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Customer Experience Associate Jobs in Denver, NC

Go Rentals

Guest Experience Associate

Charlotte, NC · On-site

$19/hr

The Guest Experience Associate - Carcierge is the face of Go Rentals, a guest-facing luxury ... Experience in sales and customer service * Must be 21 years of age or older * Excellent ...

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Customer Experience Associate information

See Denver, NC salary details

$9

$17

$22

How much do customer experience associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer experience associate in Denver, NC is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.57 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.
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What are the most commonly searched types of Customer Experience jobs in Denver, NC?

The most popular types of Customer Experience jobs in Denver, NC are:

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The top searched job categories for Customer Experience Associate jobs in Denver, NC are:

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Cities near Denver, NC with the most Customer Experience Associate job openings:

Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Denver, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $35,649 per year, or $17.1 per hour.

Customer Experience Associate

Renewal by Andersen

Charlotte, NC • On-site

$16.25 - $21.75/hr

Full-time

Posted 15 days ago

Renewal By Andersen rating

8.3

Company rating: 8.3 out of 10

Renewal By Andersen

Based on 151 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 97,022 frontline employees who took The Breakroom Quiz

The best things about working at Renewal By Andersen

  • 94%

    94% say it is easy to take sick days

    say it is easy to take sick days

  • 91%

    91% say they get paid time off

    say they get paid time off

  • 91%

    91% say it’s easy to book vacation

    say it’s easy to book vacation

Featured by Renewal By Andersen, based on 151 Breakroom Quiz responses from their frontline employees

Job description

Summary  

As a Customer Experience Associate, you will be responsible for managing and enhancing the overall customer experience during and after the sales process. This role involves effective communication, problem-solving, and collaboration with various internal teams to address customer inquiries, resolve issues, and ensure a seamless customer journey. 

Qualification Requirements 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Minimum Qualifications 

  • Associates degree or equivalent work experience 

  • 2-3 years of customer care experience/management 

Knowledge, Skills, and Abilities  

  • Must be able to maintain professionalism and respectful demeanor with customers  

  • Must be advanced with Outlook 

  • Must be advanced with Microsoft Excel and able to understand reporting from the information 

  • Must have knowledge of ZenBooker (scheduling system) 

  • Must have experience in Sales Force 

  • Organizational skills, follow up, and attention to detail 

  • Must be able to organize & prioritize  

  • Flexible and resilient to adapt to multiple demands, shifting priorities, and changing business conditions  

  • Ability to work independently 

 

Essential Functions 

  • Partner with our sales staff to serve as point of contact for customers 

  • Works well in call center environment 

  • Build rapport with customers by maintaining constant contact via phone, email, or text 

  • Drive the highest standards of ethical behavior by providing accurate information throughout the customer experience 

  • Multi-task effectively in a high-volume environment while maintaining a positive attitude 

  • Deliver high levels of empathy and trust to customers  

  • Provide clear and consistent communication 

  • Present a WOW factor with each customer interaction 

  • Other job duties as assigned 

Physical Demands 

  • Sitting for Extended Periods  

  • Computer Use  

  • Meetings and Collaboration 

  • Telephone Communication 

  • Document Handling 

  • Communication 

  • Ability to lift up-to 15lbs

  • Occasional Travel 

Work Environment  

  • Office Setting: The work is typically conducted in an office environment with access to computers, phones, and other necessary tools for managing customer interactions. 

  • Customer Service Center: Customer Experience Associates often work in a designated customer service center or department within the company's office. 

  • Multitasking and Time Management: Customer Experience Associates may need to handle multiple customer inquiries simultaneously, requiring effective multitasking and time management skills. 

  • Training and Development: Participation in training programs to stay updated on products, services, and customer service best practices. 

  • Technology Use: Regular use of customer relationship management (CRM) systems, ticketing systems, and other technology tools to manage customer interactions and record details. 

  • Adherence to Policies and Procedures: Ensuring that customer interactions adhere to company policies, industry regulations, and ethical standards. 

  • Cross-Functional Collaboration: Close collaboration with various departments, including sales, marketing, operations, technology, and other relevant teams to align customer experience strategies with overall business goals. 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position.  All employees may have other duties assigned at any time. 

Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. Renewal by Andersen was founded with a mission to redefine the industry and to offer a different—and better—window-replacement experience. Renewal by Andersen has 10 company-owned locations and over 50 independently owned “affiliates” across the United States. 

S&L Windows is a Renewal by Andersen affiliate that operates in three markets: Charlotte, NC; Columbia, SC; and Greenville/Asheville/Spartanburg. S&L Windows prides itself on being an experienced, reliable partner for its customers by offering superior products and operating with a Green Diamond service mindset. As a family-owned and operated business, S&L Windows is an active member of the community and routinely engages in charitable work through more than a dozen nonprofit organizations. 

Renewal by Andersen and S&L Windows are proud equal-opportunity employers. We are committed to fair hiring practices and to creating a welcoming environment for all team members. 

Employment Type: FULL_TIME

Working at Renewal By Andersen

Perks for frontline workers

From Renewal By Andersen, via Breakroom

  • Flexible Scheduling

  • Career Growth

  • Paid Training

  • Friendly Environment

  • Employee Recognition

  • Strong Team-Building

About Renewal By Andersen, in their own words

From Renewal By Andersen

Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

Learn more about the benefits of Renewal by Andersen’s Signature Service:

Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

Company values

From Renewal By Andersen

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

Diversity and inclusion statement

From Renewal By Andersen

Be Renewal. Be You.

We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.

What Renewal By Andersen employees say

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