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Customer Escalation Manager Jobs in Decatur, AL (NOW HIRING)

Via Logic LLC

Site Manager Quality

Huntsville, AL · On-site

$92.30 - $166.85/hr

Customer & Supplier Interface * Serve as the primary interface with external quality stakeholders ... Effectively address escalated quality issues in a timely manner. Business Lifecycle & Reporting

Stryker Corporation

Site Manager Quality

Huntsville, AL · On-site

$92.30 - $166.85/hr

Customer & Supplier Interface * Serve as the primary interface with external quality stakeholders ... Effectively address escalated quality issues in a timely manner. Business Lifecycle & Reporting

Leidos

Site Manager Quality

Huntsville, AL · On-site

$92K - $166K/yr

Customer & Supplier Interface * Serve as the primary interface with external quality stakeholders ... Effectively address escalated quality issues in a timely manner. Business Lifecycle & Reporting

Leidos

Site Manager Quality

Huntsville, AL

Everything we do is built on a commitment to do the right thing-for our customers, our people, and ... Effectively address escalated quality issues in a timely manner. Business Lifecycle & Reporting

Benchmark

Associate Program Manager

Huntsville, AL · On-site

... customers with written corrective action to escalated issues • Work with Materials/Procurement to establish internal goals for annual inventory turns and report actual turns regularly • Assist ...

Leidos

Quality Business Area Manager

Huntsville, AL · On-site

$116K - $210K/yr

Establish and maintain a quality culture committed to performance excellence, customer mission, and ... Effectively escalated quality issues in an informative, substantive, timely and transparent manner ...

Leidos

Quality Business Area Manager

Huntsville, AL

Establish and maintain a quality culture committed to performance excellence, customer mission, and ... Effectively escalated quality issues in an informative, substantive, timely and transparent manner ...

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All JobsCustomer Escalation JobsCustomer Escalation Manager JobsCustomer Escalation Manager Jobs in Decatur, AL

Customer Escalation Manager information

See Decatur, AL salary details

$23K

$54.4K

$94.7K

How much do customer escalation manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer escalation manager in Decatur, AL is $54,371.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $65,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Escalation Manager vs Customer Service Supervisor?

AspectCustomer Escalation ManagerCustomer Service Supervisor
Primary FocusHandling complex customer escalations and resolving high-priority issuesOverseeing daily customer service operations and team management
Required SkillsAdvanced communication, problem-solving, conflict resolutionTeam leadership, customer service skills, process management
Work EnvironmentCollaborates with multiple departments to resolve escalationsManages customer service team in call centers or support centers
CertificationsCustomer service or conflict resolution certifications often preferredLeadership or supervisory certifications beneficial

The Customer Escalation Manager focuses on resolving complex and high-priority customer issues, often working across departments. In contrast, the Customer Service Supervisor manages daily team operations and ensures customer satisfaction at the operational level. Both roles require strong communication skills, but the escalation manager typically handles more advanced problem-solving scenarios.

What are the key skills and qualifications needed to thrive as a customer escalation manager, and why are they important?

To thrive as a Customer Escalation Manager, you need strong problem-solving skills, conflict resolution abilities, and a background in customer service or related fields, often supported by a bachelor's degree. Familiarity with CRM systems, ticketing platforms, and reporting tools like Salesforce or Zendesk is typically required. Exceptional communication, empathy, and resilience are essential soft skills for managing difficult conversations and high-pressure situations. These skills ensure efficient resolution of complex customer issues, maintain client satisfaction, and protect the company's reputation.

What is a customer escalation manager?

A Customer Escalation Manager is a professional responsible for handling and resolving complex customer complaints or issues that have not been resolved through standard support channels. They act as a liaison between customers and the company, ensuring that concerns are addressed promptly and effectively. Their role often involves investigating problems, coordinating with different departments, and implementing solutions to prevent future escalations. By managing critical situations, they help maintain customer satisfaction and protect the company's reputation.

How does a customer escalation manager typically collaborate with other departments to resolve complex customer issues?

Customer Escalation Managers frequently work cross-functionally, collaborating with teams such as technical support, product management, sales, and engineering to resolve customer concerns that require specialized expertise. They act as the primary liaison, ensuring that all stakeholders are aligned on the issue and that communication is clear and timely. This role demands strong relationship-building skills and the ability to coordinate resources quickly, as escalations often require swift, well-organized responses. By fostering open communication between departments, Escalation Managers help drive resolutions that maintain customer satisfaction and improve internal processes.

What job categories do people searching Customer Escalation Manager jobs in Decatur, AL look for?

The top searched job categories for Customer Escalation Manager jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Customer Escalation Manager jobs?

