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Customer Enrollment Representative Jobs (NOW HIRING)

McQuade Organization

$15.75 - $21.50/hr

* Assist clients virtually with enrolling in life insurance and supplemental benefit programs. * Explain available coverage options and answer customer questions with professionalism. * Conduct ...

McQuade Organization

$16.25 - $22.25/hr

* Assist clients virtually with enrolling in life insurance and supplemental benefit programs. * Explain available coverage options and answer customer questions with professionalism. * Conduct ...

McQuade Organization

$15.75 - $21.50/hr

* Assist clients virtually with enrolling in life insurance and supplemental benefit programs. * Explain available coverage options and answer customer questions with professionalism. * Conduct ...

McQuade Organization

$16 - $21.75/hr

* Assist clients virtually with enrolling in life insurance and supplemental benefit programs. * Explain available coverage options and answer customer questions with professionalism. * Conduct ...

McQuade Organization

$16 - $21.75/hr

* Assist clients virtually with enrolling in life insurance and supplemental benefit programs. * Explain available coverage options and answer customer questions with professionalism. * Conduct ...

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Customer Enrollment Representative information

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How much do customer enrollment representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer enrollment representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer enrollment representative do?

A Customer Enrollment Representative is responsible for guiding new customers through the process of signing up for a company's products or services. They answer questions, verify information, and ensure all necessary documentation is completed accurately. Additionally, they may provide support to resolve any enrollment issues and explain the benefits and features of the service to customers. This role is often found in industries like healthcare, utilities, and telecommunications where customer onboarding is essential.

What are some typical challenges a customer enrollment representative might face during the enrollment process, and how can they be addressed?

Customer Enrollment Representatives often encounter challenges such as addressing customer concerns about eligibility, navigating complex enrollment systems, and ensuring the accuracy of information collected. To overcome these challenges, it's important to maintain clear communication, stay up-to-date on program requirements, and utilize available support resources, such as knowledge bases or team leads. Building rapport with customers and practicing patience can also help in resolving obstacles and ensuring a smooth enrollment experience.

What are the key skills and qualifications needed to thrive as a customer enrollment representative?

Success as a Customer Enrollment Representative requires strong interpersonal skills, attention to detail, and a high school diploma or equivalent. Familiarity with CRM software, data entry systems, and basic office applications is often necessary. Outstanding communication, patience, and problem-solving abilities help build rapport and address customer concerns effectively. These competencies are essential for accurately enrolling customers, ensuring a positive experience, and supporting organizational growth.

Is a customer enrollment representative an entry level job?

Customer enrollment representative positions are often considered entry-level roles that typically require good communication skills and basic computer knowledge. Many companies offer on-the-job training, making it accessible for candidates without prior experience. However, some roles may prefer or require previous customer service experience or relevant certifications.

What is the difference between Customer Enrollment Representative vs Customer Service Agent?

AspectCustomer Enrollment RepresentativeCustomer Service Agent
Required CredentialsHigh school diploma; some roles may prefer customer service or sales experienceHigh school diploma; customer service experience often preferred
Work EnvironmentCall centers, insurance companies, utility providersRetail stores, call centers, service desks
Employer & Industry UsageInsurance, telecommunications, utilitiesRetail, telecom, hospitality
Common Search & ComparisonCustomer Enrollment Representative vs Customer Service Agent

While both roles involve interacting with customers, a Customer Enrollment Representative primarily focuses on onboarding new customers and processing enrollments, often in insurance or utility sectors. In contrast, a Customer Service Agent handles ongoing customer inquiries, support, and issue resolution. Both roles require strong communication skills and customer-focused credentials, but their core responsibilities and work environments differ slightly.

More about Customer Enrollment Representative jobs
What cities are hiring for Customer Enrollment Representative jobs? Cities with the most Customer Enrollment Representative job openings:
What states have the most Customer Enrollment Representative jobs? States with the most job openings for Customer Enrollment Representative jobs include:
What job categories do people searching Customer Enrollment Representative jobs look for? The top searched job categories for Customer Enrollment Representative jobs are:
Customer Enrollment Representative jobs near you
Infographic showing various Customer Enrollment Representative job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Enrollment Representative (Work From Home)

McQuade Organization

Nashua, NH • On-site

$16.25 - $22/hr

Full-time

Re-posted 19 days ago

Job description

  • Assist clients virtually with enrolling in life insurance and supplemental benefit programs.
  • Explain available coverage options and answer customer questions with professionalism.
  • Conduct appointments via Zoom or phone with individuals who have requested information.
  • Verify customer information and accurately complete enrollment applications.
  • Build strong relationships by providing exceptional customer service before, during, and after enrollment.
  • Maintain accurate records using the company's CRM system.
  • Follow all company guidelines, compliance standards, and licensing requirements.
  • Attend virtual training sessions, coaching meetings, and team development events.
  • Meet individual performance goals while maintaining high customer satisfaction.

If you enjoy helping people, building relationships, and working from home, this could be an excellent career opportunity.

  • Excellent verbal and written communication skills.
  • Reliable internet connection and a quiet, professional home workspace.
  • Comfortable using Zoom, email, and basic computer applications.

Apply