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Customer Experience Assistant Jobs in Nebraska (NOW HIRING)

Q2

Customer Experience Manager

Lincoln, NE · On-site

  • Medical

SUMMARY Q2 is seeking a Customer Experience Manager who will reportto theCustomer Experience Team ... Monitor coordination with any Development work required to ensure project timeliness. Assist CSM ...

Burlington

Customer Experience Lead - Full Time

Lincoln, NE · On-site

$16/hr

  • Medical

  • Retirement

  • PTO

As a Customer Experience Lead, you'll play a key role in delivering a positive and engaging ... Partner with store leadership to identify and address service or execution opportunities * Assist ...

Q2

Senior Customer Experience Manager

Lincoln, NE · On-site

  • Medical

SUMMARY The Senior Customer Experience Manager applies company practices and procedures in ... Monitor coordination with any Development work required to ensure project timeliness. Assist CSM ...

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Showing results 1-20

All JobsCustomer Experience JobsCustomer Experience Assistant JobsCustomer Experience Assistant Jobs in Nebraska

Customer Experience Assistant information

See Nebraska salary details

$25.6K

$36.6K

$47.6K

How much do customer experience assistant jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer experience assistant in Nebraska is $36,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,600.00 and $40,100.00 per year, depending on experience, location, and employer.

How does a customer experience assistant typically collaborate with other departments to resolve customer issues?

Customer Experience Assistants often work closely with teams such as sales, technical support, and product management to resolve complex customer issues. When a customer inquiry goes beyond basic troubleshooting, the assistant coordinates with the appropriate department to gather accurate information or escalate cases as needed. Effective communication and teamwork are essential, as these collaborations ensure that customers receive prompt, thorough solutions. This cross-functional approach also helps Customer Experience Assistants build strong relationships within the organization and gain insights into different business areas.

What are the key skills and qualifications needed to thrive as a customer experience assistant, and why are they important?

To thrive as a Customer Experience Assistant, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is typically required. Outstanding communication, patience, and a positive attitude help you exceed customer expectations and resolve issues effectively. These skills ensure customers receive excellent service, fostering loyalty and enhancing the company's reputation.

Do customer experience assistants jobs require a degree?

Customer Experience Assistant roles typically do not require a formal degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with customer service tools, and some positions may offer on-the-job training.

What is a customer experience assistant?

Customer Experience Assistants are professionals who interact directly with customers to ensure they have a positive experience with a company’s products or services. Their responsibilities typically include responding to inquiries, resolving complaints, providing information, and sometimes assisting with sales or technical support. They play a key role in building customer loyalty and representing the company's values. Customer Experience Assistants work across various industries, including retail, hospitality, and online services. Strong communication and problem-solving skills are essential for success in this role.

What is the difference between Customer Experience Assistant vs Customer Service Representative?

AspectCustomer Experience AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentRetail stores, call centers, online support platformsCall centers, retail, corporate offices
Employer & Industry UsageRetail, hospitality, e-commerceTelecommunications, retail, banking
Common Search & Comparison IntentUnderstanding roles in customer experience and supportHandling customer inquiries and issues

The Customer Experience Assistant focuses on enhancing overall customer satisfaction and engagement, often working across multiple touchpoints. In contrast, the Customer Service Representative primarily handles direct customer inquiries and resolves issues. While both roles require strong communication skills and customer-focused credentials, the Customer Experience Assistant typically emphasizes proactive engagement and experience improvement, whereas the Customer Service Representative concentrates on reactive support.

What are the most commonly searched types of Customer Experience jobs in Nebraska? The most popular types of Customer Experience jobs in Nebraska are:
What cities in Nebraska are hiring for Customer Experience Assistant jobs? Cities in Nebraska with the most Customer Experience Assistant job openings:
Customer Experience Assistant jobs near you
Infographic showing various Customer Experience Assistant job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $36,553 per year, or $17.6 per hour.