Cities near Decatur, AL with the most Customer Escalation Manager job openings:

Customer Escalation Manager jobs near you

District Manager

Precision Tune Auto Care - Decatur 56-05

Decatur, AL • On-site

$52K - $104K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

District Manager

Join the Precision Tune Auto Care Team!

Celebrating 50 years as a trusted leader in automotive service and a Franchise 500 top-rated brand. 

At Precision Tune Auto Care, you’ll be part of a team committed to integrity, safety, and top-quality customer service. We provide total car care—from oil changes and diagnostics to engine repairs and scheduled maintenance—and we’re passionate about keeping drivers safe on the road. If you’re looking to build your career with a proven, customer-focused brand, we’d love to have you on our team.

Store Manager – Lead Our Team to Success!

Precision Tune Auto Care is seeking a dynamic District Manager to drive sales, lead a high-performing team, and deliver exceptional customer service. If you thrive in a fast-paced automotive environment and love developing people, this is your opportunity to make an impact!

What We Offer

  • Competitive pay - $52,000 - $104,000

  • Medical, Dental, and Vision Insurance — coverage begins the 1st of the month after your hire date

  • Retirement plan enrollment available

  • Paid Time Off (PTO) to relax and recharge

  • Closed evenings and Sundays — enjoy a better work-life balance

  • 7 paid holidays off

What You’ll Do:

Strategic Leadership & Talent Development

  • Multi-Unit Oversight: Drive operational excellence and consistency across [Number] shop locations, ensuring all stores adhere to brand standards and safety protocols.

  • Bench Strength Cultivation: Identify and groom high-potential Service Managers and Shop Leads for future advancement to ensure a sustainable leadership pipeline.

  • Performance Coaching: Conduct regular "shop visits" to provide hands-on coaching to management teams, focusing on KPI improvement and employee engagement.

  • Strategic Recruitment: Partner with HR to forecast staffing needs across the district, ensuring a proactive approach to hiring skilled technicians and service advisors.

Financial & Operational Excellence

  • P&L Accountability: Analyze district-level financial reports to identify trends, control labor costs, and implement regional strategies to increase EBITA and top-line sales.

  • Asset & Inventory Management: Audit inventory integrity and high-value equipment across all locations to minimize shrink and ensure operational readiness.

  • Safety & Compliance: Enforce strict adherence to OSHA standards, environmental regulations, and company safety policies to mitigate risk and ensure a safe working environment.

  • Vendor Strategy: Negotiate and manage regional vendor relationships to optimize parts procurement costs and service speed.

Sales & Customer Growth

  • Market Expansion: Identify opportunities for market share growth within the district and support the launch of new locations or service offerings.

  • CVI Excellence: Audit the quality and consistency of Courtesy Vehicle Inspections (CVIs) to ensure customers receive comprehensive care and shops maximize ticket opportunities.

  • Fleet Partnership: Act as the primary escalation point for regional Fleet accounts, ensuring high-priority service levels and long-term contract retention.

  • Customer Advocacy: Monitor district-wide Net Promoter Scores (NPS) and online reviews, implementing corrective action plans for stores underperforming in customer satisfaction.

Administrative & Regional Support

  • Systems Integration: Lead the rollout of new POS systems, shop technologies, or operational software across the district.

  • Emergency Management: Serve as the primary point of contact for after-hours store emergencies, security alarms, or facilities issues within the region.

  • Cross-Functional Collaboration: Serve as the liaison between shop-level teams and corporate leadership to communicate vision, feedback, and operational hurdles.

What We’re Looking For:

  • Experience: 5+ years of multi-unit management experience, preferably in the automotive service, tire, or retail industries.

  • Education: Bachelor’s degree in Business Administration, Management, or a related field; or equivalent professional experience.

  • Financial Literacy: Advanced proficiency in reading and interpreting Profit & Loss (P&L) statements, with a proven track record of hitting EBITDA and revenue targets.

  • Technical Knowledge: Strong understanding of automotive shop flow, including labor hours, parts margins, and technician productivity metrics.

  • Leadership Skills: Demonstrated ability to manage "managers from a distance"—hiring, training, and holding remote teams accountable to high standards.

  • Mobility: Must possess a valid driver’s license and have the ability to travel between store locations (up to 75% of the time) within the assigned district.

  • Communication: Exceptional verbal and written communication skills, with the ability to present district performance data to executive leadership.

  •  

Physical Demands:

  • Lift and carry up to 50 lbs, frequent standing, walking, bending, kneeling, and climbing ladders.

  • Communicate clearly in person, by phone, and using computers.

  • Operate a vehicle safely and work in a fast-paced, deadline-driven environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Apply