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Customer Experience Assistant Jobs in Virginia (NOW HIRING)

SPINX Company

Customer Experience Specialist

Newport News, VA · On-site

$16.25 - $20.25/hr

In this customer experience and sales role you will be working with prospects, applicants, and current residents to assist finding the absolute best home for their unique needs and create exceptional ...

Balfour Beatty

Customer Experience Specialist

Newport News, VA · On-site

$16.25 - $20.25/hr

In this customer experience and sales role you will be working with prospects, applicants, and current residents to assist finding the absolute best home for their unique needs and create exceptional ...

SPINX Company

Customer Experience Specialist

Virginia Beach, VA · On-site

$15.75 - $19.75/hr

In this customer experience and sales role you will be working with prospects, applicants, and current residents to assist finding the absolute best home for their unique needs and create exceptional ...

Weis Markets

Customer Experience Associate

Fredericksburg, VA · On-site

$16.25 - $21.75/hr

... The Customer Experience Associate is responsible for the functions below, in addition to other ... May also be called upon to assist in other departments. SUPERVISORY RESPONSIBILITIES This position ...

Weis

Customer Experience Associate

Fredericksburg, VA

$12.77/hr

... The Customer Experience Associate is responsible for the functions below, in addition to other ... May also be called upon to assist in other departments. SUPERVISORY RESPONSIBILITIES This position ...

Weis

Customer Experience Associate

Fredericksburg, VA

$16.25 - $21.75/hr

... The Customer Experience Associate is responsible for the functions below, in addition to other ... May also be called upon to assist in other departments. SUPERVISORY RESPONSIBILITIES This position ...

Weis

Customer Experience Associate

Fredericksburg, VA

$12.77/hr

... The Customer Experience Associate is responsible for the functions below, in addition to other ... May also be called upon to assist in other departments. SUPERVISORY RESPONSIBILITIES This position ...

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All JobsCustomer Experience JobsCustomer Experience Assistant JobsCustomer Experience Assistant Jobs in Virginia

Customer Experience Assistant information

See Virginia salary details

$28.2K

$40.3K

$52.6K

How much do customer experience assistant jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer experience assistant in Virginia is $40,339.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $44,300.00 per year, depending on experience, location, and employer.

How does a customer experience assistant typically collaborate with other departments to resolve customer issues?

Customer Experience Assistants often work closely with teams such as sales, technical support, and product management to resolve complex customer issues. When a customer inquiry goes beyond basic troubleshooting, the assistant coordinates with the appropriate department to gather accurate information or escalate cases as needed. Effective communication and teamwork are essential, as these collaborations ensure that customers receive prompt, thorough solutions. This cross-functional approach also helps Customer Experience Assistants build strong relationships within the organization and gain insights into different business areas.

What are the key skills and qualifications needed to thrive as a customer experience assistant, and why are they important?

To thrive as a Customer Experience Assistant, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is typically required. Outstanding communication, patience, and a positive attitude help you exceed customer expectations and resolve issues effectively. These skills ensure customers receive excellent service, fostering loyalty and enhancing the company's reputation.

Do customer experience assistants jobs require a degree?

Customer Experience Assistant roles typically do not require a formal degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with customer service tools, and some positions may offer on-the-job training.

What is a customer experience assistant?

Customer Experience Assistants are professionals who interact directly with customers to ensure they have a positive experience with a company’s products or services. Their responsibilities typically include responding to inquiries, resolving complaints, providing information, and sometimes assisting with sales or technical support. They play a key role in building customer loyalty and representing the company's values. Customer Experience Assistants work across various industries, including retail, hospitality, and online services. Strong communication and problem-solving skills are essential for success in this role.

What is the difference between Customer Experience Assistant vs Customer Service Representative?

AspectCustomer Experience AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentRetail stores, call centers, online support platformsCall centers, retail, corporate offices
Employer & Industry UsageRetail, hospitality, e-commerceTelecommunications, retail, banking
Common Search & Comparison IntentUnderstanding roles in customer experience and supportHandling customer inquiries and issues

The Customer Experience Assistant focuses on enhancing overall customer satisfaction and engagement, often working across multiple touchpoints. In contrast, the Customer Service Representative primarily handles direct customer inquiries and resolves issues. While both roles require strong communication skills and customer-focused credentials, the Customer Experience Assistant typically emphasizes proactive engagement and experience improvement, whereas the Customer Service Representative concentrates on reactive support.

What are the most commonly searched types of Customer Experience jobs in Virginia?

The most popular types of Customer Experience jobs in Virginia are:

What cities in Virginia are hiring for Customer Experience Assistant jobs?

Cities in Virginia with the most Customer Experience Assistant job openings:

Customer Experience Assistant jobs near you
Infographic showing various Customer Experience Assistant job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $40,339 per year, or $19.4 per hour.

Customer Experience Specialist

SPINX Company

Newport News, VA • On-site

$16.25 - $20.25/hr

Other

Medical, Dental, Life, Retirement, PTO

Re-posted yesterday

Spinx rating

5.3

Company rating: 5.3 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

26th of 47 rated convenience stores

Job description

Who we are
At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care-about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.
Our Benefits
  • Discretionary bonuses
  • Medical and Dental Insurance 1st of the month following employment
  • Health, Flexible Spending and Dependent Care Accounts
  • Company paid life insurance
  • 401K plan with employer matching
  • Robust PTO to include, sick, floating holidays, vacation, and personal days
  • 2 Volunteer Days per year
  • Company paid short-term and long- term disability, parental leave.
  • And more!
About the role
A Customer Experience Specialist is integral to delivering exceptional living experiences, with responsibility for a wide variety of property marketing, sales, and customer engagement activities. First impressions about our communities often start with our Customer Experience Specialists-the community ambassadors creating buzz and excitement about the property and the exceptional living experience we deliver. In this customer experience and sales role you will be working with prospects, applicants, and current residents to assist finding the absolute best home for their unique needs and create exceptional living experience during their residency with robust engagement. In addition, guiding them through the application, leasing, move-in, renewal, or move-out processes.
What you'll be doing
  • Manage and respond to all community inquiries, in accordance to our Exceptional Living Policies
  • Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions.
  • Create Exceptional Living experiences during every customer and resident encounter.
  • Attract new prospects to become future residents, through outreach and advertising using our unique selling features. Manage and respond to all community inquiries.
  • Follow up with all qualified prospects, in accordance to our company Exceptional Living policy.
  • Responsible to renew residents at end of lease terms where required.
  • Monitor, communicate and manage the prospective resident waitlist, in accordance with company policy.
  • Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed.
  • Create memorable first impressions by preparing property for daily showings, including opening/closing model units and amenities.
  • Conduct pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software.
  • Create, coordinate, attend and assist with Lifeworks events and activities as required
  • Be knowledgeable of community lease agreement and community policies so you can assist with resident needs and inquiries.
  • Conduct Market Surveys to compare competition weaknesses and advantages.
  • Understand company software usage and policies.
Typical Physical Demands: Regularly use hands to manipulate tools, controls, phones and computer keyboard. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 20 lbs.
Typical Work Conditions: Work is performed in an office. Employee frequently interacts directly with community management, facilities management, residents and other staff members during the workday.
Who we're looking for
  • High School diploma or GED required.
  • Minimum of one (1) year of customer service skills. Property Management or Hospitality experience preferred
  • Strong people management and leadership skills
  • Solid interpersonal, customer relations and communication skills
  • Experience in Microsoft Office - Outlook, Word Excel
  • Possession of a valid state issued Driver's License and safe driving record are required.

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.
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