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Customer Enrollment Representative information

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How much do customer enrollment representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer enrollment representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Customer Enrollment Representative do?

A Customer Enrollment Representative is responsible for guiding new customers through the process of signing up for a company's products or services. They answer questions, verify information, and ensure all necessary documentation is completed accurately. Additionally, they may provide support to resolve any enrollment issues and explain the benefits and features of the service to customers. This role is often found in industries like healthcare, utilities, and telecommunications where customer onboarding is essential.

What are some typical challenges a Customer Enrollment Representative might face during the enrollment process, and how can they be addressed?

Customer Enrollment Representatives often encounter challenges such as addressing customer concerns about eligibility, navigating complex enrollment systems, and ensuring the accuracy of information collected. To overcome these challenges, it's important to maintain clear communication, stay up-to-date on program requirements, and utilize available support resources, such as knowledge bases or team leads. Building rapport with customers and practicing patience can also help in resolving obstacles and ensuring a smooth enrollment experience.

What are the key skills and qualifications needed to thrive as a Customer Enrollment Representative, and why are they important?

Success as a Customer Enrollment Representative requires strong interpersonal skills, attention to detail, and a high school diploma or equivalent. Familiarity with CRM software, data entry systems, and basic office applications is often necessary. Outstanding communication, patience, and problem-solving abilities help build rapport and address customer concerns effectively. These competencies are essential for accurately enrolling customers, ensuring a positive experience, and supporting organizational growth.

What is a customer enrollment representative?

A customer enrollment representative is a professional who assists customers in signing up for services or products, ensuring accurate information collection and processing applications. They often work in call centers or office environments, using customer management software and communication skills to facilitate the enrollment process.

What is the difference between Customer Enrollment Representative vs Customer Service Agent?

AspectCustomer Enrollment RepresentativeCustomer Service Agent
Required CredentialsHigh school diploma; some roles may prefer customer service or sales experienceHigh school diploma; customer service experience often preferred
Work EnvironmentCall centers, insurance companies, utility providersRetail stores, call centers, service desks
Employer & Industry UsageInsurance, telecommunications, utilitiesRetail, telecom, hospitality
Common Search & ComparisonCustomer Enrollment Representative vs Customer Service Agent

While both roles involve interacting with customers, a Customer Enrollment Representative primarily focuses on onboarding new customers and processing enrollments, often in insurance or utility sectors. In contrast, a Customer Service Agent handles ongoing customer inquiries, support, and issue resolution. Both roles require strong communication skills and customer-focused credentials, but their core responsibilities and work environments differ slightly.

More about Customer Enrollment Representative jobs
What cities are hiring for Customer Enrollment Representative jobs? Cities with the most Customer Enrollment Representative job openings:
What states have the most Customer Enrollment Representative jobs? States with the most job openings for Customer Enrollment Representative jobs include:
What job categories do people searching Customer Enrollment Representative jobs look for? The top searched job categories for Customer Enrollment Representative jobs are:
Customer Enrollment Representative jobs near you
Infographic showing various Customer Enrollment Representative job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 68% Full Time, 17% Part Time, 2% Temporary, 10% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Enrollment Representative

Delta Dental of Iowa

Johnston, IA • On-site

Full-time

Medical, Dental, Vision

Posted 6 days ago

Job description

Come Smile with Us!
Delta Dental of Iowa invites candidates for Enrollment Representative to join our team If you thrive in a collaborative, fast-paced environment and are passionate about delivering exceptional quality service, this is a position for you! You will support the enrollment and eligibility process for group and individual customers. You will ensure accurate and timely updates to member and group information within administrative systems, while delivering exceptional service to internal and external stakeholders. You will handle multiple tasks and maintain compliance with company policies and regulatory requirements. This is a hybrid position located in Johnston, Iowa.
Learn why Dan enjoys working on our Operations Team.
Why Delta Dental of Iowa?
For your smile. For your health. For your community.
At Delta Dental of Iowa, we're more than just a dental and vision insurance company. Improving health and wellness is at the center of everything we do. As a not-for-profit, we aim to build stronger communities by investing in actions that promote and improve health. Delta Dental of Iowa invests 40% of our dollars directly back into the communities we serve.
Come see why we are passionate about "Bringing Smiles" to our customers. Our team enjoys competitive pay and benefits, an awesome "One Team" approach, and a company culture that fosters "Exceptional Quality Service" and "Leadership at All Levels." Together, we can make a difference - not only in Iowa but across the country.
Essential Functions and Principal Accountabilities
  • Process enrollment transactions including member eligibility, terminations, reinstatements, and accounting requests.
  • Review and reconcile routine electronic and paper eligibility files to ensure accuracy and compliance with customer specifications.
  • Investigate and resolve enrollment-related inquiries from customers, agents, and internal teams via phone, email, or written communication.
  • Collaborate with other departments to coordinate and communicate highly visible service-related issues.
  • Develop a thorough working knowledge of administrative systems, CRM and electronic tools to support team processes.
  • Actively participate in huddles and team's workload to ensure timely and accurate completion of team's responsibilities.
  • Participate in ongoing coaching, quality feedback, and skill development opportunities.
  • Adhere to processing standards related to quality, documentation, and turnaround time.
  • Adhere to HIPAA and confidentiality requirements.
  • Perform other duties as assigned.

Requirements
Required:
1. 0-1 year of experience in enrollment, benefits administration, or business operations, preferably in insurance.
2. Strong analytical and problem-solving skills with the ability to make sound decisions.
3. Professional written and verbal communication skills; ability to interact effectively with stakeholders.
4. Ability to work independently and collaboratively in a team environment.
5. Strong organizational skills with the ability to prioritize multiple tasks.
6. Proficiency in Microsoft Excel, Word, and other relevant software.
7. Basic math competency.
Preferred
1. Associate's degree
Delta Dental of Iowa is an Equal Opportunity Employer that does not discriminate on the basis of race, sex, national origin, religion, age, disability and any other characteristic protected by applicable law. It is also the policy of Delta Dental of Iowa to take affirmative action to employ and to advance in employment, all persons regardless of their status as individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.

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