Customer Experience Associate

SES - Security Equipment Supply

Omaha, NE • On-site

$15.75 - $21/hr

Other

Medical, Dental, Vision, Retirement

Posted 10 days ago

Job description

Customer Experience Associate

Reports to: Branch Manager Location: Omaha, NE Classification: Non-Exempt

This Role Is for Someone Who…

You don't wait to be told what to do—you see what needs to be done and move. You take pride in doing things right the first time. You balance quality with speed, stay calm when priorities shift, and thrive in days where no two look the same. You're polished with customers, persuasive without being pushy, and collaborative by default.

If you're wired to deliver excellent work, adapt quickly, and take ownership—this role was built for you.

Position Overview

The Customer Experience Associate plays a critical role at the center of the branch—supporting customers, enabling sales, and keeping operations running smoothly. This position blends customer service, sales enablement, and warehouse support, requiring high attention to detail, strong soft skills, and a high sense of urgency.

You'll be the connective tissue between customers, sales, vendors, and operations—ensuring nothing slips through the cracks.

What You'll Do

Customer Service Excellence
  • Deliver consistently exceptional service to internal and external customers
  • Serve as the primary point of contact for returns, exchanges, and warranty claims
  • Assist customers at the counter and via phone with orders, quotes, and inquiries
  • Communicate proactively with branch and corporate teams to resolve issues fast
Sales Enablement & Lead Management
  • Triage and qualify inbound leads (calls, counter, email, web, referrals)
  • Route opportunities quickly and accurately to the right salesperson
  • Maintain disciplined CRM/ERP records—notes, next steps, stages, and follow-ups
  • Drive daily and weekly follow-up cadences to reduce lead leakage
  • Prepare clean, complete quote packages and track progress through conversion
Process, Tools & Continuous Improvement
  • Standardize quote and order handoffs to protect margin and accuracy
  • Maintain up-to-date sales tools, product materials, and vendor documentation
  • Support onboarding and coordinate vendor trainings at the branch level
  • Track enablement metrics and identify friction points—then suggest fixes
Warehouse & Operations Support
  • Pick, pack, ship, receive, and stock inventory accurately and efficiently
  • Maintain an organized, safe showroom and warehouse environment
  • Step in seamlessly during absences to keep operations moving

What Makes You a Fit

  • High attention to detail with a strong sense of urgency
  • Self-motivated, self-directed, and quick to learn
  • Comfortable pivoting and reprioritizing throughout the day
  • Strong communicator—professional, persuasive, and collaborative
  • Organized, dependable, and accountable for outcomes
  • Equally comfortable working independently or as part of a team

Qualifications

Required:

  • High school diploma or equivalent
  • Strong written and verbal communication skills
  • Solid time management and organizational skills
  • Proficiency with Microsoft Office and ERP/CRM systems

Preferred:

  • Some college or associate degree (business, communications, or related field)
  • Certifications in customer service, inventory management, or ERP systems

Physical & Work Environment

  • Ability to lift up to 70lbs occasionally
  • Frequent standing, walking, bending, and reaching
  • Comfortable in a fast-paced, mixed showroom/warehouse environment
  • Able to handle interruptions, shifting priorities, and peak-period hours

How Success Is Measured

  • Customer Satisfaction:95%+ satisfaction through repeat business and feedback
  • Accuracy & Efficiency:99% accuracy in orders, returns, and warehouse tasks
  • Sales Impact: Faster lead response, cleaner CRM data, improved quote turnaround
  • Communication: Proactive, clear coordination with customers and internal teams
  • Operational Excellence: Organized, safe, compliant branch operations
  • Adaptability: Seamless coverage during staffing gaps without disruption

Why Join SES? Competitive compensation: market-aligned salary + performance incentives Profit sharing & retirement: SEP IRA contributions and annual profit-sharing bonuses Health benefits: affordable medical, dental, and vision plans Career growth: ongoing development, advancement opportunities, and a promote- from-within culture

Apply