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Customer Enrollment Representative information

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How much do customer enrollment representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer enrollment representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Customer Enrollment Representative do?

A Customer Enrollment Representative is responsible for guiding new customers through the process of signing up for a company's products or services. They answer questions, verify information, and ensure all necessary documentation is completed accurately. Additionally, they may provide support to resolve any enrollment issues and explain the benefits and features of the service to customers. This role is often found in industries like healthcare, utilities, and telecommunications where customer onboarding is essential.

What are some typical challenges a Customer Enrollment Representative might face during the enrollment process, and how can they be addressed?

Customer Enrollment Representatives often encounter challenges such as addressing customer concerns about eligibility, navigating complex enrollment systems, and ensuring the accuracy of information collected. To overcome these challenges, it's important to maintain clear communication, stay up-to-date on program requirements, and utilize available support resources, such as knowledge bases or team leads. Building rapport with customers and practicing patience can also help in resolving obstacles and ensuring a smooth enrollment experience.

What are the key skills and qualifications needed to thrive as a Customer Enrollment Representative, and why are they important?

Success as a Customer Enrollment Representative requires strong interpersonal skills, attention to detail, and a high school diploma or equivalent. Familiarity with CRM software, data entry systems, and basic office applications is often necessary. Outstanding communication, patience, and problem-solving abilities help build rapport and address customer concerns effectively. These competencies are essential for accurately enrolling customers, ensuring a positive experience, and supporting organizational growth.

What is a customer enrollment representative?

A customer enrollment representative is a professional who assists customers in signing up for services or products, ensuring accurate information collection and processing applications. They often work in call centers or office environments, using customer management software and communication skills to facilitate the enrollment process.

What is the difference between Customer Enrollment Representative vs Customer Service Agent?

AspectCustomer Enrollment RepresentativeCustomer Service Agent
Required CredentialsHigh school diploma; some roles may prefer customer service or sales experienceHigh school diploma; customer service experience often preferred
Work EnvironmentCall centers, insurance companies, utility providersRetail stores, call centers, service desks
Employer & Industry UsageInsurance, telecommunications, utilitiesRetail, telecom, hospitality
Common Search & ComparisonCustomer Enrollment Representative vs Customer Service Agent

While both roles involve interacting with customers, a Customer Enrollment Representative primarily focuses on onboarding new customers and processing enrollments, often in insurance or utility sectors. In contrast, a Customer Service Agent handles ongoing customer inquiries, support, and issue resolution. Both roles require strong communication skills and customer-focused credentials, but their core responsibilities and work environments differ slightly.

More about Customer Enrollment Representative jobs
What cities are hiring for Customer Enrollment Representative jobs? Cities with the most Customer Enrollment Representative job openings:
What states have the most Customer Enrollment Representative jobs? States with the most job openings for Customer Enrollment Representative jobs include:
What job categories do people searching Customer Enrollment Representative jobs look for? The top searched job categories for Customer Enrollment Representative jobs are:
Customer Enrollment Representative jobs near you
Infographic showing various Customer Enrollment Representative job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 68% Full Time, 17% Part Time, 2% Temporary, 10% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Enrollment Representative- Pharmacy

Enrollment Representative- Pharmacy

Healthcare Support Staffing

Coppell, TX

$15/hr

Full-time

Medical, Dental, Vision

Posted 21 days ago

Job description

Company Description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

Are you an experienced entry level sales minded professional looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered "yes" to any of these questions - this is the position for you!


Daily Responsibilities: 

  • Will be responsible for calling patients and signing them up for pharmacy services. These patients are brand new to the company and have filled out a form at the clinic, online, etc because they are already interested. 
  • This representative is essentially confirming that the patient would like to sign up for the specialty pharmacy/mail order services


Hours for this Position: Monday - Friday, 11a to 8p


Pay Rate: $15.00/hr + Bonuses


Benefits: Health, Dental, Vision

Qualifications
  • Telesales/call center experience 
  • Soft skills- must be professional and presentable
  • Optimistic, customer focused attitude!
  • Understanding of meeting metrics and sales goals, and need to be driven with a desire to meet those goals
  • Bilingual Spanish/English- REQUIRED
Additional Information

Interested in being considered?

TAKE THE NEXT STEP! Click on the green I'M INTERESTED button with an updated resume in order to be considered for the position. 



Healthcare Support logo

About Healthcare Support

Sourced by ZipRecruiter

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Maitland, FL, US

Year founded

2003

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