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Customer Experience Associate Jobs in Arizona (NOW HIRING)

Benepass, Inc.

Manager, Customer Experience

Chandler, AZ · On-site

$100 - $125/hr

... Customer Experience Associates across multiple support channels. You will own the day-to-day ... performance of the team, ensuring we deliver fast, high-quality, and consistent support while ...

Benepass

Manager, Customer Experience

Chandler, AZ · On-site

... Customer Experience Associates across multiple support channels. You will own the day-to-day ... performance of the team, ensuring we deliver fast, high-quality, and consistent support while ...

Kiln

Member Experience Associate

Phoenix, AZ · On-site

$18/hr

As aMember Experience Associate, you'll be the first point of contact for Kiln members and guests ... Experience in office management, customer service, or administrative roles. * Strong communication ...

Kiln

Member Experience Associate

Phoenix, AZ · On-site

$18/hr

As a Member Experience Associate, you'll be the first point of contact for Kiln members and guests ... Experience in office management, customer service, or administrative roles. * Strong communication ...

Kiln

Member Experience Associate

Phoenix, AZ · On-site

$18/hr

As a Member Experience Associate , you'll be the first point of contact for Kiln members and guests ... Experience in office management, customer service, or administrative roles. * Strong communication ...

Saks OFF 5TH

Customer Experience Lead

Tucson, AZ · On-site

The Customer Experience Lead will hold their direct associate reports accountable using Connected Coaching to ensure all selling floor associates drive the appropriate key performance indicators and ...

Saks OFF 5TH

Customer Experience Lead

Tucson, AZ

The Customer Experience Lead will hold their direct associate reports accountable using Connected Coaching to ensure all selling floor associates drive the appropriate key performance indicators and ...

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Customer Experience Associate information

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$9

$17

$23

How much do customer experience associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer experience associate in Arizona is $17.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $19.71 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.
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What are the most commonly searched types of Customer Experience jobs in Arizona?

The most popular types of Customer Experience jobs in Arizona are:

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For Customer Experience Associate jobs in Arizona, the most frequently searched job titles are:

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Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $35,916 per year, or $17.3 per hour.

Healthcare Associate (Onsite), Amazon One Medical Customer Care

Amazon

Tempe, AZ • On-site

$15.75 - $21/hr

Full-time

Re-posted 17 hours ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,151 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers

Job description

Amazon One Medical is a human-centered, technology-powered primary care organization dedicated to making high-quality healthcare more accessible, affordable, and convenient. We deliver care through a national network of 214 medical offices across more than 20 U.S. markets, alongside 24/7 on-demand virtual services

Our membership-based model serves both individual consumers and employees at over 7,000 companies. Since becoming a publicly traded company in 2020, Amazon One Medical has continued to grow and innovate. We are committed to building a diverse and inclusive team while fostering a collaborative environment focused on delivering exceptional care to our patients, providers, and partners.
We are seeking passionate, service-oriented individuals to support our mission of transforming the primary care experience

As a Healthcare Associate, you will play a key role in delivering high-quality, patient-centered support by managing inquiries through phone and web-based tools using our CI-CARE communication framework. In this role, you will help ensure patients receive timely, compassionate, and effective assistance with scheduling, billing, and navigating the healthcare system. We are looking for innovative problem-solvers with strong administrative and customer service skills who are eager to make a meaningful impact in healthcare.


This is a full-time, hourly, in-person position based at the Amazon One Medical Customer Care Center in Tempe, AZ.
Key job responsibilities
- Follow HIPAA rules to protect patient privacy in all interactions and communications.
- Handle incoming and outgoing patient calls and messages related to insurance, billing, appointment scheduling, and fax management.
- Manage medical records, prior authorizations, referrals, and coordinate care with pharmacies, labs, specialists, and insurance providers.
- Work with providers and operations teams to complete urgent patient care tasks and escalate critical issues to the virtual medical team when necessary.
- Communicate clearly and kindly to ensure a positive patient experience and calmly resolve any concerns.
- Use technology tools like phone systems (NICE), Slack, G Suite, Zoom, and the 1Life Electronic Medical Record System to manage communication and daily tasks.
- Support team growth by actively participating in meetings and huddles, helping solve problems, and assisting in-office providers with urgent patient needs.
A day in the life
Imagine a workday where your communication skills and empathy directly impact patient well-being. You'll be the supportive voice guiding patients through scheduling, billing, and healthcare navigation, using cutting-edge communication tools to deliver exceptional service.
About the team
We are a collaborative, patient-centered group committed to making healthcare more accessible and compassionate

Our team values innovation, inclusivity, and the power of human connection in delivering outstanding medical support.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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