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Customer Escalation Manager Jobs in Decatur, AL (NOW HIRING)

LG Electronics

Technical Call Center Manager

Huntsville, AL · On-site

$114K - $114K/yr

... and customer satisfaction. Responsibilities: * Review RA (Return Authorization) cases in detail ... Review, research and respond to all escalated questions from TCC agents, ASM's, VOC team and ...

PingWind

Service Desk Lead

Huntsville, AL · On-site

Required Experience: Senior IT support or service-desk experience leading customer-facing technical support operations, ticket management, escalation, SLA performance, troubleshooting, and support ...

Socket.dev

Service Desk Lead

Huntsville, AL · On-site

$97 - $135/hr

Required Experience: Senior IT support or service-desk experience leading customer-facing technical support operations, ticket management, escalation, SLA performance, troubleshooting, and support ...

PingWind, Inc.

Service Desk Lead

Huntsville, AL · On-site

$97 - $135/hr

Required Experience: Senior IT support or service-desk experience leading customer-facing technical support operations, ticket management, escalation, SLA performance, troubleshooting, and support ...

PingWind

Service Desk Lead

Huntsville, AL · On-site

Required Experience: Senior IT support or service-desk experience leading customer-facing technical support operations, ticket management, escalation, SLA performance, troubleshooting, and support ...

PingWind

Service Desk Lead

Huntsville, AL · On-site

Required Experience: Senior IT support or service-desk experience leading customer-facing technical support operations, ticket management, escalation, SLA performance, troubleshooting, and support ...

3-GIS

Support Specialist II

Huntsville, AL · On-site +1

... for customer escalations and ticket processing, including product enhancements and bugs. Cross-Team Collaboration * Work collaboratively with Sales, Product, Development, and PMO teams to ensure ...

Precision Tune Auto Care

District Manager

Decatur, AL · On-site

$52K - $104K/yr

If you're looking to build your career with a proven, customer-focused brand, we'd love to have you ... Act as the primary escalation point for regional Fleet accounts, ensuring high-priority service ...

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Showing results 21-40

All JobsCustomer Escalation JobsCustomer Escalation Manager JobsCustomer Escalation Manager Jobs in Decatur, AL

Customer Escalation Manager information

See Decatur, AL salary details

$23K

$54.4K

$94.7K

How much do customer escalation manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer escalation manager in Decatur, AL is $54,371.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $65,600.00 per year, depending on experience, location, and employer.

What is a customer escalation manager?

A Customer Escalation Manager is a professional responsible for handling and resolving complex customer complaints or issues that have not been resolved through standard support channels. They act as a liaison between customers and the company, ensuring that concerns are addressed promptly and effectively. Their role often involves investigating problems, coordinating with different departments, and implementing solutions to prevent future escalations. By managing critical situations, they help maintain customer satisfaction and protect the company's reputation.

How does a customer escalation manager typically collaborate with other departments to resolve complex customer issues?

Customer Escalation Managers frequently work cross-functionally, collaborating with teams such as technical support, product management, sales, and engineering to resolve customer concerns that require specialized expertise. They act as the primary liaison, ensuring that all stakeholders are aligned on the issue and that communication is clear and timely. This role demands strong relationship-building skills and the ability to coordinate resources quickly, as escalations often require swift, well-organized responses. By fostering open communication between departments, Escalation Managers help drive resolutions that maintain customer satisfaction and improve internal processes.

What are the key skills and qualifications needed to thrive as a customer escalation manager, and why are they important?

To thrive as a Customer Escalation Manager, you need strong problem-solving skills, conflict resolution abilities, and a background in customer service or related fields, often supported by a bachelor's degree. Familiarity with CRM systems, ticketing platforms, and reporting tools like Salesforce or Zendesk is typically required. Exceptional communication, empathy, and resilience are essential soft skills for managing difficult conversations and high-pressure situations. These skills ensure efficient resolution of complex customer issues, maintain client satisfaction, and protect the company's reputation.

What is the difference between Customer Escalation Manager vs Customer Service Supervisor?

AspectCustomer Escalation ManagerCustomer Service Supervisor
Primary FocusHandling complex customer escalations and resolving high-priority issuesOverseeing daily customer service operations and team management
Required SkillsAdvanced communication, problem-solving, conflict resolutionTeam leadership, customer service skills, process management
Work EnvironmentCollaborates with multiple departments to resolve escalationsManages customer service team in call centers or support centers
CertificationsCustomer service or conflict resolution certifications often preferredLeadership or supervisory certifications beneficial

The Customer Escalation Manager focuses on resolving complex and high-priority customer issues, often working across departments. In contrast, the Customer Service Supervisor manages daily team operations and ensures customer satisfaction at the operational level. Both roles require strong communication skills, but the escalation manager typically handles more advanced problem-solving scenarios.

How to become a customer escalation manager?

To become a customer escalation manager, candidates typically need a background in customer service, strong communication and problem-solving skills, and experience handling complex customer issues. Relevant certifications in customer service or management can be beneficial, and familiarity with CRM tools is often required. Progression usually involves gaining experience in customer support roles and developing leadership abilities.

What job categories do people searching Customer Escalation Manager jobs in Decatur, AL look for?

The top searched job categories for Customer Escalation Manager jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Customer Escalation Manager jobs?

Cities near Decatur, AL with the most Customer Escalation Manager job openings:

Customer Escalation Manager jobs near you

Client Success Representative (Remote)

Demand.com

Huntsville, AL • Remote

Full-time

Re-posted 23 days ago

Job description

Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.

Responsibilities and Duties

  • Develop and nurture relationships with selected accounts for successful campaigns.
  • Be a trusted advisor and expert in our DemandFactor offerings.
  • Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
  • Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
  • Manage account documentation, including reports and recommendations.
  • Handle post-sale account management, fostering growth through great customer service.

Qualifications

  • Excellent written and verbal communication skills with a strong connection to customer success.
  • Minimum two years of account management or customer service experience preferred.
  • Highly organized and detail-oriented, able to handle over 30 clients effectively.
  • Ability to thrive collaboratively in a team and independently with minimal supervision.
  • Strong problem-solving skills, with the ability to engage and interact with internal teams.
  • Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
  • Comfortable learning various software, from MS Office (Excel) to CRM systems.
  • Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment