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Customer Experience Associate Jobs in Brighton, MA

PNC

Client Experience Associate

Framingham, MA

$40K - $67K/yr

As a Full Time Client Experience Associate within PNC's retail branch banking organization, you ... Delivers a unique customer experience aimed at improving customer financial wellbeing and creating ...

PNC Bank

Client Experience Associate

Framingham, MA · On-site

$40K - $67K/yr

As a Full Time Client Experience Associate within PNC's retail branch banking organization, you ... Delivers a unique customer experience aimed at improving customer financial wellbeing and creating ...

PNC Bank

Client Experience Associate

Burlington, MA · On-site

$40K - $67K/yr

As a Full Time Client Experience Associate within PNC's retail branch banking organization you will ... Delivers a unique customer experience aimed at improving customer financial wellbeing and creating ...

Retro Fitness

Member Experience Associate

Cambridge, MA · On-site

$15/hr

Member Experience Associate At Retro Fitness, "Get Real" is our promise of offering an honest ... Aim to exceed customer expectations at every opportunity * Make eye contact with customers * Smile ...

Retro Fitness

Member Experience Associate

Cambridge, MA · On-site

$15/hr

Member Experience Associate At Retro Fitness, "Get Real" is our promise of offering an honest ... Aim to exceed customer expectations at every opportunity * Make eye contact with customers * Smile ...

PNC

Client Experience Associate

Burlington, MA

$40K - $67K/yr

As a Full Time Client Experience Associate within PNC's retail branch banking organization you will ... Delivers a unique customer experience aimed at improving customer financial wellbeing and creating ...

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Customer Experience Associate information

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How much do customer experience associate jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer experience associate in Brighton, MA is $20.19, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.08 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.
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Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Brighton, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $42,004 per year, or $20.2 per hour.

Retail Customer Experience Associate

Jones Road Beauty

Boston, MA • On-site

$16.50 - $19/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

About Jones Road

Jones Road Beauty was founded by makeup artist Bobbi Brown on the philosophy that the world doesn’t need more beauty products. It needs better beauty products. Clean, strategic, high-grade formulations that work on every skin type and tone—and that are as simple to use as they are to master. Jones Road is a lifetime of beauty knowledge, distilled.


About the role

Jones Road Beauty is looking for an energetic and customer-oriented Retail Sales and Support Associate to join our team at our Chestnut Hill store. This role reports to the Store Manager. In this role, you will engage with customers, assist their needs, restock inventory, maintain store cleanliness, process transactions, and handle inquiries. We are seeking a people-first professional who has a passion for providing exceptional customer service where the ideal candidate can thrive in a fast-paced environment and is dedicated to creating a positive shopping experience for our customers.


What you’ll do:

Customer Service

  • Champion the Jones Road brand and deliver exceptional customer service, ensuring a positive and personalized experience
  • Create a warm and inviting atmosphere, establishing a personal connection with each customer
  • Uphold the brand's artistry, passion, and productivity standards while assisting customers and maintaining the shop floor
  • Address any guest concerns promptly, ensuring appropriate actions are taken and notifying a manager when necessary
  • Support in managing walk in foot traffic and maintain the line management queue for appointments and assistance
  • Provides information on store services and products
  • Handle phone inquiries, direct calls, and offer basic information
  • Deliver personalized service by asking open-ended questions, understanding customer needs, and processing transactions through the POS system

Sales

  • Actively contribute to achieving monthly sales targets by effectively promoting and selling products to customers
  • Participates in driving monthly sales as well as in supporting store events
  • Welcome and engage customers and offer to service clients’ and pull their product needs as well as directing them through the store.


Team Work

  • Foster a cooperative and respectful relationship with retail colleagues, promoting open communication, professionalism, and creativity.

Operations

  • Work efficiently and accurately under time pressure, ensuring the store is customer-ready throughout business hours.
  • Maintain excellent store hygiene standards, including cleaning display units, brushes, tools, testers, etc., and restocking makeup stations after each use.
  • Assist with inventory management, including weekly and monthly stock counts and timely replenishments on the sales floor.
  • Aid in receiving packages or guiding delivery services to the store
  • Adhere to store standards and policies consistently


What you’ll bring

  • High School Diploma required, experience in hospitality-related field or retail preferred
  • 1-2 years of experience in customer-facing retail or the service industry
  • Excellent verbal communication skills, with the ability to influence and convey messages clearly and concisely
  • Strong ability to work independently and collaboratively as part of a team
  • Flexibility in schedule, including availability for work on days, weekends and holidays
  • Physical capability to stand and walk for the duration of a shift (up to 8 hours)
  • Ability to lift objects weighing up to 25 pounds
  • Willingness to stoop, bend and squat for cleaning and stocking duties on the sales floor and non-sales areas



Jones Road Beauty is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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