         Strong customer service and communication skills
·         Ability to deliver a high-quality, white-glove customer experience
·         Basic mechanical aptitude for furniture assembly
·         Attention to detail and accuracy in documentation
·         Problem-solving skills with sound judgment and escalation awareness
·         Ability to work independently and as part of a team
·         Strong organizational and time management skills
·         Professionalism and ability to represent the brand positively
Required Qualifications:

·         High school diploma or equivalent preferred; equivalent combination of education and experience will be considered
·         Valid driver’s license with an acceptable driving record
·         Ability to safely operate delivery vehicles
·         Ability to lift and carry 10–100+ pounds regularly
·         Physical ability to bend, lift, push, and pull frequently
·         Ability to work indoors and outdoors in varying conditions
·         Ability to navigate routes using maps or GPS
·         Availability for full-time work, including weekends as needed
·         Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs
About Kimbrell’s Furniture:
At Kimbrell’s Furniture, our founder’s vision continues to guide everything we do: “Our passion is to improve the happiness and well-being of others through home furnishings.” This purpose shapes how we serve our customers, support our communities, and collaborate as a team every day.
No matter your role, you are part of something bigger. Together, we create spaces that bring comfort, joy, and connection into people’s homes while building a supportive, values-driven workplace where individuals can grow, contribute, and thrive. If you’re looking for more than just a job—if you’re looking to make an impact—we invite you to be part of the Kimbrell’s team.
Kimbrell’s Furniture is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.